Dealer Parts Markup In Service
February 6th, 2019, 5:39 PM
#1
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Dealer Parts Markup In Service
Is it normal practice for dealers to markup parts when being sold thru their service dept?
The parts dept quoted me a price for 4 O2 sensors which was the normal list price.
After finding out how much they were I decided to have the dealers service dept do the work.
The same parts from the same parts dept were now marked up 35% from the price the parts dept gave me.
Dealer VP claims this is normal practice and it pays for the parts warranty.
The parts dept quoted me a price for 4 O2 sensors which was the normal list price.
After finding out how much they were I decided to have the dealers service dept do the work.
The same parts from the same parts dept were now marked up 35% from the price the parts dept gave me.
Dealer VP claims this is normal practice and it pays for the parts warranty.
Last edited by emb505; February 6th, 2019 at 7:28 PM.
February 6th, 2019, 7:48 PM
#2
CF Veteran
Does not sound at all fair to me but not surprised. Seems to me should charge a price for the part and a price for labor. Don't see why warranty should have to be reflected in the price - so if you don't want warranty it costs less?? Seems like a good way to PO your customer and reinforce the "stealer" label that dealers so often get. Full disclaimer, I'm a veterinarian, not a dealer.
