2012 Captiva electrical issues
CF Beginner
Joined: Aug 2014
Posts: 20
Likes: 5
Interesting we just found this. The wife took delivery of a 2012 v6 Captiva this past weekend. Day 1 the radio started turning on and off. Engine error code show low voltage. The place were we purchased the car has great customer service and is taking it straight to the dealer for diagnosis and hopefully for repair.
Any updates here as my wife just loves this car?
Any updates here as my wife just loves this car?
What I don't understand is why the dealer, who acknowledged that there is a known issue and a simple fix, wouldn't just replace the cables under warranty? I need to know my wife and child are safe when out on the road. Not feeling it here.
The car is still under a 5 day no questions asked return policy. The wife insists we will return the car if it happens again within this time.
Fyi...we are a Chevy family. I am currently driving a Tahoe with 330k miles. We are not just armchair internet critics. We believe in this brand.
Last edited by shuvl; Aug 30, 2014 at 2:51 PM.
CF Beginner
Joined: Aug 2014
Posts: 20
Likes: 5
Chevy dealer looked at my wife's car yesterday. They were aware of the cable problem. They claimed they could not find an issue. Checked battery cables and updated the "software"? When the issue first occurred the 3rd party dealer found a low battery and did a recharge. The dealer verified the battery was still ok.
What I don't understand is why the dealer, who acknowledged that there is a known issue and a simple fix, wouldn't just replace the cables under warranty? I need to know my wife and child are safe when out on the road. Not feeling it here.
The car is still under a 5 day no questions asked return policy. The wife insists we will return the car if it happens again within this time.
Fyi...we are a Chevy family. I am currently driving a Tahoe with 330k miles. We are not just armchair internet critics. We believe in this brand.
What I don't understand is why the dealer, who acknowledged that there is a known issue and a simple fix, wouldn't just replace the cables under warranty? I need to know my wife and child are safe when out on the road. Not feeling it here.
The car is still under a 5 day no questions asked return policy. The wife insists we will return the car if it happens again within this time.
Fyi...we are a Chevy family. I am currently driving a Tahoe with 330k miles. We are not just armchair internet critics. We believe in this brand.
Connected with a 30+ year Chevy mechanic. He is telling me he sees this problem often. His money is on the electronics box that the power cable is connected to under the dash. Says he's replaced tons of them. Evidently this box is the power distribution point for the vehicle. Since the car is still under the factory warranty, he did suggest we take all of the info we have gathered and go to a different dealer...one that he has been working with for 20+ years now.
More to come...
CF Beginner
Joined: Oct 2014
Posts: 2
Likes: 1
I just took my Captiva in for the same problems mentioned below. Now I have a bill of $538.00 for repairs. Why are there so many people with the same problems and I'm sure with the same repair bills? Why hasn't there been a recall? Is there anything you all can do to help. I'm a single mom, just got diagnosed with Breast Cancer and have a $500 repair bill.
CF Beginner
Joined: Aug 2014
Posts: 5
Likes: 2
2 months later
So 2 months ago we took the Captiva to our local Chevy dealer they discovered that even with the battery cable clamps tightened all the way they could spin the clamp all the way around the battery post. They said that they could replace the cable for over 500 or they could cut the clamps off and solder on aftermarket clamps for around 130 with all the diagnostic work. We had them do this and for 2 months we have had no problems. But we received no response from Chevrolet as far as sharing the cost. Also found that there are several Chevy trucks from around that time doing the same thing. Sad Chevy won't make it right.
I am glad I found this post. We have had our Captiva for about 4 months now and have loved it so far. However, we have noticed a hesitation when driving for a while and they checked the transmission and they told us there was no problem. We thought it was just the difference between the old car we traded and this one. However recently the radio started cutting out here and there. Then today as my wife picked up the kids from school she said the radio was turning off and the service parking break light came on. I guess we will be taking the car in to have it looked at. Going to stink to have to pay several hundred dollars on a car that just turned 40000 miles.
CF Beginner
Joined: Nov 2014
Posts: 4
Likes: 2
Replaced 3 starters in 9 months
My car is about 2 years old (in august) and I'm the only owner.
About eight moths ago my car didn't start after I refuelled it. After the towing car arrived he managed to start it and I drove straight to the workshop, were analyzed the problem and had the solution that they had to replace the starter.
About 3.5 months ago I was on vacation with my family, after a whole day at the beach my car wouldn't start again. This time the towing truck had to tow the car away to he nearest Chevrolet workshop and they replaced the start engine (took 5 weeks to do this).
Two days ago when I thought I'd drive to work, my car didn't start again, so they have to tow the truck to the workshop.
About one hour ago I talked to the technician at the workshop and guess what? He said that the starter had to be replaced. I did argue with him about the previous problems and told him the whole story. But he should just replace the starter and everything should work...
I think this is ridiculous, because there are only three options. There is an electrical problem causing this, the service technicians can't handle their task and basically don't know what they are doing or you make the worst starters in history,
If this a known issue, please advise your service workshop around the world how to fix this.
So dear Chevrolet what should I do? change starter every time I change the oil?
Soon the winter is here and I wouldn't dare turn of the engine while refuelling.
About eight moths ago my car didn't start after I refuelled it. After the towing car arrived he managed to start it and I drove straight to the workshop, were analyzed the problem and had the solution that they had to replace the starter.
About 3.5 months ago I was on vacation with my family, after a whole day at the beach my car wouldn't start again. This time the towing truck had to tow the car away to he nearest Chevrolet workshop and they replaced the start engine (took 5 weeks to do this).
Two days ago when I thought I'd drive to work, my car didn't start again, so they have to tow the truck to the workshop.
About one hour ago I talked to the technician at the workshop and guess what? He said that the starter had to be replaced. I did argue with him about the previous problems and told him the whole story. But he should just replace the starter and everything should work...
I think this is ridiculous, because there are only three options. There is an electrical problem causing this, the service technicians can't handle their task and basically don't know what they are doing or you make the worst starters in history,
If this a known issue, please advise your service workshop around the world how to fix this.
So dear Chevrolet what should I do? change starter every time I change the oil?
Soon the winter is here and I wouldn't dare turn of the engine while refuelling.
Last edited by Sverige; Nov 7, 2014 at 7:13 AM.
CF Beginner
Joined: Nov 2014
Posts: 4
Likes: 2
My car is about 2 years old (in august) and I'm the only owner.
About eight moths ago my car didn't start after I refuelled it. After the towing car arrived he managed to start it and I drove straight to the workshop, were analyzed the problem and had the solution that they had to replace the starter.
About 3.5 months ago I was on vacation with my family, after a whole day at the beach my car wouldn't start again. This time the towing truck had to tow the car away to he nearest Chevrolet workshop and they replaced the start engine (took 5 weeks to do this).
Two days ago when I thought I'd drive to work, my car didn't start again, so they have to tow the truck to the workshop.
About one hour ago I talked to the technician at the workshop and guess what? He said that the starter had to be replaced. I did argue with him about the previous problems and told him the whole story. But he should just change the starter...
I think this is ridiculous, because there are only three options. There is an electrical problem causing this, the service technicians can't handle their task and basically don't know what they are doing or you make the worst starters in history,
If this a known issue, please advise your service workshop around the world how to fix this.
So dear Chevrolet what should I do? change starter every time I change the oil?
Soon the winter is here and I wouldn't dare turn of the engine while refuelling.
About eight moths ago my car didn't start after I refuelled it. After the towing car arrived he managed to start it and I drove straight to the workshop, were analyzed the problem and had the solution that they had to replace the starter.
About 3.5 months ago I was on vacation with my family, after a whole day at the beach my car wouldn't start again. This time the towing truck had to tow the car away to he nearest Chevrolet workshop and they replaced the start engine (took 5 weeks to do this).
Two days ago when I thought I'd drive to work, my car didn't start again, so they have to tow the truck to the workshop.
About one hour ago I talked to the technician at the workshop and guess what? He said that the starter had to be replaced. I did argue with him about the previous problems and told him the whole story. But he should just change the starter...
I think this is ridiculous, because there are only three options. There is an electrical problem causing this, the service technicians can't handle their task and basically don't know what they are doing or you make the worst starters in history,
If this a known issue, please advise your service workshop around the world how to fix this.
So dear Chevrolet what should I do? change starter every time I change the oil?
Soon the winter is here and I wouldn't dare turn of the engine while refuelling.
All the workshops I used are authorized certified Chevrolet service workshops.
Official GM Rep
Joined: Mar 2010
Posts: 4,163
Likes: 27
From: Global Headquarters in Detroit, MI
I'm so sorry that this has been your experience with your vehicle! Please private message us so we can obtain some additional information. Please be sure to include your full contact information, VIN, mileage, and involved dealership.
Sincerely,
Jonathan A.
Chevrolet Customer Care
Sincerely,
Jonathan A.
Chevrolet Customer Care
My car is about 2 years old (in august) and I'm the only owner.
About eight moths ago my car didn't start after I refuelled it. After the towing car arrived he managed to start it and I drove straight to the workshop, were analyzed the problem and had the solution that they had to replace the starter.
About 3.5 months ago I was on vacation with my family, after a whole day at the beach my car wouldn't start again. This time the towing truck had to tow the car away to he nearest Chevrolet workshop and they replaced the start engine (took 5 weeks to do this).
Two days ago when I thought I'd drive to work, my car didn't start again, so they have to tow the truck to the workshop.
About one hour ago I talked to the technician at the workshop and guess what? He said that the starter had to be replaced. I did argue with him about the previous problems and told him the whole story. But he should just replace the starter and everything should work...
I think this is ridiculous, because there are only three options. There is an electrical problem causing this, the service technicians can't handle their task and basically don't know what they are doing or you make the worst starters in history,
If this a known issue, please advise your service workshop around the world how to fix this.
So dear Chevrolet what should I do? change starter every time I change the oil?
Soon the winter is here and I wouldn't dare turn of the engine while refuelling.
About eight moths ago my car didn't start after I refuelled it. After the towing car arrived he managed to start it and I drove straight to the workshop, were analyzed the problem and had the solution that they had to replace the starter.
About 3.5 months ago I was on vacation with my family, after a whole day at the beach my car wouldn't start again. This time the towing truck had to tow the car away to he nearest Chevrolet workshop and they replaced the start engine (took 5 weeks to do this).
Two days ago when I thought I'd drive to work, my car didn't start again, so they have to tow the truck to the workshop.
About one hour ago I talked to the technician at the workshop and guess what? He said that the starter had to be replaced. I did argue with him about the previous problems and told him the whole story. But he should just replace the starter and everything should work...
I think this is ridiculous, because there are only three options. There is an electrical problem causing this, the service technicians can't handle their task and basically don't know what they are doing or you make the worst starters in history,
If this a known issue, please advise your service workshop around the world how to fix this.
So dear Chevrolet what should I do? change starter every time I change the oil?
Soon the winter is here and I wouldn't dare turn of the engine while refuelling.
CF Beginner
Joined: Nov 2014
Posts: 4
Likes: 2
PM is sent
I'm so sorry that this has been your experience with your vehicle! Please private message us so we can obtain some additional information. Please be sure to include your full contact information, VIN, mileage, and involved dealership.
Sincerely,
Jonathan A.
Chevrolet Customer Care
Sincerely,
Jonathan A.
Chevrolet Customer Care
You've got all requested info on PM today.
I'm looking forward to a solution to my problem!
Official GM Rep
Joined: Mar 2010
Posts: 4,163
Likes: 27
From: Global Headquarters in Detroit, MI
CF Beginner
Joined: Oct 2014
Posts: 2
Likes: 1
I just took my Captiva in for the same problems mentioned below. Now I have a bill of $538.00 for repairs. Why are there so many people with the same problems and I'm sure with the same repair bills? Why hasn't there been a recall? Is there anything you all can do to help. I'm a single mom, just got diagnosed with Breast Cancer and have a $500 repair bill.
