GM are you listening???Yet ANOTHER problem with the A/C!!!
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CF Beginner
Joined: Jul 2013
Posts: 5
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From: Indian Trail, NC
GM are you listening???Yet ANOTHER problem with the A/C!!!
2010 Equinox, been in the shop SEVERAL times for timing chain, transmission, A/C, heat, noises, etc etc. A/C went out again last week. Dropped it off at the dealer, gave it to them for a week to drive and figure it out. Told me no problems. Worked when I picked it up. Service record states they checked all the cable to starter, clean and apply dielectric grease to temp actuator connector. That's fine but I also asked them to check the scroll control valve and the fan motor! A/C stopped working today, it's only 98 degrees... Called to dealer to get it in shop tomorrow but they can't take it until Friday! What the heck? I am sick of the runaround. They worked on it in January for the heat, same problem. I keep telling them it has to be the control is bad. I want someone at GM/Chevrolet to get this fixed. I paid twice as much for this crappy car as for my daughter's Ford Focus. Mine is 4 yrs old, hers is 8 and she's had NO issues with hers. I've always had Chevys and no more when this one is gone.
Administrator
Joined: Apr 2008
Posts: 7,573
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From: Austin, Texas
Though you can contact Chevrolet Customer Service via this forum to get into contact with a local dealer to help get it resolved....
I know they can't help everyone. But do know they are listening, and any and all quality concerns DO get noted.... its in GM's best interest for future vehicle sales....
I know they can't help everyone. But do know they are listening, and any and all quality concerns DO get noted.... its in GM's best interest for future vehicle sales....
Official GM Rep
Joined: Mar 2010
Posts: 4,163
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From: Global Headquarters in Detroit, MI
Hey Pepper17,
I’m sorry to hear of the repeat concerns that you have been experiencing with your Equinox. I understand how frustrating going back and forward to the dealership can be. I cannot guarantee anything, but I will be happy to contact your dealership on your behalf in order to further discuss your concern. If the extra help is needed please feel free to send us a private message with your full contact information, VIN, current mileage, and dealership name. We look forward to helping with your concern!
Kristen A.
Chevrolet Customer Care
I’m sorry to hear of the repeat concerns that you have been experiencing with your Equinox. I understand how frustrating going back and forward to the dealership can be. I cannot guarantee anything, but I will be happy to contact your dealership on your behalf in order to further discuss your concern. If the extra help is needed please feel free to send us a private message with your full contact information, VIN, current mileage, and dealership name. We look forward to helping with your concern!
Kristen A.
Chevrolet Customer Care
Thread Starter
CF Beginner
Joined: Jul 2013
Posts: 5
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From: Indian Trail, NC
Thanks to Amber and Kristen at Customer Service
Yes, this is a repair forum and I know some don't like to hear rants. I don't like to rant but it was time. I knew Chevy monitored this forum and offered help so that's why I posted. Amber was helpful and contacted my dealer which gave them a nudge to check out what I'd been telling them. After 3 days this week and staying on top of checking out the problem, the dealer hopefully has it fixed now. Fan motor of the A/C. (which I've been asking them to check among other things) After Amber contacted them, they got a little more serious on trying to get the problem to duplicate instead of trying a couple times and then chalking it up to a "crazy lady". Appreciate the help from Customer Service! 
Administrator
Joined: Apr 2008
Posts: 7,573
Likes: 47
From: Austin, Texas
Pepper17 thanks for taking the time to follow up , its follow ups that make the forums work, and glad to hear the Chevrolet Customer Service was able to get you the extra attention with your delaership 
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