greg1184

Hello, I am new to these forums. I have a 2012 Chevrolet Avalanche with less than 17000 miles and am pondering trading it in (as painful as it is to say that). I have a couple of glaring issues with it.

1. When I am driving and wish to pass, the vehicle hesitates for a couple of seconds before it finally overreacts and accelerates. I understand that this vehicle downshifts before accelerating, but it is certainly not smooth. This can cause an accident.

2. When I brake I feel that the vehicle lunges forward when the transmission downshifts. This does not always happens, but it happens when I least expect it. It causes me to have to brake significantly harder in order to avoid eating up the person in front of me alive.

I take it to service, and of course they cannot replicate the problems. The 2nd one is particularly unacceptable.

I notice that the NHTSA complaint website has the exact same two complaints regarding the 2011/2012. Anyone else having this issue?
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Chevrolet Customer Service

<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--> Hi greg1184,


Can I be of any assistance? I understand that you have been experiencing some issue with your vehicle and I do apologize. I would be happy to create a case in our system to document your vehicle concerns and locate a dealership in your area to look at your vehicle. Please private message me referencing this thread if I can be of any assistance.


Jennifer T.
Chevrolet Customer Care

greg1184

Unfortunately, I had the dealer look at it today and they could not recreate the problem. So nothing was fixed. Waste of time.

Chevrolet Customer Service

Thanks for the update, greg1184. I understand how frustrating it can be when the concern is unable to be duplicated. Does the issue occur under certain circumstances such as particular road or weather conditions? This may be helpful for the technicians to further diagnose. If you experience the concern again, I would suggest bringing the vehicle straight to the dealership if you are able to do so. Please feel free to send us a private message if you need further assistance.

Jessica
Chevrolet Customer Care