Attention GM Customer Service
 

What is going to be done about the engine power reduced problem your cars are experiencing? No way should cars that have between 30,000-60,00 miles have a problem this dangerous or expensive. Furthermore what about the people that have already incurred the expense and inconvenience of being without a car. Will you make it right and reimburse them? Issue a recall for those who bought your cars but have yet to experience this extremely dangerous situation?

if you can explain which of the literally 1,000s of issues that activate that safety feature to recall maybe they would

Hello Brian6269,

We certainly understand your continued frustration with this concern. Customer safety is at the heart of our business and we apologize for the inconvenience caused. The feedback you've given will be documented within our system and made readily available by the appropriate department for further review. I do see that your agent is proactively looking into this issue. For your reference, I've made her aware of your current discontent as well. Should you have any additional questions or concerns regarding your case, feel free to send us a direct message.

Sincerely,

Jasmine
Chevrolet Customer Care

Pissed off customer that would love answers
 

Hi! I would also love to know what GM plans to do about the engine power reduced message! We have our truck in the shop now a very dangerous experience yesterday...we were driving down the hwy at 70mph and our truck reduced engine power and brought us to a speed of just over 10 mph!!! Now they're telling us they'll cover the throttle position sensor but not the pedal position sensor. They also won't guarantee that that will fix the issue! I've read about thousands of people with the same problem and spend anywhere from $800-$2000 to "fix" a problem that never ends up getting fixed! Quite a few people have said the only thing that fixes the issue is removing the onstar module which apparently is throwing the wrong codes. Again, Chevy offers no guarantees, horrible customer service, and I've tried to get in touch with corporate to ask why they think they should only replace the one part that's causing other parts to go bad. You created the problem and I'd love to talk to someone about how they're going to actually fix it! There's more than enough people that have experienced the exact same issue to warrant a lawsuit! We've been a GM family our whole lives but we will NEVER purchase another GM vehicle again.

Engine power reduced service stabilitrack
 

This lady has point I've out 3000 into this issue and it still isn't fixed nobody at Gm has an answer. I'm buying a dodge

thanks

This is a serious concern, and I understand your frustration. Addressing engine power reduction issues should be a priority for any manufacturer. I'd recommend contacting customer service or a local dealer to report your case and inquire about potential recalls or reimbursement programs. It's important to ensure safety and fairness for all affected owners.

Just a question… are there any stored or active code when this occurs? This seriously sounds like a GMLAN or CANBUS type of issue. Whenever a BUS sees even a 100 millisecond bus shutoff, the vehicle has no idea what’s happening because its path of communication is off. Multiple messages can be send in 100 milliseconds on newer data busses.


This also reminds me of when I had a 2012 ford focus that would randomly let the transmission engage neutral, wouldn’t shift into 5th, etc… ended up being a connector that carried a LIN cable that had shorted because of water in the connector. I have a feeling as GM looks into this and gets more cases we will see that it is some communication system fault

almost no way this is a mechanical fault. Kind of has to be module voltage or ground fault or an issue with a communication bus

FobertSox
 

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