I really need an honest mechanic's opionion. The problem began when I had my hazard switch replaced due to the flasher unit failing, causing turn signal & hazard lights to stay on solid. This was replaced fine, but the dash trim was not properly reinstalled in between my radio and dual climate control. I returned to the dealership to have this redone probably and the server department MANAGER proceeded to hit my trim and try to get it to pop in to place when it was obvious the dash needed to be removed and just reseated correctly (As a service guy did after the dept manager was finished beating the crap out of it for no reason) Now, I have LED lights failing in both my radio and climate control devices. Note that NONE of the lights were out prior to the service dept manager beating on my trime. Now, GM and the dealer tells me there is no way they caused the lights to start going out and I think they are full of sh** since the lights are failing right around the trim that he hit. I believe there is a possibility that they did in deed break the LED's off. Now they want to charge me over 200 bucks to have both items replaced... My question is, is it possible that the dealership was the cause of the LED's to start going out??? I work on computers and I know you can break an LED off, it's only saudered on...Help!!!!!

 

I can replace it. Id check your Backup lamps fuse

 

I'd suggest that you contact another dealership or a solid trusted repair shop and have them examine your problems. Then, and only after you are satisfied, take the evidence they will provide and go back and have the first dealership repair what they screwed-up.
If the first idea fails and as an alternate solution, proceed as follows: Grab said service manager firmly by the throat with your left hand and using the heel of your right hand, hit his forehead with the heel of said right hand with the same force and approximate number of times he pounded your dash. You'll probably end up either having your *** kicked, in the pokey or both, but you will feel refreshed and vindicated (and he will have a headache). I wouldn't advise frequenting that particular establishment again either. Hope this helps.
The BBB is a good resource too.

OK, don't resort to the heel of the hand to the forehead although personally I've been tempted to do just that. Persuasive discussion is usually best in these cases along with subtle hints and threats.

 

LOL @ Gwampa

The were probably were not broken off. They may have caused some circuitry to short or open.