Very frustrated with Chevy upholding warranty
August 26th, 2013, 10:37 PM
#21
Official GM Rep
Join Date: Mar 2010
Location: Global Headquarters in Detroit, MI
Posts: 4,163
Likes: 0
Received 25 Likes
on
22 Posts
Hi airplaneman,
I'm sorry your experience has led you to feel this way. If you'd like for us to take a second look at your case to see what else can be done please private message us your name and VIN.
Thank you
Amber N.
Chevrolet Customer Care
I'm sorry your experience has led you to feel this way. If you'd like for us to take a second look at your case to see what else can be done please private message us your name and VIN.
Thank you
Amber N.
Chevrolet Customer Care
August 27th, 2013, 12:32 AM
#22
CF Junior Member
Thread Starter
Join Date: Aug 2012
Posts: 37
Likes: 0
Received 0 Likes
on
0 Posts
I have sent you the PM. I will continue to fight this until GM does what it should do, fix the problem! I continue to be amazed at how GM does not care to solve the problem of their car and customer, but rather, is more interested in telling you why they WONT fix the problem. To me, that is the complete opposite of customer service.
August 27th, 2013, 10:44 PM
#24
CF Junior Member
Thread Starter
Join Date: Aug 2012
Posts: 37
Likes: 0
Received 0 Likes
on
0 Posts
Well apparently its in another tier of GM engineering now and I'm supposedly going to hear something now by Thursday...it never ends with GM! I don't understand why it's so hard for GM to just fix the problem! They're losing a customer for life with all the hassles and trouble this is.
Hopefully, it's making you second guess the buying of a GM vehicle with how ridiculous this is!
Hopefully, it's making you second guess the buying of a GM vehicle with how ridiculous this is!
August 30th, 2013, 7:23 AM
#25
CF Beginner
Join Date: Aug 2013
Posts: 22
Likes: 0
Received 0 Likes
on
0 Posts
I read you filed with bbb. Don't give up hope. They just helped us through our claim with a brand new acadia denali. It had minor issues that gm said nope not gonna fix. I said really... Filed claim and was patient but persistent and they ended up buying it back. Now bought used suburban. Told wife a new car is way to much of headache. Good luck.
August 30th, 2013, 9:39 AM
#26
Administrator
Goat-v Welcome to the forum 
Your statement "was patient but persistent " is often the key...
I'd like to think that GM is not intentionally screwing folks, but I think they also play the " patient but persistent" in hopes that some problems might just go away...
Your statement "was patient but persistent " is often the key...
I'd like to think that GM is not intentionally screwing folks, but I think they also play the " patient but persistent" in hopes that some problems might just go away...
September 2nd, 2013, 4:24 AM
#28
CF Beginner
Join Date: Aug 2013
Posts: 22
Likes: 0
Received 0 Likes
on
0 Posts
Do you have bbb involved? Are you still under warranty? If you have a valid claim tell the bbb you would like to go to arbitration over it. We just went through all this literally a month ago. Put it this way gm said no no no to us. We said we want to go to arbitration and they said ok. Two days before arbitration they called and settled for exactly what we wanted.
September 2nd, 2013, 6:13 AM
#29
Administrator
Aftermarket items can induce problems, but as you said it was doing it before your aftermarket install... I can't speak for as to why GM will or will not look into it. However it might be worth re-installing the, or a, factory head unit so that you can get the issue addressed as it sounds like they are trying to work with you but, you are going to have to work with them as well...
Thread
Thread Starter
Forum
Replies
Last Post
dartlord2001
1988 - 1998 (GMT400)
89
January 1st, 2024 5:30 PM
mdm6713
Silverado, Sierra & Fullsize Pick-ups
5
December 30th, 2019 4:41 PM
dnoraker
Tahoe & Suburban
9
December 19th, 2011 8:43 AM
valvano
Tahoe & Suburban
2
September 3rd, 2011 4:49 PM