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Again Transmission problem

Old May 8, 2015 | 9:01 AM
  #11  
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Originally Posted by budyr9@gmail.com
i bought my cruze bran new in 2011 . a week after buying it my family got stranded because the transmission would not allow the car to move . so the dealer said we will reflash. so on we gothe tranny never shifted properly i had to continously have it RE FLASHED" . THEN THE CRUZE overheated the dealer replaces thermostat couple months later it overheated again at this point i was worried that the car may have internal damage but was tolled by the dealer and gm that there was no damage to motor or tranny. how do they know they didnt even look inside of it obviously.... i say tranny becuase i believe it gets cooled like the engine does. on top of this i send my car to the dealer because after they replaced the thermostat they put wrong fluids in the coolant resovoir .the container had obviously burned up on the inside as it was turning brown becuase the fluid was not coolant and not cooling motor or tranny correctly . so back to the dealer i go they confirm yes the coolant is containminated but would not admit they put wrong fluid in. so if i was concerned about internal damage before you can imagine how i feel now!! so they put the correct fluid in and off i go . but now the car is not running right it is skipping and misfiring and tranny is banging in gears especially when stopping at a stop sing it would bang hard in to first gear and slip in first and second gears .and to top all of this off i bring it in for a oil change and the dealer did not do it properly and the oil leaked out i noticed it when there was a giant pool of oil in my drive way all the way down the road .you could follow the trail of oil right back to the dealer, after this the car just never ran correctly even worse than it did from the begining the tranny constantly slipping and motor always ran hot . i complained to both GM and the dealership and was tolled there are no lights on nothing we can do. and now the biggy i just passed my 100,000 mile warranty and guess what the tranny blew going down the road at thirty miles per hour . and i blame the quality of the car and all the bad service , the caroverheated twice and wrong fluids put in and the oil leak and not just drips but quarts . so why should i be responsible for the tranny its obvious from my history of complaints and mis haps by the dealer that the transmission was damaged long before yesterday . if you want to read my thread on this it is under the username PISSEDOFFATGM" if you are a GM REP and you read this can you please respond to budyr8@gmail.com . i feel that i have been let down by the service history and GM and now i am the one paying for other peoples mistakes. thanks for listening
Hello Budyr8,

We understand your frustrations with your Cruze, and we apologize for the unexpected concerns. We are happy to see that you are bringing these concerns to your preferred dealership as they are in the best position to provide the appropriate resolution. But if you need any additional assistance, please send us a private message with your information. We are always happy to reach out to the dealership and assist.

Patsy G
Chevrolet Customer Care
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