And I'm back to playing phone tag with a District Specialist who is impossible to reach, returns my calls when I'm playing in commute traffic (it's illegal here to use your cell phone while driving...BIG fine if you're caught), and has already closed my file once due to "inactivity." A well-deserved thank you to Louis for getting it re-opened.

Today he didn't leave a message. Both the cell and the house phones recorded hang-up calls, but saved the number...GM Customer Service. I called back and got voice mail. I called again and spoke to a live person. She tried to connect me and got voice mail. I asked her to please deliver the same message he's already heard from me...$500 is not acceptable and I'll be interested to hear if he can do better.

Believe me, I'm not giving up. The squeaks and rattles I'm hearing suggest that the mountings are turning to plastic dust. Other than this one issue, though, the truck has been trouble free. How GM treats me will determine whether I buy another Suburban, or pay down the loan until I can spring for a GL550 and make us an all-Mercedes household.

Which will disappoint the hell out of my wife, who is expecting HER car to be the one we replace next.

____________________

1988 Mercedes Benz 560SL (Wife's)
1998 Mercedes Benz S420 (Wife's)
1995 Mercedes Benz C280 (Daughter's)

2007 Chevrolet Suburban K2500 3LT (MINE!) <!-- / message --><!-- / message --><!-- / message --><!-- / message --><!-- / message -->

 

I also had no luck at dealer, said warranty for dash was out, claims they never seen a crack like that, ha obviously someone is full of it.. as a diehard Gm guy its kinda frustrating....

 

Refer your dealer to the YouTube video I posted a few days ago...the guy took a random stroll through a GM used car lot and found a cracked dash every 45 seconds. I never noticed mine until I joined this forum and saw this thread. Then I checked the NHTSA website and realized what a widespread problem this really is.

My first car was a Pontiac Firebird. In the four decades since I've owned at least one example of every General Motors make except Saturn, and I'm on my second Suburban. As much as I enjoy this truck, every time I get in it now I have the nagging thought of what can happen if the passenger side airbag has to deploy. It ain't "purely cosmetic." If some reasonable accommodation can't be made to correct a known problem, this will be my last GM vehicle.

My District Specialist has taken to having administrative assistants call my house at times I've made clear I'm at work...which is giving me a feeling about how this is going to play out.
____________________

1988 Mercedes Benz 560SL (Wife's)
1998 Mercedes Benz S420 (Wife's)
1995 Mercedes Benz C280 (Daughter's)

2007 Chevrolet Suburban K2500 3LT (MINE...for now) <!-- / message --><!-- / message --><!-- / message --><!-- / message --><!-- / message -->

 

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Good group to join if you have cracked Dash.

 

I posted on a Chevrolet fb page and Christina Mae GM Customer Service Rep acted like she gave a she gave a damn and was going to help me...I told her about the GM customer service reps not doing anything to FIX THIS CRACKED DASH, and I told her the whole ordeal again and that I was not getting anywhere and that I already spoke to Ivan, Louis and Manuel. also told her Manuel said his supervisor will not call me and I could not have their number and no one will be calling me back on this issue.........What do you know comment DELETED...LOL. Figures......... I'm not stopping!

 

I ended up having a pretty good experience getting this fixed. I attribute this to the dealer, not GM. I had the doorhandles peeling, and then got a crack in the dash exactly like the first picture in the thread. My burb is an 09 LTZ, however, it's long out of warranty.

I complained to GM via email, got a call from a regional GM rep, who wanted me to take it a dealer to look at. I was already annoyed because there was no mention if it would be fixed or not, and I'd be responsible for paying any service/diagnostic fee.

I took it in, they looked at it, and the service manager was great. Offered to fix the dash, handles, and another slight mirror issue for $100 as a deductible (even though I have no warranty). They gave me a loaner car, also.

I was pleasantly surprised. I do firmly believe there is a design flaw or substandard materials issue, but I also recognize they didn't _have_ to do anything from a legal standpoint, even though it was the right thing to do.

 

bth62, glad to hear you had good results...who was the dealership?

 

Got a call from cust serv rep telling me to take it to the service manager at my dealer. I just got back from there. He asked how many miles were on it and if i was the original owner and looked at the crack. He went to his desk, played with his calculator then told me that GM will only cover 50%. That is not acceptable. I will wait for the cust serv rep to call me back tomorrow. I'm getting so frustrated with GM dealers, service, and vehicles. I've owned 6 new GM trucks/suv's in the last 10 years. This may be the last.

 

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Make sure to check out the facebook page, GMC 07 Yukon Defective Dash

 

Parks Chevy in Kernersville, NC. I don't say this often (particularly of car dealerships) but I was really impressed with them and willingness to help with this problem.