First traverse

Drove my new traverse out of town for the first time since buying it 48 hours ago. Got in the car to go home and could not turn the key. Steering wheel wouldnt turn. Called the salesman at the dealership he said to jerk the wheel a few times and see if it would let the key turn. It did. But Im still pissed. Never ever had a GM or Chevrolet problem like this. If its going to be an on going problem then weve got a problem to correct ASAP.

oldchevy

Don't blame Chevy. All cars with the steering wheel lock do this. If you turn it off with the wheels in a turned position and the steering wheel turning back to center this will happen.

Chevrolet Customer Service

<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> First traverse,

I’m sorry you experienced this issue with your vehicle. Has this issue occurred again?

Louis
GM Customer Service

martyc382

2010 Traverse in shop for a week for injector stuck open and dump gas in engine. GM can not give the dealer an answer as to when replcement injectors will be available My Service request 71-1149976505. Seems GM not reliable in getting a timely answer. If this is the best service GM can offer last GM buying.

Chevrolet Customer Service

<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> martyc382,

I’m sorry you are experiencing this issue with your vehicle. Thank you for providing your case number. I have reviewed your case; your case was escalated to a District Specialist.

I have added this interaction to your case file. I have also notified your District Specialist that you have reached out via the forum.

I encourage you to continue working with the District Specialist, as they are now in the best position to assist you further with your case. They are scheduled to contact you directly soon.

Louis
GM Customer Service

martyc382

Well finally got word, got one injector and still need one more. told have to wait on manufacture and from rep, " They also told me the other one was you know it's in the process of being manufactured again being shipped. However, they don't have any TA on it last and for I guess said within the next week or so." Why is the buck passed down hill were the local rep has not much to do with manufacture? Twenty years ago I work as a Caterpillar truck engine parts and service rep for some 55 dealers. If I had a problem with parts I had an answer for the customer in HOURS not DAYS like GM. Also part was next day air for the customer. All had to make a couple calls and once even took a call to the VP of Caterpillar world wide parts distribution! But aways got the parts in a timely manner. Caterpillar even makes the commitment that if need to will ship from the assembly line, even if it has to shut the line down to take care of the customer.
Now far cry from GM's commitment. What assureance do I have with the other 4 injectors now? Thank God it did not fail on our vacation....

martyc382

Also car has been now in the shop 20 days so far for repairs, first time 10 days for service air bags then week later for injectors.

martyc382

Mysterisly second injector appeared and told maybe car will be ready Thursday! Two weeks! Will have to see how this injector problem plays out.

RedZilla

@First Traverse: I had a Mazda MX6 (same as a Ford Probe pretty much) I used to drive do that to me a couple of times. The front wheels on mine were turned slightly uphill and in a bit of a bind against the locked steering wheel. Not really anything to worry about unless it happens all the time and on level ground.