"Service Theft Deterrent System" Vehicle won't start - new battery
June 2nd, 2015, 2:37 PM
#11
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Thank goodness I found this site and can see the frustrations here. I went to a concert last Thursday (5/28/15) and after it was finished, came out to start mt car. Nope, no start. Theft Deterrent Error was on the dash. I didn't know what it meant. A lovely taxi driver came and jump started it. I now know it was a coincidence that it started as the error message has nothing to do with the battery. Now I have Stablitrak messages, Power Steering messages. I went running this morning. Car wouldn't start. After getting out and getting a few times, it started. Same as when I went to go to work a few hours later. This is so frustrating. My car is out of warranty. The dealer says they can't do anything as they have to see the error. I don't earn a lot of money and this car was a stretch for me. I have no idea what to do.
Last edited by nichollies; June 2nd, 2015 at 3:12 PM.
June 15th, 2015, 7:41 PM
#12
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Same problem
I just started having the same problem with my 2011 Chevy Cruz. Not sure what to do. Really don't want to have to get another car. All these recalls are getting ridiculous.
Hello derrickjaxn,
I certainly understand how frustrating out of pocket expenses can be and I'd like to apologize for the trouble you're experiencing with your 2012 Cruze. We'd like to look more into this and work with your dealership toward a possible resolution. Feel free to send your VIN, mileage, contact information, and preferred dealership in a private message.
We are looking forward to your message.
Jasmine F
Chevrolet Customer Care
I certainly understand how frustrating out of pocket expenses can be and I'd like to apologize for the trouble you're experiencing with your 2012 Cruze. We'd like to look more into this and work with your dealership toward a possible resolution. Feel free to send your VIN, mileage, contact information, and preferred dealership in a private message.
We are looking forward to your message.
Jasmine F
Chevrolet Customer Care
June 16th, 2015, 8:38 AM
#13
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We completely understand how frustrating this may seem, and we would be more than happy to look into this more for you. Feel free to send us a private message along with your VIN, current mileage, contact information and preferred dealership. We would be happy to assist the best way possible.
Patsy G
Chevrolet Customer Care
August 27th, 2015, 12:45 PM
#14
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I have a 2013 Chevy Cruze that is doing the same thing. I followed your recommendation, disconnected positive and negative terminals from the battery, held them together for little over a minute and it worked. However, if aren't planning to drive immediately to the dealer, then you wind up repeating the same procedure whenever you need to restart your car....this sucks! Chevrolet needs to fix this problem! Something is defective with this theft system!
September 14th, 2015, 11:56 AM
#15
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Hello, i have a 2013 chevy cruze, my car wouldnt start my car this morning, i have the security deterrant message, the battery is currently charging if this does not work, what are my options, my warranty is already up and I cant be without my car..
September 21st, 2015, 7:01 PM
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September 22nd, 2015, 1:19 PM
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Check key fob
Just had this problem and found it to be key fob. The fob worked the door locks and trunk just fine but car would not start. I took apart fob and found currosion on and around battery I cleaned it up reinstalled same battery (I was stranded) and it started up just fine hope this helps
September 22nd, 2015, 1:23 PM
#18
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Check key fob
I have a 2013 Chevy Cruze that is doing the same thing. I followed your recommendation, disconnected positive and negative terminals from the battery, held them together for little over a minute and it worked. However, if aren't planning to drive immediately to the dealer, then you wind up repeating the same procedure whenever you need to restart your car....this sucks! Chevrolet needs to fix this problem! Something is defective with this theft system!
October 27th, 2015, 12:03 PM
#19
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Had the same issue with my 2012 Cruze. I was able to fix the issue just by tightening the negative battery cable connector. 5 minutes with a 10mm socket. No more issue. Give it a try, make sure and don't touch any metal with the wrench when tighting.
I was amazed that I could turn the nut almost a full turn.
I was amazed that I could turn the nut almost a full turn.
November 15th, 2015, 12:18 AM
#20
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I'm having the same problem with my 2012 Cruze and It started Sunday night so all dealers are closed and having to be to work Monday morning before any dealerships are open hopefully I don't have to come out of pocket for any random parts. Between the recalls and the inconvenient services with this car is starting to become too much.Chevy really needs to do better with the product of these cars
Last edited by Jaeluv4; November 15th, 2015 at 12:25 AM.