RE: 2003 Silverado Gas Gauge ups & downs
looks like your cluster is faulty, check this out:
Monday, September 10, 2007
Delphi settles GM parts issue
Company pays $100M to mend warranty issues and agrees to replace 1.1M electronic parts.
David Shepardson / Detroit News Washington Bureau
WASHINGTON -- Delphi Corp. will pay General Motors Corp. at least $100 million to settle long-standing disputes over warranty issues and also will replace 1.1 million electronics parts -- worth more than $80 million -- at no charge as part of a wide-ranging agreement between the companies.
The settlement, reached Aug. 14 and made public late Thursday, opens a window into the costs GM has incurred in dozens of recall campaigns as a result of parts supplied by its former parts unit. GM has blamed dozens of warranty claims on shoddy Delphi parts, especially electronics.
The companies won U.S. Bankruptcy Court approval to release only an edited copy of the agreement. The agreement resolves all outstanding issues between the companies and sets the stage for Delphi to emerge from Chapter 11 bankruptcy by the end of the year. Troy-based Delphi has filed a final reorganization plan.
Since GM spun off Delphi in 1999, the automaker has had many disputes with the company over warranty claims.
GM spokeswoman Renee Rashid-Merem said Friday that the agreement "clears the slate" between Delphi and GM "and resolves a certain group of outstanding warranty issues."
She said the agreement covers as many as 50 warranty issues; the settlement refers to at least 43 warranties.
The major issue resolved involves 1.1 million electronic parts that are part of instrument clusters, according to a heavily edited version of the agreement that has been made public. The instrument cluster is the electronic brain behind the instrument panel on the dash.
With the agreement and an improving relationship with Delphi, GM hopes to save $2 billion annually in parts costs.
As Delphi exits several businesses, GM will represent a diminishing share of its revenue -- down to a quarter or less than $5 billion by 2010.
Delphi attorney Jack Butler said the agreement saves Delphi "hundreds of millions of dollars in potential liability."
Defective parts replaced
Under the deal, GM will receive $47.5 million to replace defective electronic parts and Delphi will provide 1.1 million new parts at no charge through 2014.
In addition, GM will have a right to buy additional parts at no more than $83 each.
For instrument clusters equipped with Switec stepper motors, Delphi also will provide bulbs and motors at its cost.
In another issue, Delphi will pay GM $175 per repair for up to 107,000 vehicles -- or as much as $18 million. GM would not divulge what part is involved.
Delphi also may sue a supplier over one of the defective parts. If successful, the company has agreed to give GM part of any proceeds exceeding $8 million.
During the dispute, GM withheld $5.4 million in parts payments from Delphi. Delphi won't seek the payment.
Meanwhile, two GM investigations into other allegedly defective parts by Delphi remain ongoing, "and GM has not yet determined if Delphi has any responsibility," according to the agreement.
GM PARTS BULLETINS & INFORMATION - TO CADILLAC, CHEVROLET AND GMC DEALERS
Subject:Bulletin GMP07-174 - Special Coverage Adjustment #07187– Instrument Panel Cluster Gauge Needle FunctionMessage #:VSU20071575
SPECIAL COVERAGE Adjustment #07187– SEPTEMBER 28, 2007
DUE TO PART AVAILABILITY, THIS SPECIAL COVERAGE IS BEING ADMINISTERED IN PHASES. YOU WILL BE NOTIFIED AS EACH ADDITIONAL PHASE IS RELEASED.
CUSTOMERS ARE BEING INSTRUCTED TO CONTACT THE DEALERSHIP TO ARRANGE AN APPOINTMENT IF THEY BELIEVE THEIR VEHICLE HAS THIS CONDITION. THE CUSTOMER IS BEING ASKED TO PROVIDE THE VIN SO THE IPC CAN BE ORDERED IN ADVANCE OF THE SCHEDULED APPOINTMENT. THIS WILL ELIMINATE THE NEED TO KEEP THE VEHICLE OVERNIGHT.
o Some customers of 2003-2004 model year Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and GMC Sierra, Yukon, and Yukon XL vehicles have reported that the instrument panel (IP) cluster gauges stick, flutter, or become inoperative. This may cause inaccurate readings, including the speedometer and fuel gauge.
o This special coverage covers the condition described above for a period of 7 years or 70,000 miles (110,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
o Refer to Special Coverage Adjustment #07187 for further information
Initial owner mailing is scheduled to begin: Phase 1 9-28-07
Instrument panel clusters (IPC) required to complete this special coverage are to be obtained from the Electronic Service Centers. Refer to GM Service Policies and Procedures Manual, section 1.5.9, for specific procedures. To eliminate keeping the customer's vehicle overnight, customers are being told to contact the dealership to arrange a service appointment and to supply their VIN. Dealers are to pre-order the IPC identifying the part from the Electronic Parts Catalog using the VIN filter so it will be at the dealership on the day of the scheduled appointment.
o 1. The customer will contact the dealership to arrange an appointment and provide their VIN.
2. Contact a GM Authorized Electronic Service Center to order an exchange and arrange for delivery of the pre-exchange product.
3. All units will be shipped FedEx Ground.
4. After removal of the defective unit, return the defective core to the Electronic Service Center using the supplied pre-paid Automatic Return shipping (ARS) label.
5. Failure to return the product within 30 days to the Electronic Service Center will result in a charge to the Dealer's Open Parts Account.
2004 Chevy Silverado Z71 Crew cab.