Tahoe & Suburban The power, space, and brutal towing ability make the Tahoe and its longer sibling, the Suburban, arguably the best full size SUV's on the market today.

2013 Chevrolet Suburban
Platform: GMT 400, 800, 900

09 Tahoe Hybrid Nav screen stuck. Caution cannot load system software

Thread Tools
 
Search this Thread
 
Old January 12th, 2017, 9:56 PM
  #1  
CF Beginner
Thread Starter
 
Chris Hammond's Avatar
 
Join Date: Jan 2016
Posts: 2
Likes: 0
Received 0 Likes on 0 Posts
Default 09 Tahoe Hybrid Nav screen stuck. Caution cannot load system software

Hey all.
So I treid to upgrade my nav dvd the other day. I put in the disk in the nav slot and it got a quarter of the way through the update and then stopped and gave me the white screen of death. The unit is frozen and I cant get anything to open it. The radio still works and plays the volume works and the but screen does not respond. Any ideas on how to open it? I have tried everything I can think of or find on other forums. Any help would be amazing. I cant afford the $500 or so the dealer wants to diagnose and fix it.
Attached Images  
Old April 24th, 2017, 7:03 PM
  #2  
CF Beginner
 
Karlee Lusso's Avatar
 
Join Date: Apr 2017
Posts: 1
Likes: 0
Received 0 Likes on 0 Posts
Default Caution cannot load system software

I'm having the same problem. Have you found a solution?
Old April 26th, 2017, 11:48 AM
  #3  
CF Addict
 
SabrToothSqrl's Avatar
 
Join Date: Feb 2008
Posts: 2,907
Likes: 0
Received 3 Likes on 3 Posts
Default

I'd call GM, as they sold you this upgrade disc, right? Their product broke your headunit...
Old April 26th, 2017, 11:20 PM
  #4  
CF Pro Member
 
intheburbs's Avatar
 
Join Date: Aug 2013
Location: SE MI
Posts: 997
Likes: 0
Received 20 Likes on 18 Posts
Default

Disconnect the battery ground and let it sit for 15 minutes. That should reset the unit and allow you to eject the bad disc before it tries to load.
Old April 29th, 2017, 7:25 PM
  #5  
CF Beginner
 
Jon Hiller's Avatar
 
Join Date: Apr 2017
Posts: 1
Likes: 0
Received 0 Likes on 0 Posts
Default Anything

I am having the same issue have you found anything out?
Old June 13th, 2020, 12:09 PM
  #6  
CF Beginner
 
Mdvespa's Avatar
 
Join Date: Jun 2020
Posts: 1
Likes: 0
Received 0 Likes on 0 Posts
Default Find a resolution?

Originally Posted by Chris Hammond
Hey all.
So I treid to upgrade my nav dvd the other day. I put in the disk in the nav slot and it got a quarter of the way through the update and then stopped and gave me the white screen of death. The unit is frozen and I cant get anything to open it. The radio still works and plays the volume works and the but screen does not respond. Any ideas on how to open it? I have tried everything I can think of or find on other forums. Any help would be amazing. I cant afford the $500 or so the dealer wants to diagnose and fix it.


Did you find a resolution to this?




All times are GMT -5. The time now is 9:14 AM.