2007 tahoe ltz dash has cracked????????
April 2nd, 2012, 10:09 AM
#501
CF Beginner
Join Date: Mar 2012
Posts: 23
Likes: 0
Received 0 Likes
on
0 Posts
Re: Service Request: 71-1044166626
I understand what you are saying...but this is common problem for this Model and style dash on other vehicles..as far as the condition it was not cracked when I bought it you nor I would have paid over $25 k for a vehicle with a cracked dash...this is a defect and a safety issue...As far as an agent contacting me I don't need to hear from them I would like what ever they say in writing so ask them to email me at (c_moreno@mail.com). I have not been driving this vehicle due to fact that I afraid of the damage it could do to me or my family if involved I an accident.
Should GM decide to fix it I will pay the towing to the dealership. I am not please with the decision that GM will not fix it.
Thanks,
Chris Moreno
Quote:
Originally Posted by Chevrolet Customer Service
Mr. Moreno,
Thank you for providing your service request number. After reviewing your case, I have found that we are unable to offer cost assistance at this time, due to the vehicle being purchased at an independent dealer. Therefore, we have no record of the condition of the vehicle at the time of purchase.
An agent is scheduled to contact you tomorrow (4/3/2012), to consult with you further regarding your case.
Regards,
Louis
GM Customer Service
Quote:
Originally Posted by Hardtime Hank
Louis,
Since I last posted Ivan has called me and said his decision of GM not fixing my dash still stands.I asked in emails and phone calls to speak to a supervisor and he is the only one that responds....I am trying real hard not to step on his toes but GM needs this fixed, I have pieces falling down in to the dash. If this vehicle were in a wreck this pieces could cause serious injury or death.
Service Request: 71-1044166626
Thanks,
Chris Moreno
318-584-3965
Shreveport, LA
I understand what you are saying...but this is common problem for this Model and style dash on other vehicles..as far as the condition it was not cracked when I bought it you nor I would have paid over $25 k for a vehicle with a cracked dash...this is a defect and a safety issue...As far as an agent contacting me I don't need to hear from them I would like what ever they say in writing so ask them to email me at (c_moreno@mail.com). I have not been driving this vehicle due to fact that I afraid of the damage it could do to me or my family if involved I an accident.
Should GM decide to fix it I will pay the towing to the dealership. I am not please with the decision that GM will not fix it.
Thanks,
Chris Moreno
Quote:
Originally Posted by Chevrolet Customer Service
Mr. Moreno,
Thank you for providing your service request number. After reviewing your case, I have found that we are unable to offer cost assistance at this time, due to the vehicle being purchased at an independent dealer. Therefore, we have no record of the condition of the vehicle at the time of purchase.
An agent is scheduled to contact you tomorrow (4/3/2012), to consult with you further regarding your case.
Regards,
Louis
GM Customer Service
Quote:
Originally Posted by Hardtime Hank
Louis,
Since I last posted Ivan has called me and said his decision of GM not fixing my dash still stands.I asked in emails and phone calls to speak to a supervisor and he is the only one that responds....I am trying real hard not to step on his toes but GM needs this fixed, I have pieces falling down in to the dash. If this vehicle were in a wreck this pieces could cause serious injury or death.
Service Request: 71-1044166626
Thanks,
Chris Moreno
318-584-3965
Shreveport, LA
April 2nd, 2012, 6:51 PM
#502
CF Beginner
Join Date: Sep 2011
Posts: 2
Likes: 0
Received 0 Likes
on
0 Posts
I will begin with Ivan and his supervisor making the statement “you can’t believe everything you read on the net!” How about the fifty plus pages on this site alone? That does not include the other sites also addressing this issue.
Here is a brief on my experience. Left a post for Louis as others have. After your first interaction with him you will be turned over to another representative to handle your claim. I dealt with a gentleman named Roger who was eager for me to get my vehicle inspected. I had two other issues to deal with, one being the peeling interior door handles. I made the mistake of calling it a recall and was quickly told it was just a “notice”. So I guess I should have said I “notice” my door handles are peeling. Anyway took my vehicle to Jeff Gordon Chevrolet in Wilmington N.C. and was assigned to Gary. I dropped my vehicle off one morning and by that afternoon received a call that my other two issues had been handled but my dash was going to cost me $250.00 out of pocket. Gary was forthcoming and told me that it normally cost around $1100.00 for this repair. I went ahead and told him to replace it and I would pay the $250.00. I am unaware of the mechanics of this dash and what type of safety issues it involves but with three cracks and a number of plastic pieces found on my floor, I wasn’t going to take any chances.
I asked both Gary and another service representative if they have heard of this problem and both stated they have not. I find it hard to believe that I was given an $850.00 discount on a vehicle with 65000 miles with no explanation. Sounds like someone might be claiming partial responsibility. This outcome seems to be most familiar on this thread.
Here is a brief on my experience. Left a post for Louis as others have. After your first interaction with him you will be turned over to another representative to handle your claim. I dealt with a gentleman named Roger who was eager for me to get my vehicle inspected. I had two other issues to deal with, one being the peeling interior door handles. I made the mistake of calling it a recall and was quickly told it was just a “notice”. So I guess I should have said I “notice” my door handles are peeling. Anyway took my vehicle to Jeff Gordon Chevrolet in Wilmington N.C. and was assigned to Gary. I dropped my vehicle off one morning and by that afternoon received a call that my other two issues had been handled but my dash was going to cost me $250.00 out of pocket. Gary was forthcoming and told me that it normally cost around $1100.00 for this repair. I went ahead and told him to replace it and I would pay the $250.00. I am unaware of the mechanics of this dash and what type of safety issues it involves but with three cracks and a number of plastic pieces found on my floor, I wasn’t going to take any chances.
I asked both Gary and another service representative if they have heard of this problem and both stated they have not. I find it hard to believe that I was given an $850.00 discount on a vehicle with 65000 miles with no explanation. Sounds like someone might be claiming partial responsibility. This outcome seems to be most familiar on this thread.
April 3rd, 2012, 8:18 AM
#504
CF Beginner
Join Date: Mar 2012
Posts: 23
Likes: 0
Received 0 Likes
on
0 Posts
I will begin with Ivan and his supervisor making the statement “you can’t believe everything you read on the net!” How about the fifty plus pages on this site alone? That does not include the other sites also addressing this issue.
Here is a brief on my experience. Left a post for Louis as others have. After your first interaction with him you will be turned over to another representative to handle your claim. I dealt with a gentleman named Roger who was eager for me to get my vehicle inspected. I had two other issues to deal with, one being the peeling interior door handles. I made the mistake of calling it a recall and was quickly told it was just a “notice”. So I guess I should have said I “notice” my door handles are peeling. Anyway took my vehicle to Jeff Gordon Chevrolet in Wilmington N.C. and was assigned to Gary. I dropped my vehicle off one morning and by that afternoon received a call that my other two issues had been handled but my dash was going to cost me $250.00 out of pocket. Gary was forthcoming and told me that it normally cost around $1100.00 for this repair. I went ahead and told him to replace it and I would pay the $250.00. I am unaware of the mechanics of this dash and what type of safety issues it involves but with three cracks and a number of plastic pieces found on my floor, I wasn’t going to take any chances.
I asked both Gary and another service representative if they have heard of this problem and both stated they have not. I find it hard to believe that I was given an $850.00 discount on a vehicle with 65000 miles with no explanation. Sounds like someone might be claiming partial responsibility. This outcome seems to be most familiar on this thread.
Here is a brief on my experience. Left a post for Louis as others have. After your first interaction with him you will be turned over to another representative to handle your claim. I dealt with a gentleman named Roger who was eager for me to get my vehicle inspected. I had two other issues to deal with, one being the peeling interior door handles. I made the mistake of calling it a recall and was quickly told it was just a “notice”. So I guess I should have said I “notice” my door handles are peeling. Anyway took my vehicle to Jeff Gordon Chevrolet in Wilmington N.C. and was assigned to Gary. I dropped my vehicle off one morning and by that afternoon received a call that my other two issues had been handled but my dash was going to cost me $250.00 out of pocket. Gary was forthcoming and told me that it normally cost around $1100.00 for this repair. I went ahead and told him to replace it and I would pay the $250.00. I am unaware of the mechanics of this dash and what type of safety issues it involves but with three cracks and a number of plastic pieces found on my floor, I wasn’t going to take any chances.
I asked both Gary and another service representative if they have heard of this problem and both stated they have not. I find it hard to believe that I was given an $850.00 discount on a vehicle with 65000 miles with no explanation. Sounds like someone might be claiming partial responsibility. This outcome seems to be most familiar on this thread.
I took mine to Red River Chevrolet and the service asso. to me that this is a common problem and that his neighbor across the street has the same identical cracks and was getting it replaced for him. They do know about it as far as you coming out of your pocket for anything is wrong. They know of this problem and do want to fix it and its just not Tahoe.... Avalanche, Trucks , Suburbans and Yukon's have the same cracks. GM KNOWS OF THESE CRACKS. JUST CALL ANY DEALERSHIP...and it seems like @ $4.00 gas they would work with you, these vehicles glup gas fast! bad customer Service equals less sales.
April 3rd, 2012, 8:55 PM
#505
CF Junior Member
Join Date: Oct 2011
Location: Petaluma, CA
Posts: 69
Likes: 0
Received 0 Likes
on
0 Posts
Apologies if this has already been posted somewhere in these fifty-plus pages. OK, so you can't believe everything you read on the web. How about believing what you can see with your own eyes in a video?
The guy who filmed this walked through a dealer's used car lot looking for cracked dashes in 2007+ Tahoes, Suburbans, Avalanches and GMC Yukons. He checked six in less than six minutes. How many cracked dashes did he find? Just watch...
Major Cracking Dashboard Problem on 2007+ Chevy Tahoe, Suburban, Avalanche, & GMC Yukon - YouTube
Every GM customer service rep, district specialist, dealer service manager and service advisor should be required to watch this...as well as all of their top executives.
____________________
1988 Mercedes Benz 560SL (Wife's)
1998 Mercedes Benz S420 (Wife's)
1995 Mercedes Benz C280 (Daughter's)
2007 Chevrolet Suburban K2500 3LT (MINE!) <!-- / message --><!-- / message --><!-- / message --><!-- / message -->
The guy who filmed this walked through a dealer's used car lot looking for cracked dashes in 2007+ Tahoes, Suburbans, Avalanches and GMC Yukons. He checked six in less than six minutes. How many cracked dashes did he find? Just watch...
Major Cracking Dashboard Problem on 2007+ Chevy Tahoe, Suburban, Avalanche, & GMC Yukon - YouTube
Every GM customer service rep, district specialist, dealer service manager and service advisor should be required to watch this...as well as all of their top executives.
____________________
1988 Mercedes Benz 560SL (Wife's)
1998 Mercedes Benz S420 (Wife's)
1995 Mercedes Benz C280 (Daughter's)
2007 Chevrolet Suburban K2500 3LT (MINE!) <!-- / message --><!-- / message --><!-- / message --><!-- / message -->
April 3rd, 2012, 10:02 PM
#506
CF Junior Member
Join Date: Oct 2011
Location: Petaluma, CA
Posts: 69
Likes: 0
Received 0 Likes
on
0 Posts
Done. My District Specialist has already been called and put on notice that a $500.00 deductible is unacceptable. If you and he can come up with a better offer, I'm willing to consider it.
____________________
1988 Mercedes Benz 560SL (Wife's)
1998 Mercedes Benz S420 (Wife's)
1995 Mercedes Benz C280 (Daughter's)
2007 Chevrolet Suburban K2500 3LT (MINE!) <!-- / message --><!-- / message --><!-- / message --><!-- / message -->
April 4th, 2012, 8:06 AM
#507
CF Beginner
Join Date: Mar 2012
Posts: 23
Likes: 0
Received 0 Likes
on
0 Posts
Done. My District Specialist has already been called and put on notice that a $500.00 deductible is unacceptable. If you and he can come up with a better offer, I'm willing to consider it.
____________________
1988 Mercedes Benz 560SL (Wife's)
1998 Mercedes Benz S420 (Wife's)
1995 Mercedes Benz C280 (Daughter's)
2007 Chevrolet Suburban K2500 3LT (MINE!) <!-- / message --><!-- / message --><!-- / message --><!-- / message -->
____________________
1988 Mercedes Benz 560SL (Wife's)
1998 Mercedes Benz S420 (Wife's)
1995 Mercedes Benz C280 (Daughter's)
2007 Chevrolet Suburban K2500 3LT (MINE!) <!-- / message --><!-- / message --><!-- / message --><!-- / message -->
complaints about the dash, and I assume they will receive more.
April 4th, 2012, 4:31 PM
#509
CF Beginner
Join Date: Mar 2012
Posts: 23
Likes: 0
Received 0 Likes
on
0 Posts
$500??? lol the member above you was asked to pay $250...it sounds like they are trying to jerk you around. Stick to your guns...This needs to fixed at GM expense. Some one will end up hurt by these dash. The National Highway Traffic Safety Administration (NHTSA) already have received complaints about the dash, and I assume they will receive more.
complaints about the dash, and I assume they will receive more.
April 9th, 2012, 10:09 AM
#510
CF Beginner
Join Date: Mar 2012
Posts: 23
Likes: 0
Received 0 Likes
on
0 Posts
Looked in my Tahoe this Weekend, a piece of dash fell in....won't be long you will be able to see the wires. I am making a 4'x8' sign and parking this Tahoe on the side of the road, with the links to youtube Facebook and this forum and GM's Customer Service number. I will post pics ASAP.