jandj |
September 6th, 2014 2:36 PM |
Wanted to post this somewhere but I am not computer savvy so hope this works. Last month my 2011 Silverado 1500 displayed STABILITRAK and TRACTION CONTROL lights. When I took it to the dealer it was going to be $650-700 to fix it, determined to be the Steering Positioning Sensor. I have less than 50,000 miles on the truck and felt strongly that it should be covered in the warrantee particularly due to the fact that my scan of the inet showed problems with this same issue back into the late 90s.. and a redesign in 2010 did not fix the problem. The local dealership did not give me satisfaction by offering up any reduction in price so I called Chevrolet's corporate number 1-866-790-5700 (I got Denice at X41055, who was respectful and helpful).. after laying out that liability for Chevrolet would be extensive if YET ANOTHER problem they did not respond to comes to light I was given a CASE NUMBER. I called the dealership, told them I had a case # and informed them I would not pick up the vehicle until I got satisfaction. I was able to pick it up the NEXT DAY... fixed (it's been a month + and so far so good) IT COST ME $95.18. IT is important that the public speak up for themselves and require big business to be accountable. I am a BIG CHEVY FAN and have been for years so this is not a grudge against Chevy at all. I am hoping this helps someone/anyone be informed and have a path to follow to get ANY problem fixed that has a history and should not be an issue based on mileage and proper maintenance/care. Thanks for the forum to share this!
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