Dealer Parts Markup In Service
Thread Starter
CF Beginner
Joined: Mar 2016
Posts: 21
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Dealer Parts Markup In Service
Is it normal practice for dealers to markup parts when being sold thru their service dept?
The parts dept quoted me a price for 4 O2 sensors which was the normal list price.
After finding out how much they were I decided to have the dealers service dept do the work.
The same parts from the same parts dept were now marked up 35% from the price the parts dept gave me.
Dealer VP claims this is normal practice and it pays for the parts warranty.
The parts dept quoted me a price for 4 O2 sensors which was the normal list price.
After finding out how much they were I decided to have the dealers service dept do the work.
The same parts from the same parts dept were now marked up 35% from the price the parts dept gave me.
Dealer VP claims this is normal practice and it pays for the parts warranty.
Last edited by emb505; Feb 6, 2019 at 7:28 PM.
CF Addict
Joined: Jul 2014
Posts: 2,325
Likes: 308
From: Marysville, WA
Does not sound at all fair to me but not surprised. Seems to me should charge a price for the part and a price for labor. Don't see why warranty should have to be reflected in the price - so if you don't want warranty it costs less?? Seems like a good way to PO your customer and reinforce the "stealer" label that dealers so often get. Full disclaimer, I'm a veterinarian, not a dealer.
