<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> sfcjones,

I may be able to assist you with this. If you would please PM me your full name, address, phone number, vehicle mileage, vehicle VIN number and the name of your preferred dealer, I can set up a case for you.

I look forward to your reply.

Louis
GM Customer Service

 

<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> jmeverett1,

I can assist you with this issue. Please PM me your full name, address, phone number, vehicle mileage, vehicle VIN number and the name of your preferred dealer, and I can proceed in setting up a case for you.

If you would rather speak with Customer Service via phone, you can contact them at: 1-800-222-1020.

I look forward to your reply.

Louis
GM Customer Service

 

PM sent...Thanks

 

newbie here guys so bare with me lol. I have these cracks in my dash and around the passenger airbag. GM is aware of problem but not willing to do anyting about it. Ive been going back and forth with my dealer then with corportate GM then they turned me back to district manager, which by the way is one SOB, and just gave me run around. its about 600 for the parts and about 250 for labor, at least thats what con artists at mark christopher chevy told me.

 

<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> SamEnnabi,

Could you please provide your Service Request number? I would like to look into this further.

Louis
GM Customer Service

 

I was at the dealer today getting a new mirror installed and they (the Service writer) told me that GM was picking up the tab to replace my cracked dash. Thanks Louis, I appreciate the help. The dash was ordered today and with any luck it should be here next week. Goes to show what a loyal customer and great customer service will provide. Not to mention a pretty good forum.

 

<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> sfcjones,

That's wonderful news! Thank you for sharing!

If you have any questions in the future, please feel free to contact me.

Louis
GM Customer Service

 

Hey Louis I appreciate your help in advanced. I feel very upset about how the district rep treated me in this request. He was very rude and not willing to hear my concerns. When he finally did return my call i began to explain what is happened when he rudely interrupted saying" than answere is still no". VERY rude and unprofessional. The service manager was trying to help but said that its un to the district manager and is not very helpful. My service request number is 71-1036989545. I believe this is what you are asking from me. this is what the GM customer service rep gave me when I made the original claim. The three issues I have are the cracked dash, the peeling handles and the ac control that is peeling because of probably a bad paint that was used. I am over the ac control issue because i understand that it is probably from oils or cleaners but the dash and door handles i feel GM should do something about. The handles cut my daughters finger and fathers as well. I am a firm believer in dealing with things in a civil manner and trying to work with people in a respectful manner, but I have the hospital records for my family that was hurt due to the sharp door handles and am prepared to build a legal case with GM only because of the terrible service and attitude i have been presented with the management of area. I also have many services that i need to pay for but at this point am contemplating not taking it to chevy and try the local mechanics because i don't feel they deserve my business. I thank you for taking the time to read this. I thank you for letting me "vent " my frustrations to you about this. thanks my email is samennabi@aol.com and is best to contact me or here. thank you once again.

 

I don't know if this is how you wanted me to reply not exactly familiar with this forum. i only checked it out because of my issues with GM and found this thread and confirmed my beliefs about the quality of the dash. Thank you

 

I just wanted to thank louis & my district rep daniel for taking care of my dash situation. Louis and Daniel were both very prompt in communication. When I tool the truck to the dealer they didn't even discuss payment. They checked to see if they had a new dash in stock, and after confirmation replaced my old cracked dash that day. I am the original owner, '07 Silverado with 55k miles. Thanks to GM for stepping up and taking care of this issue.