2012 Chevy Malibu LS - Electrical Issues
2012 Malibu -bought new $25K - 7 mo old - 8800 miles - electrical problem cause vehicle to randomly stall while driving down road - Loses power steering and power brakes and instrument panel goes haywire. Engine stalls. Transmission starts jolting around. Wife got stranded in San Antonio few months ago from it. Last time it did it, had to have it towed from house to dealer.
Dealer has tried 4+ times over a 6 month period to fix same problem with no success yet - it keeps doing it randomly. Last time they replaces 2 out of the three computers stating that would fix it, but it did it again last week.
After asking dealer for a replacement , they said they didn't have any to replace it with, but since we were valued customers, they asked us to come down this morning and did offer to help resolve the issue by offering a $15ktrade-in value on it for a new $25k 2013 Malibu which would have left me with a new loan for $46k (since I have a current loan with GM on this one already - I guess I was supposed to pay the difference? - Is that even ethical?) It's currently at the dealer, awaiting hear back from them.
Any ideas?
Here is a cell phone video of what is is doing :
Dealer has tried 4+ times over a 6 month period to fix same problem with no success yet - it keeps doing it randomly. Last time they replaces 2 out of the three computers stating that would fix it, but it did it again last week.
After asking dealer for a replacement , they said they didn't have any to replace it with, but since we were valued customers, they asked us to come down this morning and did offer to help resolve the issue by offering a $15ktrade-in value on it for a new $25k 2013 Malibu which would have left me with a new loan for $46k (since I have a current loan with GM on this one already - I guess I was supposed to pay the difference? - Is that even ethical?) It's currently at the dealer, awaiting hear back from them.
Any ideas?
Here is a cell phone video of what is is doing :
Something is not right. They are offering you $15,000 trade in for a car that is still under warranty. Not right. They want you to lose $10,000 on that car. Tell them to fix it which is their responsibility to begin with. Call Chevrolet, not the dealer and file a complaint. The car is still under warranty and there is a good chance they will help.
I'm having a very similiar problem!
I have a 2012 Chevy Camaro SS and it's stalling while driving. It's happened 3 times in just under 12 months. I 've taken it in to the dealer but they cannot duplicate the problem so they send me on my way. The first couple of times this happened I was in my neighborhood moving at 25-30 and the car stalled. All the lights, stereo, steering, brakes, etc. I let it roll to a stop and it started right back up. I brought it to the dealership and they didn't find a code so they sent me home.
This time it happened 3 weeks ago while driving 75 mph on the freeway. I was scared to death. I let it roll to a stop and did my best to man handle it away from traffic. I brought it in and again, no codes. They have driven it for 3 weeks and keep telling me to come and pick it up. I contacted the GM regional office and was given a case number and a towing number so I can have it towed for free next time this happens.
I understand intermittent problems are the hardest to diagnose, but my dealership/Chevy really isn't putting any effort it. I called on Monday to ask if they found anything over the weekend and they said "No, no one has been in it since Friday." I have navigated all the appropriate channels and I'm out of options. I asked how much they would give me for a trade it (it's under warranty, convertible, with every upgrade the SS has) and they said $22k. It blue books $31-33k. It's insulting how this is all playing out.
I bought it used so I don't have any lemon recourse, but are there any other options? How can a car under warranty be rejected by the dealership? They didn't even look under the hood. If there are no codes and it can't be duplicated, that's really it?
A few highlights of my customer service include: no loaner, a lecture from the service department about how they don't get paid to put miles on my car, and a call asking for permission to put gas in my car - and I would be paying for that gas.
I have a 2012 Chevy Camaro SS and it's stalling while driving. It's happened 3 times in just under 12 months. I 've taken it in to the dealer but they cannot duplicate the problem so they send me on my way. The first couple of times this happened I was in my neighborhood moving at 25-30 and the car stalled. All the lights, stereo, steering, brakes, etc. I let it roll to a stop and it started right back up. I brought it to the dealership and they didn't find a code so they sent me home.
This time it happened 3 weeks ago while driving 75 mph on the freeway. I was scared to death. I let it roll to a stop and did my best to man handle it away from traffic. I brought it in and again, no codes. They have driven it for 3 weeks and keep telling me to come and pick it up. I contacted the GM regional office and was given a case number and a towing number so I can have it towed for free next time this happens.
I understand intermittent problems are the hardest to diagnose, but my dealership/Chevy really isn't putting any effort it. I called on Monday to ask if they found anything over the weekend and they said "No, no one has been in it since Friday." I have navigated all the appropriate channels and I'm out of options. I asked how much they would give me for a trade it (it's under warranty, convertible, with every upgrade the SS has) and they said $22k. It blue books $31-33k. It's insulting how this is all playing out.
I bought it used so I don't have any lemon recourse, but are there any other options? How can a car under warranty be rejected by the dealership? They didn't even look under the hood. If there are no codes and it can't be duplicated, that's really it?
A few highlights of my customer service include: no loaner, a lecture from the service department about how they don't get paid to put miles on my car, and a call asking for permission to put gas in my car - and I would be paying for that gas.
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bowtie4j
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May 4, 2012 10:46 PM






