It's just a car, it's not like your wife cheated on you or anything, just have the dealer throw a new motor in her and she'll be good as new, quit your nit-picking life's too short.

 

Wednesday September 6, 2006
This afternoon, the Service Manager called and wanted us to meet in his office. He told us the Arlington GM Plant Driveline Engineer inspected our vehicle this morning. After listening to the engine noise he was dumb founded and didn’t have an answer. During our meeting this afternoon with Jeff (Service Manager) he discussed several options available to us. The first few were no more then dangling a carrot from a stick. He said because GM could not determine the exact problem with our motor, they want to replace the whole engine unit. He said it could be done at the dealership or they would take the vehicle to the Arlington Plant which ever I preferred. Jeff also told me that GM was now offering a 5 year 100,000 mile drive line warranty on all 07’ Tahoe’s which includes the ones already on the street. Jeff also said GM was prepared to buy back my 2 year extended warranty if I agreed to the motor change. Not only that the Parts Department was offering me a free set of 20” Chevrolet Wheels and any other 07’ Tahoe accessory that I wanted. This is all well and good but we still have other issues that are not repaired yet. I have stood back and let GM experiment with a number of their fixes and none have worked. No, not anymore! I refuse to let GM put a patch on a $40,000 vehicle and hand me a few carrots to make me feel better. We told Jeff all this is unacceptable to us and we would consider nothing less then a buy-back from GM. So guess what, Jeff was saving GM’s best offer for last hoping I would accept the carrots. We don’t want anymore from GM then what we deserve and that’s a reliable vehicle that does what it’s designed to do. Jeff will contact GM in the morning to get the ball rolling on the buy-back and we will sit down in a few days and order our second new Tahoe.

Now for Mr. ZX1100F1, you know, I may just be nit-picking about the issues we are having with our vehicle, but $40,000 is very hard for us to come by. You may be rolling in money and don’t give a damn. We, on the other hand, expect to get what we paid for and in this case GM failed to deliver. We don’t buy vehicles every other year like some people. We drive them for at least 8 years if not more. Another reason why I’m nit-picking is this vehicle will be operated primarily by my wife and I don’t want her sitting broke down on the freeway. I’m not asking GM for anything extra, just a dependable vehicle that operates as advertised.

More to come…

 

Gman:

You may want to rethink the offers from GM. Last year I was involved in a buyback from GM. From what I was told mine went smoother than normal and it still took over 6 months. What if you do trade the vehicle in for a new one with even more problems than you had on the last one. A few years back I was in a car accident and totalled my 02 Suburban, I fought and fought with my insurance company to total out the truck. I eventually got my way, and bought a new 05 3/4 ton Suburban with the money from my insurance and a little financing. Needless to say within a day of purchasing the new truck I got rear ended and the dealership had to replace the frame on my truck. My brand new $55,000.00 truck never ran right after that. I guess the morale of the story is even though you think you might be getting what you want, your probably not. I know it didn't work out to well for me.

 

My name’s Dave and if you look really close you'll see the smiley face guy at the top of my previous post.

I understand your situation and you have my sympathy, I would not be pleased if my trucks had a noise either but I certainly think from what you have described that GM (and your dealer) is trying hard to take care of you.

FYI, I can assure that no matter what you were told or who told it to you, there will be no work done to your Tahoe at the Arlington Assembly plant.

 

Early Saturday Morning September 09, 2006
Dave, all I have to go by is what the Service Manager told us in our meeting. He was instructed by GM to present these options to us and returning the vehicle to the Arlington Plant for a complete engine replacement was one of them. Who knows, but it's a non issue to us now. We were told today (Friday) GM is working on the buy-back and it should take about three weeks for the paperwork to be completed.

As for the smiley face, I'm not sure what it's supposed to represent.

As for the service that I'm getting, I have nothing but praise for all the people at the Dealership that have been trying to help us resolve our issues. They have remained very professional through out this process. GM is another story. I don't think they would have been as cooperative if I didn't own a 07' Tahoe. After all, this is one of GM's cash cows along with the Silverado. Besides our journey has just begun with GM. Only time will tell how they respond. So far so good. I'm not sure what happen in Jasonw75's case but we certainly plan to be in a new vehicle in less then six months.

Dave it would be interesting to know your affiliation with GM. You seem to have all the answers on this forum. You must have connections. Anyway, thanks for your 2-cents in this matter. Maybe I can write something good about our next Tahoe.

More to come...

 

If your like most of the rest of us, you have a freckle faced kid in the house (on occasion) who can type a 90-word-per-minute text message on their cell phone, ask them what the smiley faced guy means.

 

Thursday September 28, 2006
I just wanted to give a little update on our 07' Tahoe adventure. We have placed an order with our Dealership for our second new 07' 3LT Flex-Fuel Tahoe. GM recieved the paperwork last week from our Dealership and we have been waiting for them to send us a build date. My wife continues to drive the loaner 07' Yukon XL until the Dealership completes the engine swap in Tahoe #1. At that time the Dealership will return Tahoe #1 to us and we will drive it until Tahoe #2 is delivered.

We noticed that GM has changed their pricing on their web-site since we ordered Tahoe #1 back in July. GM is now charging $800.00 for the Flex-Fuel engine and before there was zero cost difference. They used to charge extra for the 20" wheel option but not now it's a zero cost option. I'm not sure why GM is playing a shell game with their pricing but they have agreed to replace Tahoe #1 with Tahoe #2 for the same money. The only exception is we will get the 20" polished wheels this time instead of the 17" standard wheels.

The only cost that we will incur is for the mileage accumulated before the very first work order was opened. GM will send the Dealership the price per mile so they can determine the cost to us. We have no problem with that, it's only fair. Due to the fact our vehicle had so few miles on it our Dealer thinks GM might even wave that cost.

One last thing, the 07' Yukon XL my Wife is driving has performed flawless. She has logged about 1500 miles now and it' getting over 15 MPG in town (mostly freeway driving). It's very quiet, smooth handling and a pleasure to drive.

That's about it for now, but I will keep y'all posted.

 

Just to try to put some logic to what Chevrolet is doing price wise:
The reason for the $800 charge on the Flex Fuel 5.3L is that this motor is rated at 1 MPG worse (21) HWY then the standard 5.3L which gets 22.
GM wants to force the dealers to order more of the regular 5.3L engines to help improve the CAFÉ (Corporate Average Fuel Economy), the 4X4 models are rated the same regardless of motors.


On a 3LT package the 20" polished wheels are a $1,795 (MSRP) option but are standard on the LTZ package.
There was a problem a few weeks back with the supplier of the 20" wheels, they made about 20,000 wheels that were rejected by Chevrolet because the polished finish was not shiny enough, so the manufacturer made a deal to paint the wheels silver and GM would buy them for a reduced price and offer them as a lower priced option (RCP), Chevy is expected to price the painted wheels at $500-$600 when they become available in October.


Better luck on your new Tahoe when it arrives.

Dave

 

Dave
Chevrolet seems to change their prices as often as I change my shirt. After reading your reply I went to the Chevy web-site to check and you're right, now GM is charging $1795.00 for the 20" polished wheels. It hasn't been over a week since I checked the site and there was no cost difference at that time. They also listed the painted wheels at no additional cost as a third option. I noticed tonight while checking they didn't list the painted wheels at all. I guess my point is the consumer better do their homework and monitor the web-site for the best deals to come along before ordering their new vehicle.

As for our new Tahoe, I understand the Arlington Plant has cut back their working hours and this will delay the delivery time for our vehicle. I really don't mind as long as they get it right this time around.

 

The Chevrolet website isn't built or hosted by GM it is outsourced, the information on it takes days (or longer) to get updated when a change occurs.
This site is not intended to be a viable source of technical data or up to the minute details it's intended to assist the average consumer with general information.

I wouldn't expect to have to wait long for your order, the sold orders are not being held up right now, if you have an order number I can get you the details.
The only thing slowing down the plant right now is that they are ramping up a(s we speak) for the Z71, they have rolled off about a dozen of the units and are just making some final QAR adjustments and then they'll start full scale production on the Z71's.