USB Port issues?
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CF Beginner
Joined: Jun 2014
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USB Port issues?
I bought a 2011 Chevy Silverado from Jim Trenary chevrolet in Ofallon Mo I also purchased an extended warrenty the truck has about 50,000 miles on it so it is inside of this warranty. The last couple weeks I my IPOD that is connected to the USB port in my center console has been cutting out my radio reads searching for USB device. Now my radio will not connect to my IPOD at all the radio reads connecting to USB device. I called Jim Trenary's service department but they will not tell me if its covered by my warranty and they will charge me $100 for diagnosing the problem if it is not covered. So I tried to set up a appointment sometime after 3pm but they keep telling me they dont do evening appointments the website says the service department is open til 6pm. They want me to drop off my truck but I need my truck daily. Jim Trenary Chevy has terrible service if they feel they cant make a buck they don't want anything to do with you. I had free oil change and tire rotations I would set up a appointment and it would still take at least 2 hours. If anybody has any tips on how to fix my issues with my USB port I would appreciate them.
Official GM Rep
Joined: Mar 2010
Posts: 4,163
Likes: 27
From: Global Headquarters in Detroit, MI
Hi PAT92B,
We are sorry to hear of this concern and for the difficulties with the dealership! If you would like to contact our Infotainment team, they can be reached at 855-478-7767. The hours of operation are 8:00am to 10:00pm EST, and they are open seven days a week. If they still suggest a dealership visit, we would be happy to contact the dealership on your behalf to assist with scheduling. You are welcome to send us a private message at any time. Thanks!
Jessica
Chevrolet Customer Care
We are sorry to hear of this concern and for the difficulties with the dealership! If you would like to contact our Infotainment team, they can be reached at 855-478-7767. The hours of operation are 8:00am to 10:00pm EST, and they are open seven days a week. If they still suggest a dealership visit, we would be happy to contact the dealership on your behalf to assist with scheduling. You are welcome to send us a private message at any time. Thanks!
Jessica
Chevrolet Customer Care
I bought a 2011 Chevy Silverado from Jim Trenary chevrolet in Ofallon Mo I also purchased an extended warrenty the truck has about 50,000 miles on it so it is inside of this warranty. The last couple weeks I my IPOD that is connected to the USB port in my center console has been cutting out my radio reads searching for USB device. Now my radio will not connect to my IPOD at all the radio reads connecting to USB device. I called Jim Trenary's service department but they will not tell me if its covered by my warranty and they will charge me $100 for diagnosing the problem if it is not covered. So I tried to set up a appointment sometime after 3pm but they keep telling me they dont do evening appointments the website says the service department is open til 6pm. They want me to drop off my truck but I need my truck daily. Jim Trenary Chevy has terrible service if they feel they cant make a buck they don't want anything to do with you. I had free oil change and tire rotations I would set up a appointment and it would still take at least 2 hours. If anybody has any tips on how to fix my issues with my USB port I would appreciate them.
CF Beginner
Joined: Dec 2019
Posts: 1
Likes: 0
USB port not working
I bought a 2011 Chevy Silverado from Jim Trenary chevrolet in Ofallon Mo I also purchased an extended warrenty the truck has about 50,000 miles on it so it is inside of this warranty. The last couple weeks I my IPOD that is connected to the USB port in my center console has been cutting out my radio reads searching for USB device. Now my radio will not connect to my IPOD at all the radio reads connecting to USB device. I called Jim Trenary's service department but they will not tell me if its covered by my warranty and they will charge me $100 for diagnosing the problem if it is not covered. So I tried to set up a appointment sometime after 3pm but they keep telling me they dont do evening appointments the website says the service department is open til 6pm. They want me to drop off my truck but I need my truck daily. Jim Trenary Chevy has terrible service if they feel they cant make a buck they don't want anything to do with you. I had free oil change and tire rotations I would set up a appointment and it would still take at least 2 hours. If anybody has any tips on how to fix my issues with my USB port I would apprecitate them.
CF Monarch
Joined: Oct 2017
Posts: 4,605
Likes: 268
From: USA
I bought a 2011 Chevy Silverado from Jim Trenary chevrolet in Ofallon Mo I also purchased an extended warrenty the truck has about 50,000 miles on it so it is inside of this warranty. The last couple weeks I my IPOD that is connected to the USB port in my center console has been cutting out my radio reads searching for USB device. Now my radio will not connect to my IPOD at all the radio reads connecting to USB device. I called Jim Trenary's service department but they will not tell me if its covered by my warranty and they will charge me $100 for diagnosing the problem if it is not covered. So I tried to set up a appointment sometime after 3pm but they keep telling me they dont do evening appointments the website says the service department is open til 6pm. They want me to drop off my truck but I need my truck daily. Jim Trenary Chevy has terrible service if they feel they cant make a buck they don't want anything to do with you. I had free oil change and tire rotations I would set up a appointment and it would still take at least 2 hours. If anybody has any tips on how to fix my issues with my USB port I would appreciate them.
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