“No Music Files Found” Error Message in Equinox
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Joined: Jun 2018
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“No Music Files Found” Error Message in Equinox
I drive a 2017 Chevrolet Equinox and I’ve had no issues with it since I got it about 10 months ago. I always use my phone to play music with Apple Music via a USB cord that plugs into the console. About 3 weeks ago, when I plugged my phone in, a notification popped up on the screen of the car saying “No Music Files Found.” I clicked “Okay” on the screen and the message went away and took me back to XM radio. I’ve tested other cords, which nothing changes with. I’ve tested other phones, which work perfectly with the car. I contacted Apple Support and they had me update my phone, which didn’t work, and then reset my entire phone, which still didn’t work. I can play music from the phone, but if I adjust the volume with the volume ****, go into reverse, or clear the message notification, the music stops and it goes back to XM radio. Two of my friends who also drive Equinoxes (2015 and 2017) said that the same thing has been happening to them. I can’t use the bluetooth music option in my car because I don’t have that feature. I feel like I’ve tried everything, what should I do?
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Joined: Sep 2018
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I am having the exact same problem with my 2014 Equinox and iPhone 6s. I've tried all the different fixes I've found online and none of them work. My husband's iPhone 6 works in the Equinox, no problem, so I'm assuming it's my phone. I did a full erase and reset of the phone but that didn't work. Now I'm going to start removing apps and music from Apple Music to see if something that I added to the phone is conflicting with Mylink. If you find a solution please share. Thanks.
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Joined: Dec 2018
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Hi all! I had this problem as well with my iPhone 7 starting in September. I kept getting that darn “no music files” message when plugged into USB and when not plugged in, I had to keep resetting my Bluetooth connection. I took my 2015 Equinox to my dealership and the tech’s phone worked, so he just shrugged it off. After messing around with it over the past two days (resetting phone, vehicle settings, downloading new songs, etc with no luck) I got my USB and Bluetooth working again by going to Config: Radio Settings: software versions menu: clear and reset radio. After the reset, everything is working again and my radio presets weren’t erased! I hope this helps someone. Cheers!
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Joined: May 2019
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Hi Carl, THANKS! I had the same problem on my 2017 and your fixed worked great. The dealers should read this site and get up to date on how to fix stuff LOL!!
(fix was Config: Radio Settings: software versions menu: clear and reset radio)
(fix was Config: Radio Settings: software versions menu: clear and reset radio)
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Joined: Jun 2019
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Yes. This.
This fix worked perfectly on my 2013 Camaro. Only wish I’d found it sooner.
Hi all! I had this problem as well with my iPhone 7 starting in September. I kept getting that darn “no music files” message when plugged into USB and when not plugged in, I had to keep resetting my Bluetooth connection. I took my 2015 Equinox to my dealership and the tech’s phone worked, so he just shrugged it off. After messing around with it over the past two days (resetting phone, vehicle settings, downloading new songs, etc with no luck) I got my USB and Bluetooth working again by going to Config: Radio Settings: software versions menu: clear and reset radio. After the reset, everything is working again and my radio presets weren’t erased! I hope this helps someone. Cheers!
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Joined: Jul 2019
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It worked !
This worked for my GMC Terrain as well thanks so much !!
Hi all! I had this problem as well with my iPhone 7 starting in September. I kept getting that darn “no music files” message when plugged into USB and when not plugged in, I had to keep resetting my Bluetooth connection. I took my 2015 Equinox to my dealership and the tech’s phone worked, so he just shrugged it off. After messing around with it over the past two days (resetting phone, vehicle settings, downloading new songs, etc with no luck) I got my USB and Bluetooth working again by going to Config: Radio Settings: software versions menu: clear and reset radio. After the reset, everything is working again and my radio presets weren’t erased! I hope this helps someone. Cheers!
CF Beginner
Joined: Aug 2019
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Worked for me August 10,2019
This is worked perfectly! Thank you!
Hi all! I had this problem as well with my iPhone 7 starting in September. I kept getting that darn “no music files” message when plugged into USB and when not plugged in, I had to keep resetting my Bluetooth connection. I took my 2015 Equinox to my dealership and the tech’s phone worked, so he just shrugged it off. After messing around with it over the past two days (resetting phone, vehicle settings, downloading new songs, etc with no luck) I got my USB and Bluetooth working again by going to Config: Radio Settings: software versions menu: clear and reset radio. After the reset, everything is working again and my radio presets weren’t erased! I hope this helps someone. Cheers!
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CF Beginner
Joined: Sep 2019
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Tried it but didn’t work
Sounds like it worked for everybody’s but mine! I have the 2014 flavor Equinox... I followed all the steps exactly (twice when it didn’t work the first time), and even shut off the car, opened the door (to make the radio turn off), started it again.... and nada. So weird bc this just started happening yesterday - worked perfectly fine up to then (except the annoyance of every time I try to turn up the volume for anything other than the songs on my phone (Audible app, YouTube, etc), it cuts back to the songs on the phone, which also drives me crazy).
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Joined: May 2021
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Cannot Play iPhone music in car
I have the same issue. I am questioning if it’s because I’ve upgraded my iPhone to a newer version and if my Terrain is compatible.
QUOTE=barelyjake;357785]
QUOTE=barelyjake;357785]
I drive a 2017 Chevrolet Equinox and I’ve had no issues with it since I got it about 10 months ago. I always use my phone to play music with Apple Music via a USB cord that plugs into the console. About 3 weeks ago, when I plugged my phone in, a notification popped up on the screen of the car saying “No Music Files Found.” I clicked “Okay” on the screen and the message went away and took me back to XM radio. I’ve tested other cords, which nothing changes with. I’ve tested other phones, which work perfectly with the car. I contacted Apple Support and they had me update my phone, which didn’t work, and then reset my entire phone, which still didn’t work. I can play music from the phone, but if I adjust the volume with the volume ****, go into reverse, or clear the message notification, the music stops and it goes back to XM radio. Two of my friends who also drive Equinoxes (2015 and 2017) said that the same thing has been happening to them. I can’t use the bluetooth music option in my car because I don’t have that feature. I feel like I’ve tried everything, what should I do?
[/QUOTE]