2016 Malibu stuck in the middle of the street when it wouldn't go in reverse
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2016 Malibu stuck in the middle of the street when it wouldn't go in reverse
2016 Chevy Malibu Limited, automatic
Purchased last week off of a Dodge dealership, still under the power train at 39K miles (w/extended warranty)
Last Thursday, 12/29/17, I went to make a three-point turn. I've owned the car for exactly two weeks at this point. After making the initial turn, I shift into REVERSE and the car does nothing. I look at the gear shift and then the dashboard to verify I'm on R, which I am. I put the vehicle into DRIVE and it revs up, but does not move.
At this point, I'm stuck in the middle of the street, sticking out like a sore thumb in the middle of a three-point turn. Thankfully, the street is empty.
I put the car in park, turn the car off/take out the key. A few seconds later, I start it up, put it into DRIVE, same response. Does nothing, but revs up.
I put it into REVERSE, it does nothing, not even revving up.
I try this 2-3 more times and have this happen repeatedly.
I call my husband and have a two minute long conversation with him to see if he's close by to help me push the car. During this time, I'm still trying to see if it will move in either DRIVE or REVERSE. At the tail-end of our conversation, the car bucks extremely hard, like it's finally caught up after a major delay and heads into REVERSE. It catches me so off-guard that I have to slam on the breaks, unsure if there was anyone behind me (there was not). During the 30 minute drive to the dealership, I noticed that the auto-stop is not engaging and the car is now lagging a little. It takes a little more oomph to speed up. I get to the dealership it was purchased at and they sublet it to a GMC/Chevy down the street. They receive it on Friday, 12/29. On Tuesday, 1/2 my dealership receives it back from GMC/Chevy with the notes that no work was performed on the vehicle. They suggest that the vehicle performs as designed, that the auto-stop is working fine, and that the A/C was on the wrong setting.
My dealership, unhappy with this, has since subletted it to a local Chevy. Today, 1/4/18, I receive a call (from my dealer) that Chevy's "transmission department" has phoned them and that they won't even be able to take a look at it until next Tuesday, 1/9/18. The vehicle is at 39K and still under the powertrain.
Is this typical service from a Chevy dealer/service department? I'm in a rental in the mean time, but I'm also wary that I'm going to get it back with the same ridiculous notes that the vehicle performs as designed... does Chevy make vehicles that are designed to occasionally fail going into reverse, while their customer is in the middle of the street and in the danger of being side swiped?
Wow. I've never experienced this type of issue before. It's a mess, all around.
Purchased last week off of a Dodge dealership, still under the power train at 39K miles (w/extended warranty)
Last Thursday, 12/29/17, I went to make a three-point turn. I've owned the car for exactly two weeks at this point. After making the initial turn, I shift into REVERSE and the car does nothing. I look at the gear shift and then the dashboard to verify I'm on R, which I am. I put the vehicle into DRIVE and it revs up, but does not move.
At this point, I'm stuck in the middle of the street, sticking out like a sore thumb in the middle of a three-point turn. Thankfully, the street is empty.
I put the car in park, turn the car off/take out the key. A few seconds later, I start it up, put it into DRIVE, same response. Does nothing, but revs up.
I put it into REVERSE, it does nothing, not even revving up.
I try this 2-3 more times and have this happen repeatedly.
I call my husband and have a two minute long conversation with him to see if he's close by to help me push the car. During this time, I'm still trying to see if it will move in either DRIVE or REVERSE. At the tail-end of our conversation, the car bucks extremely hard, like it's finally caught up after a major delay and heads into REVERSE. It catches me so off-guard that I have to slam on the breaks, unsure if there was anyone behind me (there was not). During the 30 minute drive to the dealership, I noticed that the auto-stop is not engaging and the car is now lagging a little. It takes a little more oomph to speed up. I get to the dealership it was purchased at and they sublet it to a GMC/Chevy down the street. They receive it on Friday, 12/29. On Tuesday, 1/2 my dealership receives it back from GMC/Chevy with the notes that no work was performed on the vehicle. They suggest that the vehicle performs as designed, that the auto-stop is working fine, and that the A/C was on the wrong setting.
My dealership, unhappy with this, has since subletted it to a local Chevy. Today, 1/4/18, I receive a call (from my dealer) that Chevy's "transmission department" has phoned them and that they won't even be able to take a look at it until next Tuesday, 1/9/18. The vehicle is at 39K and still under the powertrain.
Is this typical service from a Chevy dealer/service department? I'm in a rental in the mean time, but I'm also wary that I'm going to get it back with the same ridiculous notes that the vehicle performs as designed... does Chevy make vehicles that are designed to occasionally fail going into reverse, while their customer is in the middle of the street and in the danger of being side swiped?
Wow. I've never experienced this type of issue before. It's a mess, all around.
