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2013 Chevrolet Suburban
Platform: GMT 400, 800, 900

GPS volume problem

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Old Mar 14, 2013 | 4:36 PM
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Default GPS volume problem

2012 Suburban LTZ
The nav system will not work independently from radio. No radio, no nav.
The nav voice commands do not mute the radio, so I have to run with the nav volume up all the way, which sounds scratchy, and the radio volume set at low.
Is this system messed up or is this the way it works. I seem to remember the nav working better than this, but then again I could be wrong.
Any ideas? Thanks.
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Old Mar 14, 2013 | 4:41 PM
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If you have the owners manual, check it for the settings
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Old Mar 14, 2013 | 4:58 PM
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Originally Posted by kevinkpk
If you have the owners manual, check it for the settings
Tried that, thanks. Just got it back from dealer and they talked to tech people at GM and no one had an answer. Their recommendation: Turn the GPS volume all the way up, the radio volume down, and ignore the road noises. Not what you want to hear on a $50K vehicle.
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Old Mar 14, 2013 | 5:06 PM
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Originally Posted by Professor
Tried that, thanks. Just got it back from dealer and they talked to tech people at GM and no one had an answer. Their recommendation: Turn the GPS volume all the way up, the radio volume down, and ignore the road noises. Not what you want to hear on a $50K vehicle.
If this is under warrenty, don't take that for the answer MAKE THEM FIX IT!
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Old Mar 14, 2013 | 8:01 PM
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Professor: Welcome to the forum.

I agree w/ kevinkpk. I had my nav/radio replace because the cooling fan was noisy.
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Old Mar 15, 2013 | 7:09 AM
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The dealer ordered a new radio. They will install it next week. I just find it odd that this model does not mute the radio when GPS voice is active.
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Old Mar 15, 2013 | 2:48 PM
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<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> Professor,

Please keep us posted of the results of the new radio when it is installed.

Feel free to contact me privately if you have additional questions or concerns.

Louis
GM Customer Service
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Old Mar 16, 2013 | 12:40 PM
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Originally Posted by Chevrolet Customer Service
<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> Professor,

Please keep us posted of the results of the new radio when it is installed.

Feel free to contact me privately if you have additional questions or concerns.

Louis
GM Customer Service
Thanks. The dealer I go to is really customer oriented. This problem just baffles them, but they are working hard to fix it.
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Old Mar 16, 2013 | 6:09 PM
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My Nav does turn down the radio volume when she's talking.

Bluetooth also turns down the HVAC fan when a call comes in.
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Old Mar 18, 2013 | 7:40 AM
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Originally Posted by 73shark
My Nav does turn down the radio volume when she's talking.

Bluetooth also turns down the HVAC fan when a call comes in.
My bluetooth turns things down, too. I wonder if we have the same infotainment system. I should get this replaced this week. I will post new results.
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