2014 Impala DIC TROUBLE
September 14th, 2014, 8:59 PM
#1
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2014 Impala DIC TROUBLE
From the day I purchased the Impala September 2013 all my personal setting Trip (B) Battery on so on the DIC for no reason will revert back to the default settings.
The dealership just told me, "how do you know it shouldn't do that" ?????
Are they kidding...
Anyone know what is going on. How to I get this fixed if the dealer doesn't know I have a problem
The dealership just told me, "how do you know it shouldn't do that" ?????
Are they kidding...
Anyone know what is going on. How to I get this fixed if the dealer doesn't know I have a problem
Last edited by chrisrip; September 16th, 2014 at 5:04 PM. Reason: misseed spelled
September 14th, 2014, 9:08 PM
#2
From the day I purchased the Impala September 2013 all my personal setting Trip (B) Battery on so on the DIC for no reason will revert back to the default settings.
The dealership just told me, "how do you know it shouldn't do that" ?????
Are they kidding...
Anyone know what is going on. How to I get this fixed if the dealer doesn't know I have a problem
The dealership just told me, "how do you know it shouldn't do that" ?????
Are they kidding...
Anyone know what is going on. How to I get this fixed if the dealer doesn't know I have a problem
https://chevroletforum.com/forum/imp...14-2ltz-66634/
September 15th, 2014, 12:08 PM
#3
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From the day I purchased the Impala September 2013 all my personal setting Trip (B) Battery on so on the DIC for no reason will revert back to the default settings.
The dealership just told me, "how do you know it shouldn't do that" ?????
Are they kidding...
Anyone know what is going on. How to I get this fixed if the dealer doesn't know I have a problem
The dealership just told me, "how do you know it shouldn't do that" ?????
Are they kidding...
Anyone know what is going on. How to I get this fixed if the dealer doesn't know I have a problem
Amber N.
Chevrolet Customer Care
September 15th, 2014, 4:00 PM
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As for the dealer no knowing something? These guys have their hands full with recall stuff. They probably missed a TSB or didn't know how to search the database. Good thing the Internet exists.
September 16th, 2014, 12:12 PM
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September 16th, 2014, 1:20 PM
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I called my dealer yesterday to ask them how long this power steering recall takes to perform. He came back with the answer that an hour was required to do the work. I emailed that information to my wife so she could set up an appointment for herself with enough time to get the work done.
So she called the same dealer, spoke to the same service person as I did, since he gave his name when picking up the phone. His words to her was, I don't know how long this takes to do. My wife told the guy it takes an hour to perform the recall, which was based on the email I sent to her and the information I got from the same guy not even 15 minutes earlier. ??!!!??? Talk about short term memory loss.
So she called the same dealer, spoke to the same service person as I did, since he gave his name when picking up the phone. His words to her was, I don't know how long this takes to do. My wife told the guy it takes an hour to perform the recall, which was based on the email I sent to her and the information I got from the same guy not even 15 minutes earlier. ??!!!??? Talk about short term memory loss.
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September 16th, 2014, 5:46 PM
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I called my dealer yesterday to ask them how long this power steering recall takes to perform. He came back with the answer that an hour was required to do the work. I emailed that information to my wife so she could set up an appointment for herself with enough time to get the work done.
So she called the same dealer, spoke to the same service person as I did, since he gave his name when picking up the phone. His words to her was, I don't know how long this takes to do. My wife told the guy it takes an hour to perform the recall, which was based on the email I sent to her and the information I got from the same guy not even 15 minutes earlier. ??!!!??? Talk about short term memory loss.
So she called the same dealer, spoke to the same service person as I did, since he gave his name when picking up the phone. His words to her was, I don't know how long this takes to do. My wife told the guy it takes an hour to perform the recall, which was based on the email I sent to her and the information I got from the same guy not even 15 minutes earlier. ??!!!??? Talk about short term memory loss.
Amber N.
Chevrolet Customer Care
September 16th, 2014, 11:19 PM
#9
Maybe an hour book time.. but with all the crap recall work they are probably booked with - it could be 4 hours to get after arrival to get into work the 1 hour... or NO?
Well, just a thought...
Well, just a thought...
September 17th, 2014, 6:22 AM
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Veh. 1 Impala
2G1155S37E9133127
"Paramus Chevrolet" Paramus, N.J
Thank you for relaying to my call for help.
I would like to clarify what happen. It was the Service Tech that I was referring to.
The Service manager has been very helpful trying to resolve this problem.
email: chrisripp@optonline.net
Thank you
Chris rip
2G1155S37E9133127
"Paramus Chevrolet" Paramus, N.J
Thank you for relaying to my call for help.
I would like to clarify what happen. It was the Service Tech that I was referring to.
The Service manager has been very helpful trying to resolve this problem.
email: chrisripp@optonline.net
Thank you
Chris rip