I have a 2011 white 2500hd , bought in feb 2012 brand new . In dec took it in for what they said was rail dust. They did clay bar ,truck looked brand new , 3 months later rust was back worse .took it in truck looked brand new .9 days later rust is back .i am sick of hearing rail dust .they tell me to bring it in again and we will clay bar it again . I am ready to flip out on these $&@/?

 

<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> Jcall999,

I am sorry you are experiencing this issue with your vehicle. Please keep us posted of the results of your upcoming dealer visit.

If you have additional questions or concerns, please feel free to contact me privately.

Louis
GM Customer Service

 

I really appreciate that , i had to call dealer today ,service manager never called me back .talked to service department and the guy was telling me rail dust again and i basically told him that I am done hearing that, then he started laughing at me . I lost it , then finally I was able to talk to the first nice person at this dealer . He set up a appointment for Monday and they will take pics and submit them to gm and hopefully gm will recognize that there is a problem. It will take up to a week or two to find out . Will repost after I hear