Jul 22, 2015, 12:18 PM
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VERY dangerous reduced engine power issue!!
CF Beginner
Joined: Jan 2015
Posts: 5
Likes: 0
How do I private message Chevy customer service? I was informed today that my throttle body needs to be replaced at the cost of $648 in order to fix the 2011 cruze engine reduced power problems. I would like to see if Chevy will pick up the cost of this repair since this seems to be a problem wit this model.
CF Beginner
Joined: Jan 2015
Posts: 3
Likes: 0
I have a 2010 Suburban and I have been having the same trouble with "Reduced Engine Power", "Stabiltrak Off" and "Traction Contol Off" messages. The first instance was about 2 weeks ago but now the frequency has increased to 4 times over the past 4 days. This is very dangerous as I too was in traffic and had to quickly get to the side of the road. I took it to a mechanic that hooked it up to a diagnostic machine which gave the codes P2119 and P2135. I called the dealership where I purchaed the vehicle and I too was told that this is not covered on the warranty. After reading all of the posts I am wary of spending $500 to replace the Throttle Body and the Throttle Position Sensor as it appears to not have resolved the issue for other posters. It appears that this is a very common problem and a dangerous one that could lead to potianlly fatal accidents. It's very frustating not to be able to trust the vehicle that you are driving! GM please help your customers!
Official GM Rep
Joined: Mar 2010
Posts: 4,163
Likes: 27
From: Global Headquarters in Detroit, MI
Hey David,
In order to private message us you will need to click on our user name ans select the send a private message section. If you're having trouble doing this feel free to send us an email to socialmedia@gm.com. We're so sorry to hear of the difficulties that you've been experiencing with your throttle body. We look forward to helping with this matter!
Kristen A.
Chevrolet Customer Care
In order to private message us you will need to click on our user name ans select the send a private message section. If you're having trouble doing this feel free to send us an email to socialmedia@gm.com. We're so sorry to hear of the difficulties that you've been experiencing with your throttle body. We look forward to helping with this matter!
Kristen A.
Chevrolet Customer Care
Last edited by Chevrolet Customer Service; Jan 14, 2015 at 10:28 AM.
CF Beginner
Joined: Jan 2015
Posts: 3
Likes: 0
Reduced engine power issue
Took my car to the dealer and they fixed it and it was covered under warranty. YAY. They found internal fault in throttle position sensor. They replaced throttle body asby. Milford CT Chevrolet is my dealership and I am happy with the job they did. YAY Milford Chevrolet. 
CF Beginner
Joined: Jan 2015
Posts: 2
Likes: 0
greenfield3
greenfield3
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Chevrolet 1,445 Chevrolet Malibu 70 Repairs & Maintenance 4,557 Engine 937 2011 8
This has happened to me 4 times in the past two weeks, and I am honestly lucky to be alive. I have a 2011 Chevy Malibu with 58,000 miles on it. My husband and I just moved from Dallas to Atlanta, so I have had to make several trips back and forth to handle things with our home in Dallas. The first time this happened, I was about 70 miles outside of Atlanta going 70 MPH on the highway surrounded by 18 wheelers. Suddenly my traction light and service engine light came on and the reduced power notification came on, the car slowed to about 10 miles an hour very suddenly and the car was shaking violently. The 18 wheeler behind me could not stop fast enough and the only reason I was not hit was because I was able to veer onto the shoulder. Terrified, I sat on the side of the road for several minutes after turning the car off. I started it again and it began driving normally, but the service engine light stayed on. Since I was pretty much in the middle of nowhere and it was extremely dark, I got back on the road again to get home. I made it to Atlanta, but the same thing happened again when I was entering the city on the loop. I basically coasted home. We took it to Goodyear the next day because that was the closest place. They told us it was the gas pedal sensor and charged us $265 to replace it. The car seemed to work normally until a week later I was back in Texas when the exact same thing occurred when I was going 60 MPH on the highway. Luckily, I was close enough to yet another Goodyear to coast in. They told me there was a frayed wire on the throttle body pigtail and they replaced that for $113.40. Again, the car seemed to work normally for a few days until I was again on the highway, this time in Jackson, MS and the same situation happened again. I was able to coast into a Chevy dealership this time. Here they told me that the problem was the Engine Control Module and they replaced it free of charge saying it was under warranty. Since I spent all day there, I was now faced with driving to Atlanta in the dark, not trusting that this would not happen again. Thank God I stopped in Birmingham and got a hotel room, because the whole thing happened yet again. I got it towed to a Chevy dealership the next morning, and because it was now Christmas Eve, no one would even look at it since they all wanted to go home at noon. So that I would not have to spend Christmas alone in a hotel room, I rented a car to get to Atlanta. It is now the day after Christmas, and the Chevy dealership just called to tell me it is an internal failure of the throttle body, and it will cost $550 to fix it. So, I am faced with driving 3 hours back to Birmingham, paying all that money, only to risk my life driving it 3 hours back to Atlanta, hoping this won't happen again. Oh, and if you are wondering why I didn't trade it in somewhere in this whole process, it is because I currently owe more than the trade in value. Sorry for the long post, but I feel helpless and hopeless at the moment, not to mention I am broke now. I hope I make it back to Atlanta in one piece. Thanks, Chevy, and Merry Christmas!
greenfield3
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Chevrolet 1,445 Chevrolet Malibu 70 Repairs & Maintenance 4,557 Engine 937 2011 8
This has happened to me 4 times in the past two weeks, and I am honestly lucky to be alive. I have a 2011 Chevy Malibu with 58,000 miles on it. My husband and I just moved from Dallas to Atlanta, so I have had to make several trips back and forth to handle things with our home in Dallas. The first time this happened, I was about 70 miles outside of Atlanta going 70 MPH on the highway surrounded by 18 wheelers. Suddenly my traction light and service engine light came on and the reduced power notification came on, the car slowed to about 10 miles an hour very suddenly and the car was shaking violently. The 18 wheeler behind me could not stop fast enough and the only reason I was not hit was because I was able to veer onto the shoulder. Terrified, I sat on the side of the road for several minutes after turning the car off. I started it again and it began driving normally, but the service engine light stayed on. Since I was pretty much in the middle of nowhere and it was extremely dark, I got back on the road again to get home. I made it to Atlanta, but the same thing happened again when I was entering the city on the loop. I basically coasted home. We took it to Goodyear the next day because that was the closest place. They told us it was the gas pedal sensor and charged us $265 to replace it. The car seemed to work normally until a week later I was back in Texas when the exact same thing occurred when I was going 60 MPH on the highway. Luckily, I was close enough to yet another Goodyear to coast in. They told me there was a frayed wire on the throttle body pigtail and they replaced that for $113.40. Again, the car seemed to work normally for a few days until I was again on the highway, this time in Jackson, MS and the same situation happened again. I was able to coast into a Chevy dealership this time. Here they told me that the problem was the Engine Control Module and they replaced it free of charge saying it was under warranty. Since I spent all day there, I was now faced with driving to Atlanta in the dark, not trusting that this would not happen again. Thank God I stopped in Birmingham and got a hotel room, because the whole thing happened yet again. I got it towed to a Chevy dealership the next morning, and because it was now Christmas Eve, no one would even look at it since they all wanted to go home at noon. So that I would not have to spend Christmas alone in a hotel room, I rented a car to get to Atlanta. It is now the day after Christmas, and the Chevy dealership just called to tell me it is an internal failure of the throttle body, and it will cost $550 to fix it. So, I am faced with driving 3 hours back to Birmingham, paying all that money, only to risk my life driving it 3 hours back to Atlanta, hoping this won't happen again. Oh, and if you are wondering why I didn't trade it in somewhere in this whole process, it is because I currently owe more than the trade in value. Sorry for the long post, but I feel helpless and hopeless at the moment, not to mention I am broke now. I hope I make it back to Atlanta in one piece. Thanks, Chevy, and Merry Christmas!
CF Beginner
Joined: Jan 2015
Posts: 5
Likes: 0
Well I sent chevy a private message about my $600 plus throttle body repair and they have not replied. I have filed a complaint with NHTSA which everyone should do who is having this problem. My goal is to trade in my 2011 Cruze tomorrow because my daughter's life is in jeopardy as long as she is driving this car. Why does Chevy not care? Are the bean counters weighing how much it will cost the for repairs when compared to the lawsuits which will occur when someone dies? Truly unethical!!
CF Beginner
Joined: Jan 2015
Posts: 1
Likes: 0
Impala
I have an Impala doing the same thing. It is a 2006 but this has been going on over a year. I am petrified to drive it anywhere. My daughter has a 2012 Cruze and drives a lot. I hope she does not experience this problem. I cannot afford $700 to fix something that may not be a problem. I also have power steering fluid pouring out of this stupid car. I was told there was a recall on the power steering but when I called I was told there was not a recall only the ignition is in recall. I did get a letter for that and need to make appointment, but that is the only recall letter I have ever have gotten. I have instructed my family if I die in this car to hire a Lawyer. I wish I could afford to trade this piece of crap in. I will go back to my Nissans. Had a Maxima with over 200,000 miles on it never used oil, never was in the shop beyond basic maintenance. Would still be driving it had a telephone pole not jumped in front of my husband while he driving it. I will NEVER, and I mean NEVER buy another GM car nor will any of my family members after all the issues we have experienced with them. 
CF Beginner
Joined: Jan 2015
Posts: 4
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Update: I did file a complaint with the national highway safety and send a message to the customer care ! I did take in on Tuesday and off course : the throttle body which cost $500. Yesterday and today no issue but not holding my breathe ! I will continue to email the CEO and anyone else who will listen
CF Beginner
Joined: Jan 2015
Posts: 2
Likes: 0
I have an Impala doing the same thing. It is a 2006 but this has been going on over a year. I am petrified to drive it anywhere. My daughter has a 2012 Cruze and drives a lot. I hope she does not experience this problem. I cannot afford $700 to fix something that may not be a problem. I also have power steering fluid pouring out of this stupid car. I was told there was a recall on the power steering but when I called I was told there was not a recall only the ignition is in recall. I did get a letter for that and need to make appointment, but that is the only recall letter I have ever have gotten. I have instructed my family if I die in this car to hire a Lawyer. I wish I could afford to trade this piece of crap in. I will go back to my Nissans. Had a Maxima with over 200,000 miles on it never used oil, never was in the shop beyond basic maintenance. Would still be driving it had a telephone pole not jumped in front of my husband while he driving it. I will NEVER, and I mean NEVER buy another GM car nor will any of my family members after all the issues we have experienced with them.