I drive a 2017 Chevrolet Equinox and I’ve had no issues with it since I got it about 10 months ago. I always use my phone to play music with Apple Music via a USB cord that plugs into the console. About 3 weeks ago, when I plugged my phone in, a notification popped up on the screen of the car saying “No Music Files Found.” I clicked “Okay” on the screen and the message went away and took me back to XM radio. I’ve tested other cords, which nothing changes with. I’ve tested other phones, which work perfectly with the car. I contacted Apple Support and they had me update my phone, which didn’t work, and then reset my entire phone, which still didn’t work. I can play music from the phone, but if I adjust the volume with the volume ****, go into reverse, or clear the message notification, the music stops and it goes back to XM radio. Two of my friends who also drive Equinoxes (2015 and 2017) said that the same thing has been happening to them. I can’t use the bluetooth music option in my car because I don’t have that feature. I feel like I’ve tried everything, what should I do?

Hi all! I had this problem as well with my iPhone 7 starting in September. I kept getting that darn “no music files” message when plugged into USB and when not plugged in, I had to keep resetting my Bluetooth connection. I took my 2015 Equinox to my dealership and the tech’s phone worked, so he just shrugged it off. After messing around with it over the past two days (resetting phone, vehicle settings, downloading new songs, etc with no luck) I got my USB and Bluetooth working again by going to Config: Radio Settings: software versions menu: clear and reset radio. After the reset, everything is working again and my radio presets weren’t erased! I hope this helps someone. Cheers!

I drive a 2017 Chevrolet Equinox and I’ve had no issues with it since I got it about 10 months ago. I always use my phone to play music with Apple Music via a USB cord that plugs into the console. About 3 weeks ago, when I plugged my phone in, a notification popped up on the screen of the car saying “No Music Files Found.” I clicked “Okay” on the screen and the message went away and took me back to XM radio. I’ve tested other cords, which nothing changes with. I’ve tested other phones, which work perfectly with the car. I contacted Apple Support and they had me update my phone, which didn’t work, and then reset my entire phone, which still didn’t work. I can play music from the phone, but if I adjust the volume with the volume ****, go into reverse, or clear the message notification, the music stops and it goes back to XM radio. Two of my friends who also drive Equinoxes (2015 and 2017) said that the same thing has been happening to them. I can’t use the bluetooth music option in my car because I don’t have that feature. I feel like I’ve tried everything, what should I do?