2007 tahoe ltz dash has cracked????????
#491
how do i make a complaint. i checked their website.. didn't see compliant form or anything... any help would be appreciated.. I'm worried about this cheap airbag not deploying if it ever needs to since it cracked around it... please help i have children riding in this truck and now i feel its unsafe.. GM told me to go away.. and so did louis.. please help
#492
CF Junior Member
Join Date: Oct 2011
Location: Petaluma, CA
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Dealer estimate to replace the dash in my Suburban is $1100, which seems a little high, but maybe not for California. My District Specialist says my out-of-pocket deductible will be $500.
Is there any consistency here? Some pay nothing, others a hundred or two, I'm told $500, and others are told "tough luck." It seems to depend on which dealership you go to and which District Specialist is assigned to your case.
Louis...if you have any thoughts on this I'd love to hear 'em.
____________________
1988 Mercedes Benz 560SL (Wife's)
1998 Mercedes Benz S420 (Wife's)
1995 Mercedes Benz C280 (Daughter's)
2007 Chevrolet Suburban K2500 3LT (MINE!) <!-- / message --><!-- / message --><!-- / message --><!-- / message -->
Is there any consistency here? Some pay nothing, others a hundred or two, I'm told $500, and others are told "tough luck." It seems to depend on which dealership you go to and which District Specialist is assigned to your case.
Louis...if you have any thoughts on this I'd love to hear 'em.
____________________
1988 Mercedes Benz 560SL (Wife's)
1998 Mercedes Benz S420 (Wife's)
1995 Mercedes Benz C280 (Daughter's)
2007 Chevrolet Suburban K2500 3LT (MINE!) <!-- / message --><!-- / message --><!-- / message --><!-- / message -->
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#493
Good luck on someone giving a damn...
Dealer estimate to replace the dash in my Suburban is $1100, which seems a little high, but maybe not for California. My District Specialist says my out-of-pocket deductible will be $500.
Is there any consistency here? Some pay nothing, others a hundred or two, I'm told $500, and others are told "tough luck." It seems to depend on which dealership you go to and which District Specialist is assigned to your case.
Louis...if you have any thoughts on this I'd love to hear 'em.
____________________
1988 Mercedes Benz 560SL (Wife's)
1998 Mercedes Benz S420 (Wife's)
1995 Mercedes Benz C280 (Daughter's)
2007 Chevrolet Suburban K2500 3LT (MINE!) <!-- / message --><!-- / message --><!-- / message --><!-- / message -->
Is there any consistency here? Some pay nothing, others a hundred or two, I'm told $500, and others are told "tough luck." It seems to depend on which dealership you go to and which District Specialist is assigned to your case.
Louis...if you have any thoughts on this I'd love to hear 'em.
____________________
1988 Mercedes Benz 560SL (Wife's)
1998 Mercedes Benz S420 (Wife's)
1995 Mercedes Benz C280 (Daughter's)
2007 Chevrolet Suburban K2500 3LT (MINE!) <!-- / message --><!-- / message --><!-- / message --><!-- / message -->
<!-- controls -->
#494
Administrator
Just a thought,
For those that are reading this thread and are hemming and hawing about addressing a cracked dash you have...
do it soon as once GM starts production on the next body style of the Tahoe they will most likely wash there hands of the cracked dash issue, and it will fall solely on the owner to foot the bill....
Just sayin'
For those that are reading this thread and are hemming and hawing about addressing a cracked dash you have...
do it soon as once GM starts production on the next body style of the Tahoe they will most likely wash there hands of the cracked dash issue, and it will fall solely on the owner to foot the bill....
Just sayin'
#495
Official GM Rep
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Location: Global Headquarters in Detroit, MI
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Could you PM me your service request number, so I can look at your case?
Louis
GM Customer Service
Could you PM me your service request number, so I can look at your case?
Louis
GM Customer Service
#496
07 Tahoe Cracked Dash
I have been in contact with GM as well and send emails...it is frustrating that they will not call you back. I was told by Ivan that GM will not replace my dash at this time, so I asked when was a good time, he really could not answer me straight. I have not drove this vehicle since I took it in last....GM agent told me to take it to a dealership which I did, waited a week for someone to call and I had to call to find out what was going on, he first told me that he was waiting on a call from the dealer..I told him I can get the dealer to call you if that is all you are waiting on, he told me not necessary. This crack was not in the dash when I got it and he said there was no way to prove it. I am not giving up this is a real safety issue, this crack dash could do serious damage or death. i also sent a tweet to GM they told my they where going to stand behind Ivan's decision.
email me if you want Ivan's extension and my case number.
email me if you want Ivan's extension and my case number.
#497
Louis,
Ivan and his supervisor from GM said they don't go by what is on the net because anyone can post anything, if this is true, why do they use twitter, fb and forums, and post replies is it double standard...I as you can tell I am riled up.
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Ivan and his supervisor from GM said they don't go by what is on the net because anyone can post anything, if this is true, why do they use twitter, fb and forums, and post replies is it double standard...I as you can tell I am riled up.
Log In | Facebook
<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> Silveroak94,
Could you PM me your service request number, so I can look at your case?
Louis
GM Customer Service
Could you PM me your service request number, so I can look at your case?
Louis
GM Customer Service
#498
no deal no replacing!
Just a thought,
For those that are reading this thread and are hemming and hawing about addressing a cracked dash you have...
do it soon as once GM starts production on the next body style of the Tahoe they will most likely wash there hands of the cracked dash issue, and it will fall solely on the owner to foot the bill....
Just sayin'
For those that are reading this thread and are hemming and hawing about addressing a cracked dash you have...
do it soon as once GM starts production on the next body style of the Tahoe they will most likely wash there hands of the cracked dash issue, and it will fall solely on the owner to foot the bill....
Just sayin'
se cracked dashes..real safety issue.
#499
Official GM Rep
Join Date: Mar 2010
Location: Global Headquarters in Detroit, MI
Posts: 4,163
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<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> Hardtime Hank,
It is true; anyone can post anything on the net. They cannot go solely based on what is posted, they need proof. That is where forums, FB and Twitter come in. They are another customer service outlet. Some solutions can be provided using these outlets; however, others require the vehicle to be inspected by certified technicians.
If you would like, PM me your Service Request number, so I can look into your case.
Louis
GM Customer Service
It is true; anyone can post anything on the net. They cannot go solely based on what is posted, they need proof. That is where forums, FB and Twitter come in. They are another customer service outlet. Some solutions can be provided using these outlets; however, others require the vehicle to be inspected by certified technicians.
If you would like, PM me your Service Request number, so I can look into your case.
Louis
GM Customer Service
#500
[QUOTE=Hardtime Hank;211277]I did not get anywhere.....BBB need to look into the
se cracked dashes..real safety issue.[/QUOT
GM Will not fix this dash....IMO to hell with safety!
Re: Service Request: 71-1044166626
Mr. Moreno,
Thank you for providing your service request number. After reviewing your case, I have found that we are unable to offer cost assistance at this time, due to the vehicle being purchased at an independent dealer. Therefore, we have no record of the condition of the vehicle at the time of purchase.
An agent is scheduled to contact you tomorrow (4/3/2012), to consult with you further regarding your case.
Regards,
Louis
GM Customer Service
Quote:
Originally Posted by Hardtime Hank
Louis,
Since I last posted Ivan has called me and said his decision of GM not fixing my dash still stands.I asked in emails and phone calls to speak to a supervisor and he is the only one that responds....I am trying real hard not to step on his toes but GM needs this fixed, I have pieces falling down in to the dash. If this vehicle were in a wreck this pieces could cause serious injury or death.
Service Request: 71-1044166626
Thanks,
Chris Moreno
318-584-3965
Shreveport, LA
se cracked dashes..real safety issue.[/QUOT
GM Will not fix this dash....IMO to hell with safety!
Re: Service Request: 71-1044166626
Mr. Moreno,
Thank you for providing your service request number. After reviewing your case, I have found that we are unable to offer cost assistance at this time, due to the vehicle being purchased at an independent dealer. Therefore, we have no record of the condition of the vehicle at the time of purchase.
An agent is scheduled to contact you tomorrow (4/3/2012), to consult with you further regarding your case.
Regards,
Louis
GM Customer Service
Quote:
Originally Posted by Hardtime Hank
Louis,
Since I last posted Ivan has called me and said his decision of GM not fixing my dash still stands.I asked in emails and phone calls to speak to a supervisor and he is the only one that responds....I am trying real hard not to step on his toes but GM needs this fixed, I have pieces falling down in to the dash. If this vehicle were in a wreck this pieces could cause serious injury or death.
Service Request: 71-1044166626
Thanks,
Chris Moreno
318-584-3965
Shreveport, LA