Information on Using I-Pod & Memory Stick for Factoy Installed Radio
#09-08-44-013A: Information on USB Command and Control Multimedia Player Interface/List of Supported Devices - (Jul 23, 2009)
Information on USB Command and Control Multimedia Player Interface/List of Supported Devices
2010 GM Full Size Trucks (Pickups and Utilities)
2010 Buick Allure (Canada), LaCrosse, Enclave
2008-2010 Cadillac CTS
2010 Cadillac SRX
2010 GMC Terrain
2009-2010 Chevrolet Cobalt, HHR, Malibu
2010 Chevrolet Camaro, Equinox,Traverse
2010 GMC Acadia
2009-2010 Pontiac G5, G6, Solstice, Solstice Coupe
2009-2010 Saturn AURA, SKY
2010 Saturn OUTLOOK
All Equipped with Convenience and Connectivity Package - RPOs KTA, KTB, SRJ, UUI, UUJ, UUM, UUN, U2S, U2X, U2Y, UAV, \UYZ, UY5
This bulletin is being revised to add the 2010 Cadillac SRX and GMC Terrain vehicle as well as to add an imporant statement about MP3 settings. Please discard Corporate Bulletin Number 09-08-44-013 (08 - Body & Accessories - Entertainment). USB Radio and MP3 Functionality
The USB (Universal Serial Bus) will be a USB 2.0 port on the radio faceplate, on the IP or in the center console. This interface will give the customer the additional functionality of iPOD/MP3 command and control. Customers now have full radio control of the iPOD/MP3 audio files via the USB cable. A single USB connection allows digital audio transferring from the iPOD to the radio.The customer will also have playback capability with a USB memory stick (only MP3 and WMA files). Note: Not all memory sticks are supported.
Customers have full radio control of the iPOD/MP3 audio files via the USB cable. A single USB connection allows digital audio transferring from the iPOD to the radio. The iPOD will be charging while connected to the radio. Note: Video from the iPOD is NOT capable of being transferred to a Navigation radio display.
For the Chevrolet Cobalt, HHR and Malibu; Pontiac G5, G6, Solstice; and Saturn AURA, SKY, the USB port is on the faceplate of the radio. For all other models, it is located in the center console or IP.
For the Cadillac CTS only, a special iPOD cable (USB and AUX cable) is needed. This special cable comes delivered with the vehicle. In all cases, the iPOD will be charging while connected to the radio through the USB port when the vehicle is running or the RPA is active. Problems with iPOD Not Connecting
If the infotainment system does not operate properly when using a device connected through the USB port, this may be due to an incompatible media device. Important: DO NOT replace the radio or multimedia interface module due to a customer device incompatibility issue.
Verify the customer's media device is validated for this system using the list below. If the customer's device is a validated device for this system, follow the SI diagnostic procedure to isolate the fault. If the customer's device is not on the validated device list, explain to the customer that their particular unit is not compatible with the system.Troubleshooting Tips for iPOD Devices
Check the version of the iPOD/MP3 to confirm that it is supported.
Unplug and Re-insert the iPOD to verify the customer complaint.
Verify the battery charge of the iPOD. A low battery condition on the iPOD may not allow it to connect to the radio. The iPOD may need to be charged before it can be controlled by the radio.
If the customer receives a "Device Not Supported" message on their radio or is having general iPOD/MP3 connection issues (and they have a supported device), they may need to reset their iPOD. To reset the iPOD:
For the iPOD Nanos and Classic , Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step.
For the iPOD Touch and iPhone: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider.
Have the customer check their cable for quality.
Aftermarket cables can wear from use. The customer may need to purchase a new USB cable.
Verify that cable extensions are not present. The extra capacitance may cause too large a signal drop for the iPOD to communicate with the radio.
If the customer receives a "Device Not Supported" message on their radio with an iPOD connected (and they have a supported device), the customer may need to download the latest firmware from the Apple website (Please visit www.apple.com for more information).
Validated Apple Device - Both Charge/Support Digital Audio (For All RPOs)
Other Validated Device-- Both Charge/Support Digital Audio for Buick Lacrosse/Allure, Chevrolet Camaro, Equinox Only (RPO KTA or KTB)
Important: : Must be set to MTP (Mass Transfer Protocol) in the MP3 Player device setting.
Zune (Gen 1 & 2)
Important: These devices (and additional MP3 players) may be capable of connecting to the other USB options by internally setting the MP3 device to MSC (Mass Storage Class) mode. In this mode, the USB port will see the device as a flash drive. Please have the customer refer to their MP3 device manual on how to set the device to MSC. If the device is not able to be set to MSC, the customer must use the AUX jack. Note: MTP mode must be used in order to transfer ANY Digital Rights Managment (DRM) protected content. Non-Validated Apple Device
Important: The following devices are NOT supported by USB interface. Apple does not support digital media transfer from these devices through the USB port. The customer can still listen to their older iPod on vehicle by connecting it to the Auxiliary Input Jack using a standard 3.5mm (1/8 in) stereo cable.
iPod Shuffle Gen1
iPod Shuffle Gen2
iPod mini Gen1&2
iPOD Shuffle Gen 3
If you have a question, ask it in the forums. I will no longer be answering questions sent to my email.
I have several different Sansa Players (e260, clip, fuze and c200).
What I have found is that all CD's ripped to the Sansa's play fine. Some but not all subscription audio plays. When it doesn't play, the radio will show the song, but not play it. Next to the song is an icon that looks sort of like this: |> I.e. sort of a combination of play and pause.
My family uses Best Buy (Rhapsody), Sony Music, and OverDrive Audiobooks, all of which I believe is in DRM WMA format.
Is the 2010 Equinox with USB compatible with all WMA DRM? Is there anything I should specifically check? I will try to narrow down what doesn't play on each Sansa to see if I can find something in common.
UPDATE: It looks like some downloaded songs were transferred to the Sansa's in mp3 format, and those work file. The downloaded songs and books that were transferred to the Sansa's in WMA don't play. CD's ripped in WMA format, having no DRM, do play.
So, it seems to me the issue is WMA with DRM being played via our Sansa's. I see the Sansa e280 listed as validated - I have the 260, the only difference being memory. Well, except possibly the fact that the Sansa's e2xx's came out in a v1 and v2 version.
Anyway, I would love to know if "validated" included verifying that WMA with DRM could be played via the USB port.
Last edited by rjrizzuto; 08-29-2009 at 10:09 AM.
I did more investigation, and I examined some of the subscription audio that I and my family bought and downloaded via BestBuy music store (with Rhapsody software). The audio was on the PC as a .rax file, which I believe is the Rhapsody format. It was also on the PC as either .mp3 or .wma, which I believe happens during the conversion and transfer to the mp3 player. I guess which format it converted to depended on what the artist/record label requirements were.
I was able to verify that the issue of not being able to play a track via the USB interface is specifically with the .WMA files with DRM - I went back to the PC and verified that the .WMA files that don't play are all DRM'd by loading them into Windows media player, selecting properties, and viewing the license info. The .mp3 files have no DRM, so they play just fine.
The thing that I don't understand is shawnvw's post where he says "Note: MTP mode must be used in order to transfer ANY Digital Rights Managment (DRM) protected content. ". That seems to imply that it is possible to transfer DRM audio. If so, I would love to know what mp3 players support that and/or what specifications to look for when choosing an mp3 player.
thanks for the updates on you're experience using this system.
hopefully other chime in here with which MP3 players works for them otherwise you could let the salespeople at best-buy know your critera and let them help you choose one
If you have a question, ask it in the forums. I will no longer be answering questions sent to my email.
I will do more testing with the players my family and I have. According to the Ford list, the Sansa Clip and Sansa Fuze should work, assuming the firmware is up to date. And assuming that our Equinox is compatible with "Play From Device" as well.
BTW, the sales folk at Best Buy are not that knowledgeable. Neither were the support folk at Sansa. I also e-mailed chevy at email@example.com, and they couldn't tell me anything about what I needed to be able to play protected audio from my mp3 player.
Last edited by rjrizzuto; 09-05-2009 at 10:01 AM.
In your post you listed compatability with ipod touch gen 1 & 2 what about gen 3?
I have a new 2010 Suburban and the Ipod has linked 2 times and not linked about 20, can't find and series of actions that will make it work or not. My Iphone works fine.
I am having problems with USB playback in my 2010 Suburban.
I can play my ipod Nano 3 but there is a static "popping" during playback.
My Ipod touch connects sometimes, but not always. There is also the static "popping" during playback (when it does play) as well.
The system does not play music off of my USB memory stick. I see in the TSB that the system does not support all memory sticks, but does not say what the system does and does not support. Is one supposed to just keep buying sticks until one works?
FWIW both of my ipods and the memory stick play perfectly in my Volvo and I have also used them without issue in a Ford. All updates are applied to the ipods.
I asked my local dealer and the service advisor said "no, I am not aware of any USB issues". LOL.
Can anyone offer advice?
Well I have managed to get both the ipod and USB flash to play. All it took was another USB stick so I guess some work and some don't (like the bulletin says).
The ipods played with another cable so I tossed the old cable. There is still an issue though in that the ipods can be controlled through the nav touch screen and they do play fine some of the time but sometimes there is a static "popping" sound. It is intermittent and when it does appear, if I pull the usb plug and re-insert it goes away for a time but it does return from time to time. I understand from reading various websites that this is a common complaint with GM units and there is a firmware update that needs to be installed to the vehicle.
Can anyone confirm this? Has anyone had this done and does it work? Can anyone reference a TSB for the update?
Last edited by gofor35off; 04-26-2011 at 10:14 AM.
I'm also having problems with trying to get my USB device to work. Can you tell any difference between the one device you got working and the other one that didn't? I read somewhere that they had to be FAT formatted, but that didn't help in my case. I can't even get the car to recognize that it has a USB drive plugged in. I know it works though because I can get my iPhone to work with no issue.