2023 travers problems?
 

I have a 2023 traverse. Always take it to the dealership for oil changes and maintenance I bought it brand new, since new the rear tow linkage has been replaced (both sides) in July of last year and now one needs replaced again? Is this normal? Also the exhaust is leaking which seems odd for such a new vehicle, dealership says it’s just for the Ohio weather and there’s nothing they can do about it. Any advice?

Really, weather in a 2 yr old vehicle?? Think engineers probably take that in to account - pretty crappy dealer excuse if you ask me. I assume all these items are covered under your warranty? Maybe time for a different ride

I had it in for an oil change and told them the same thing, didn’t seem to matter. Not to mention this is the second brand new car I’ve bought through them. It’s does have 55k miles on it now but still seems like they’d want to make it right

Out of warranty? Maybe escalate directly to Chevy, Good luck.

This covers up to 2023 .
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6578
URGENT - DISTRIBUTE IMMEDIATELY
Date: May 24, 2023
Subject: N222385510 - Special Coverage
Front Exhaust Pipe
Models: 2021 Buick Enclave
2021 Chevrolet Traverse
To: All General Motors Dealers
General Motors is releasing Special Coverage N222385510 today. The total
number of U.S. vehicles involved is approximately 158,441. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in June.
Global Warranty Management (GWM)
The Applicable Warranties section on the Investigate Vehicle History (IVH) screen will
be updated May 24, 2023. A Stock VIN list is not included as our records show there
are no vehicles in dealer new inventory.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Special Coverage
N222385510 Front Exhaust Pipe
Copyright 2023 General Motors. All Rights Reserved. Page 1 of 5
Release Date: May 2023 Revision: 00
Attention: This Special Coverage can be seen in the Applicable Warranties section in Investigate Vehicle History
(IVH).
Make Model
Model Year
RPO DescriptionFrom To
Buick Enclave 2021 2021
Chevrolet Traverse
Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This
site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition Certain 2021 model year Chevrolet Traverse and Buick Enclave vehicles may have a condition that
could cause the mounting bracket on the front exhaust pipe to separate from the pipe. If this condition
occurs, a hole may develop in the exhaust pipe at the bracket location, and a rattling or increased
exhaust noise may be heard.
Special
Coverage
Adjustment
This special coverage covers the condition described above for a period of 15 years or 150,000 miles
(240,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after May
24, 2023, are covered by this special coverage and must be submitted using the labor operation codes
provided with this bulletin. Claims with repair orders prior to May 24, 2023, must be submitted to the
Service Contract provider.
Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are
eligible for reimbursement of their reasonable and customary expenses in accordance with the
procedures specified below. The conditional right to reimbursement is provided by GM solely in the
interest of customer satisfaction and is personal to Customers. Customers may not assign and GM
does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to
receive reimbursement, or any other rights granted by this Special Coverage to any third party,
including but not limited to service contract providers, and this Special Coverage is not intended to
and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights
to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
Correction Dealers are to replace the front exhaust pipe as necessary. The repairs will be made at no charge to
the customer.
Parts
Quantity Part Name Part No.
1 Exhaust Front Intermediate Pipe 85542639
2 Catalytic Converter to Front Exhaust Pipe Gasket 84135650
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9900855 Inspect Only – No Further Action Required 0.2 ZREG N/A
9900856 Exhaust Front Pipe Replacement (Includes inspection) 0.8 ZREG N/A
9900857 Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
N/A
0.2
ZREG *
9900858 Customer Reimbursement Denied – For USA dealers only N/A ZREG **
* For USA and Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00
USD ($25.00 CAD) administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.
** Submit $10.00 administrative allowance in Net/Admin Allowance.
Special Coverage
N222385510 Front Exhaust Pipe
Page 2 of 5
Service Procedure
1. Lift the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
5414377
5414381
5414374
Special Coverage
N222385510 Front Exhaust Pipe
Page 3 of 5
5414380
2. Inspect the front exhaust pipe (the one that has the flex section built in) for damaged, cracked, or broken welds as
shown in the photos above.
• If no damage is found, no further action is required.
• If damage is found, replace the damaged exhaust section. Refer to Exhaust Front Pipe Replacement in
SI.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for Customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
General Motors will notify Customers of this special coverage on their vehicle (see copy of typical Customer letter included
with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by June 30, 2024. See General Motors Service Policies and Procedures Manual,
Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Special Coverage
N222385510 Front Exhaust Pipe
Page 4 of 5
June 2023
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2021 model year Buick Enclave or Chevrolet Traverse your satisfaction with our product is very
important to us.
This letter is intended to make you aware that some 2021 model year Buick Enclave or Chevrolet Traverse vehicles,
may have a condition that could cause the mounting bracket on the front exhaust pipe to separate from the pipe. If this
condition occurs, a hole may develop in the exhaust pipe at the bracket location, and a rattling or increased exhaust
noise may be heard.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the
condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above.
If this condition occurs on your 2021 model year Buick Enclave or Chevrolet Traverse within 15 years of the date your
vehicle was originally placed in service or 150,000 miles (240,000 km), whichever occurs first, the condition will be
repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not
covered under this special coverage program. For customer’s vehicles already outside of the above years and/or miles,
we are still offering reimbursement if the issue occurred within the years and miles stated above. Please follow the
reimbursement steps below.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments
qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your
GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time
that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter
with your other important glove box literature for future reference.
Reimbursement: If you have already paid for repairs for the condition described in this letter, please complete the
enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all
required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement Department by June 30,
2024, unless state law specifies a longer reimbursement period.
The right to submit reimbursement claims is provided by GM solely in the interest of customer satisfaction and is
personal to vehicle owners and lessees who previously paid for repairs referenced in this Special Coverage
(“Customers”). Customers may not assign and GM does not consent to any assignment of any Customer’s right
to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special
Coverage to any third party, including but not limited to service contract providers, and this Special Coverage
is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any
other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
If you have any questions or need any assistance, please contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division Number Text Telephones (TTY)
Buick 1-800-521-7300 711 / 1-800-833-2438
Chevrolet 1-800-222-1020 711 / 1-800-833-2438
Puerto Rico – English 1-866-467-9700
Puerto Rico – Español 1-866-467-9700
Virgin Islands 1-866-467-9700
We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your
continued satisfaction with our products.
Special Coverage
N222385510 Front Exhaust Pipe
Page 5 of 5
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N222385510

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