2010 Equinox\Terain Safety Recall
January 20th, 2010 | 7:56 PM
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2010 Equinox\Terain Safety Recall
#09298A: F/CMVSS Noncompliance - Heating and Windshield Defrost Inoperative - Replace Computer Module - (Jan 12, 2010)
<TABLE class=MsoNormalTable border=0 cellPadding=0><TBODY><TR><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; WIDTH: 75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top width=100>Models:
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top>2010 Chevrolet Equinox
</TD></TR></TBODY></TABLE>
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</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top>2010 GMC Terrain
</TD></TR></TBODY></TABLE>
The Parts Information section in this bulletin has been revised to clarify ordering information. Center instrument panels will be shipped overnight from Specmo (US) and Masscomp (CN). Please schedule customer appointments accordingly.
The Claim Information section in this bulletin has also been revised. Canadian dealers that utilize the Mobile Unit for reprogramming are to submit for 0.2 hours administrative allowance only.
Discard all copies of bulletin 09298, issued January 2010.
Due to part availability, this recall is being administered in phases. Dealers will be notified as additional phases are released.
Customers are being instructed to provide their VIN when calling to schedule a service appointment. Please provide the VIN to the Parts Manager so parts can be ordered and received in time for the service appointment. Parts will be shipped overnight to dealers so please schedule customer appointments appropriately.
Condition
General Motors has decided that certain 2010 model year Chevrolet Equinox and GMC Terrain vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 103, "Windshield Defrosting and Defogging Systems", and Standard 101, "Controls and Displays". On these vehicles, software in the center instrument panel can cause the heating, air conditioning, defrost, and radio controls, as well as the panel illumination to become inoperative. Driving without a functioning defrost system can decrease the driver's visibility under certain driving conditions and could result in a crash without warning. Driving without panel illumination can divert the driver's attention while looking for a control.
Correction
Dealers are to replace the computer module in the center instrument panel.
Vehicles Involved
Involved are certain 2010 model year Chevrolet Equinox and GMC Terrain vehicles built within these VIN breakpoints:
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Note: Center instrument panels (radio control assemblies) will be shipped overnight to dealers.
Note: Core returns for this recall are to be shipped within 24 hours of receiving the exchange. A prepaid Federal Express overnight label will be included with each exchange. Package the core securely in the original packaging and package inserts provided with the exchange. It is important that the return unit be packaged identically to the exchange unit to prevent damage in shipping. Failure to return the core will result in a charge to the dealer's Open Parts Account. Do not order parts for customer vehicles until they have scheduled an appointment.
U.S. Dealers Only: If the customer is not experiencing any concerns with the center instrument panel (ICS), please contact Specmo Enterprises for arrange for an exchange. If the customer does have ICS concerns, please contact the Technical Assistance Center (TAC) prior to ordering an exchange ICS.
Dealers are to contact Specmo Enterprises via the internet at www.specmo.com/dealers, to arrange for an exchange of the center instrument panel (radio control assembly). Dealers that do not have an account with Specmo will be able to create an account in order to access the website. Arrange for an exchange by following the prompts. The information below will be required to arrange for an exchange.
<TABLE class=MsoNormalTable border=0 cellPadding=0><TBODY><TR><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top>•
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top>Bulletin number 09298
</TD></TR></TBODY></TABLE>
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</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top>VIN
</TD></TR></TBODY></TABLE>
Ontario Dealers Only: Due to a limited inventory, and to avoid backorders, an onsite mobile upgrade is available. Please contact the Client Care Centre at 1-877-410-MASS (6277) to schedule an appointment.
All Other Provinces, Excluding Ontario: To arrange for an exchange of the centre instrument panel (radio control assembly), please go to the online order form at www.mass.ca.
<TABLE class=MsoNormalTable border=0 cellPadding=0><TBODY><TR><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; WIDTH: 75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top width=100>Models:
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top>2010 Chevrolet Equinox
</TD></TR></TBODY></TABLE>
<TABLE class=MsoNormalTable border=0 cellPadding=0><TBODY><TR><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; WIDTH: 75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top width=100>
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top>2010 GMC Terrain
</TD></TR></TBODY></TABLE>
<HR align=center SIZE=2 width="100%">
The Parts Information section in this bulletin has been revised to clarify ordering information. Center instrument panels will be shipped overnight from Specmo (US) and Masscomp (CN). Please schedule customer appointments accordingly.
<HR align=center SIZE=2 width="100%">
The Claim Information section in this bulletin has also been revised. Canadian dealers that utilize the Mobile Unit for reprogramming are to submit for 0.2 hours administrative allowance only.
<HR align=center SIZE=2 width="100%">
Discard all copies of bulletin 09298, issued January 2010.
<HR align=center SIZE=2 width="100%">
Due to part availability, this recall is being administered in phases. Dealers will be notified as additional phases are released.
Customers are being instructed to provide their VIN when calling to schedule a service appointment. Please provide the VIN to the Parts Manager so parts can be ordered and received in time for the service appointment. Parts will be shipped overnight to dealers so please schedule customer appointments appropriately.
Condition
General Motors has decided that certain 2010 model year Chevrolet Equinox and GMC Terrain vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 103, "Windshield Defrosting and Defogging Systems", and Standard 101, "Controls and Displays". On these vehicles, software in the center instrument panel can cause the heating, air conditioning, defrost, and radio controls, as well as the panel illumination to become inoperative. Driving without a functioning defrost system can decrease the driver's visibility under certain driving conditions and could result in a crash without warning. Driving without panel illumination can divert the driver's attention while looking for a control.
Correction
Dealers are to replace the computer module in the center instrument panel.
Vehicles Involved
Involved are certain 2010 model year Chevrolet Equinox and GMC Terrain vehicles built within these VIN breakpoints:
<TABLE style="WIDTH: 95%" class=MsoNormalTable border=1 cellPadding=0 width="95%"><TBODY><TR><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=bottom>
</TD></TR></TBODY></TABLE>
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using GMVIS (dealers using WINS) or the Investigate Vehicle History link (dealers using GWM). Not all vehicles within the above breakpoints may be involved. Year
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=bottom>Division
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=bottom>Model
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=bottom>From
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=bottom>Through
</TD></TR><TR><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">2010
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">Chevrolet
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">Equinox
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">A6200008
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">A6272888
</TD></TR><TR><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">2010
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">GMC
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">Terrain
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">A6200578
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">A6272493
</TD></TR></TBODY></TABLE>
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Note: Center instrument panels (radio control assemblies) will be shipped overnight to dealers.
Note: Core returns for this recall are to be shipped within 24 hours of receiving the exchange. A prepaid Federal Express overnight label will be included with each exchange. Package the core securely in the original packaging and package inserts provided with the exchange. It is important that the return unit be packaged identically to the exchange unit to prevent damage in shipping. Failure to return the core will result in a charge to the dealer's Open Parts Account. Do not order parts for customer vehicles until they have scheduled an appointment.
U.S. Dealers Only: If the customer is not experiencing any concerns with the center instrument panel (ICS), please contact Specmo Enterprises for arrange for an exchange. If the customer does have ICS concerns, please contact the Technical Assistance Center (TAC) prior to ordering an exchange ICS.
Dealers are to contact Specmo Enterprises via the internet at www.specmo.com/dealers, to arrange for an exchange of the center instrument panel (radio control assembly). Dealers that do not have an account with Specmo will be able to create an account in order to access the website. Arrange for an exchange by following the prompts. The information below will be required to arrange for an exchange.
<TABLE class=MsoNormalTable border=0 cellPadding=0><TBODY><TR><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top>•
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top>Bulletin number 09298
</TD></TR></TBODY></TABLE>
<TABLE class=MsoNormalTable border=0 cellPadding=0><TBODY><TR><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top>•
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top>VIN
</TD></TR></TBODY></TABLE>
Ontario Dealers Only: Due to a limited inventory, and to avoid backorders, an onsite mobile upgrade is available. Please contact the Client Care Centre at 1-877-410-MASS (6277) to schedule an appointment.
All Other Provinces, Excluding Ontario: To arrange for an exchange of the centre instrument panel (radio control assembly), please go to the online order form at www.mass.ca.
January 20th, 2010 | 7:57 PM
#2
Thread Starter
Banned
Joined: Jan 2008
Posts: 2,541
Likes: 13
Service Procedure
Note: If the customer is NOT experiencing any concerns with the center instrument panel (ICS), proceed to Step 1 and perform this recall. If the customer DOES have ICS concerns, please contact the Technical Assistance Center (TAC) prior to performing this recall.
Note: For vehicles without the color touch screen navigation, unsnap and remove the display from the radio control assembly. Do not return the radio display with the radio control assembly.
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
1. Submit a claim using the table below.
2. Courtesy Transportation - For dealers using WINS, submit using normal labor code; for dealers using GWM - submit as Net Item under the repair labor code.
** Administrative allowance for unit exchange.
*** Dealers are to claim only administrative allowance of 0.2 hours when the radio control assembly is reprogrammed by Masscomp's Mobile Unit. Dealers using WINS should submit 0.2 hours administrative allowance in labor time. Dealers using GWM should submit 0.2 hours administrative allowance under Administrative Time.
Customer Notification - For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Dealer Recall Responsibility - For US and Export (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
This bulletin is notice to you that the new motor vehicles included in this recall may not comply with the standard identified above. Under Title 49, Section 30112 of the United States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the recall correction, your dealership may be subject to a civil penalty for each such sale.
Dealer Recall Responsibility - All
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain 2010 model year Chevrolet Equinox and GMC Terrain vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 103, "Windshield Defrosting and Defogging Systems", and Standard 101, "Controls and Displays". As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
Important:
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</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top>Your vehicle is involved in recall 09298.
</TD></TR></TBODY></TABLE>
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</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top>Schedule an appointment with your GM dealer.
</TD></TR></TBODY></TABLE>
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</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top>This service will be performed for you at no charge.
</TD></TR></TBODY></TABLE>
Why is your vehicle being recalled? The software in the center instrument panel can cause the heating, air conditioning, defrost, and radio controls, as well as the panel illumination to become inoperative. Driving without a functioning defrost system can decrease your visibility under certain driving conditions and could result in a crash without warning. Driving without panel illumination can divert your attention while looking for a control.
What will we do? Your GM dealer will replace the computer module in the center instrument panel. This service will be performed for you at no charge . Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 20 minutes.
If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner’s Manual and your dealer for details on courtesy transportation.
What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. When scheduling your appointment, please provide your dealer with your vehicle's 17 character vehicle identification number (VIN). Your VIN can be found above your name and address at the top of this letter, and will follow the numbers "09298". Your dealer will need your VIN to order parts for your vehicle so that they will be available on the day of your service appointment.
Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. More information about your vehicle can be found at the Owner Center at www.gmownercenter.com.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Scott Lawson
Director,
Customer and Relationship Services
09298
Note: If the customer is NOT experiencing any concerns with the center instrument panel (ICS), proceed to Step 1 and perform this recall. If the customer DOES have ICS concerns, please contact the Technical Assistance Center (TAC) prior to performing this recall.
Note: For vehicles without the color touch screen navigation, unsnap and remove the display from the radio control assembly. Do not return the radio display with the radio control assembly.
- <LI class=MsoNormal>Remove the radio control assembly (1). Refer to Radio Control Assembly Replacement in SI.
- Package the radio control assembly and ship it to the exchange center indicated on the prepaid Federal Express overnight label that was enclosed with the exchange unit within 24 hours.
- Install the radio control assembly. Refer to Radio Control Assembly Replacement in SI.
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
1. Submit a claim using the table below.
2. Courtesy Transportation - For dealers using WINS, submit using normal labor code; for dealers using GWM - submit as Net Item under the repair labor code.
<TABLE style="WIDTH: 95%" class=MsoNormalTable border=1 cellPadding=0 width="95%"><TBODY><TR><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=bottom>
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">Radio Control Assembly Replacement (not for use when reprogrammed by Masscomp's Mobile Unit)
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">Radio Control Assembly Reprogram by Masscomp's Mobile Unit - CN Only
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">
</TD></TR></TBODY></TABLE>
* Dealers using WINS should add 0.2 administrative allowance to the labor time. Dealers using GWM should submit 0.2 hours administrative allowance under Administrative Time. Labor Code
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=bottom>Description
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=bottom>Labor Time
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=bottom>Net Item
</TD></TR><TR><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">V2181
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">Radio Control Assembly Replacement (not for use when reprogrammed by Masscomp's Mobile Unit)
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">
0.3*
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">$25**
</TD></TR><TR><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">V2194
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">Radio Control Assembly Reprogram by Masscomp's Mobile Unit - CN Only
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">
0.0***
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">N/A
</TD></TR></TBODY></TABLE>
** Administrative allowance for unit exchange.
*** Dealers are to claim only administrative allowance of 0.2 hours when the radio control assembly is reprogrammed by Masscomp's Mobile Unit. Dealers using WINS should submit 0.2 hours administrative allowance in labor time. Dealers using GWM should submit 0.2 hours administrative allowance under Administrative Time.
Customer Notification - For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Dealer Recall Responsibility - For US and Export (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
This bulletin is notice to you that the new motor vehicles included in this recall may not comply with the standard identified above. Under Title 49, Section 30112 of the United States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the recall correction, your dealership may be subject to a civil penalty for each such sale.
Dealer Recall Responsibility - All
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain 2010 model year Chevrolet Equinox and GMC Terrain vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 103, "Windshield Defrosting and Defogging Systems", and Standard 101, "Controls and Displays". As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
Important:
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</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top>Your vehicle is involved in recall 09298.
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</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top>Schedule an appointment with your GM dealer.
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</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=top>This service will be performed for you at no charge.
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Why is your vehicle being recalled? The software in the center instrument panel can cause the heating, air conditioning, defrost, and radio controls, as well as the panel illumination to become inoperative. Driving without a functioning defrost system can decrease your visibility under certain driving conditions and could result in a crash without warning. Driving without panel illumination can divert your attention while looking for a control.
What will we do? Your GM dealer will replace the computer module in the center instrument panel. This service will be performed for you at no charge . Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 20 minutes.
If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner’s Manual and your dealer for details on courtesy transportation.
What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. When scheduling your appointment, please provide your dealer with your vehicle's 17 character vehicle identification number (VIN). Your VIN can be found above your name and address at the top of this letter, and will follow the numbers "09298". Your dealer will need your VIN to order parts for your vehicle so that they will be available on the day of your service appointment.
Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. More information about your vehicle can be found at the Owner Center at www.gmownercenter.com.
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If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. Division
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</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" vAlign=bottom>Text Telephones (TTY)
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</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">1-800-630-2438
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">1-800-833-2438
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</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">1-866-996-9463
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">1-800-462-8583
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Puerto Rico - English
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Puerto Rico - Español
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">1-800-496-9993
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Virgin Islands
</TD><TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt">1-800-496-9994
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Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Scott Lawson
Director,
Customer and Relationship Services
09298
February 8th, 2010 | 11:48 AM
#3
CF Beginner
Joined: Feb 2010
Posts: 1
Likes: 0
I need to order a computer module for a 2010 Chevrolet Equinox. VIN # 2CNFLEEW3A6245102. Thanks, Mitzi - Parts Dept.
April 22nd, 2010 | 3:13 PM
#4
CF Beginner
Joined: Apr 2010
Posts: 1
Likes: 0
recall 09298
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