deryll1

i am into 20 minutes now....be prepared...poor stacie(chat expert)...

Joe In NY

haha. "Stacie" Is the same person that I am chatting with now. Im in 20 min as well. I give up. "stacie" was asking what configuration of K1500 Pick up my vehicle was. And that the computers are "down" so "stacie" cant do an exact look up.

Wow. That is just sad...

deryll1

hahahaha, same here!

deryll1

WOW!! after 30 minutes i got this:

Welcome to Chevrolet. Please wait while we find an agent to assist you...
19:26:09
Customer:
hi there, i have a question on the towing capacity of my 2008 suburban...
[You are now chatting with Akida.]
19:26:28
Akida:
Thank you for chatting in with us today! Just a moment while I transfer you to our Customer Assistance Center who should better be able to assist you with this issue.
19:26:38
Customer:
ok
[You have been transferred to department: Customer Assistance Center]
[You are now chatting with Stacie.]
19:27:14
Customer:
hi there, i have a question on the towing capacity of my 2008 suburban...
19:27:20
Stacie:
Hello! Welcome to GM Customer Assistance. My name is Stacie, please allow me a moment to review the already provided information so I can best assist you today with your concern.
19:28:22
Stacie:
Thank you for chatting in this evening. I understand you are questioning your towing capacity of your 2008 Suburban.
19:28:49
Customer:
yes, i dont have a owners manual, so i dont know my to max..
19:29:18
Customer:
maximum towing
19:29:58
Stacie:
Let me see if I can locate that for you, can you allow me 2-3 minutes?
19:30:15
Customer:
yes, do you need the vin?
19:30:26
Stacie:
yes please.
19:30:56
Customer:
3GNFK16398G210347
19:31:01
Stacie:
Do you have a 2 wheel or 4 wheel drive?
19:31:08
Customer:
4 wheel
19:31:17
Stacie:
Thank you.
19:33:23
Stacie:
While I am checking this for you, can I get your contact information should I need to reach you back for any reasons after our chat? such as your name, address and phone number or email. Thanks.
19:33:43
Customer:
dennis amatulli
19:33:55
Customer:
dennis_mel@comcast.net
19:35:35
Stacie:
Thank you Dennis.
19:36:13
Stacie:
I am looking this up for you, and our main computer system is down currently so I am accession another document which doesn't spell it out as clearly.
19:36:40
Stacie:
Do you mind if I ask you a few questions that your VIN build isn't spelling out for me?
19:36:51
Customer:
ok
19:37:20
Stacie:
Do you know if you have a C series or K series and if it is a 2500 or 3500?
19:37:56
Customer:
its a 2008 1500 LT
19:38:20
Stacie:
Thank you. One moment.
19:41:37
Stacie:
For your's being a 5.3L V8
19:41:52
Customer:
yes
19:42:29
Stacie:
One moment I will give you the options it shows for me.
19:51:52
Stacie:
I apologize, but we may have to wait for our Information Station to be available again hopefully on Monday where they can look up your specifics, I apologize but without the main computer system I am unable to see your specific chassis.
19:52:56
Customer:
ok, would you also please incl the towing capacity for a 3500, just for future purchse info? do you contact me by email?
19:55:22
Stacie:
One moment.
19:56:44
Stacie:
unfortunately due to too many variables and not having an exact VIN of engine sizes, hitches, what is being towed, etc I would not be able to provide that information to you.
19:56:52
Stacie:
As a generalization.
19:57:56
Stacie:
What are you intending to tow?
19:58:06
Customer:
a trailer
19:58:30
Stacie:
travel trailer or hauling trailer?
19:58:45
Customer:
toy hauler travel trailer
19:59:14
Customer:
can you contact me on monday?
20:00:59
Stacie:
I can, but I really think it would be best in you explaining what you are towing to speak directly to your local dealership or RV dealer due to all the variables and you hauling extra weight, so you can discuss the proper hitching and go over it in depth to be certain rather than just a number in an owners manual.
20:01:59
Stacie:
The toy haulers can hold a lot of weight, and may require extra sway bars, etc, and that would come into the capacity ratings too and decisions of what can be towed.
20:02:11
Customer:
?????really?? a RV dealer can tell me how much my tow max is but GM cant?
20:02:54
Customer:
i know i know, all i need is the tow max rating of my chevy....
20:03:13
Stacie:
In our customer service centers we have very basic information, the dealership is going to be your best person to speak with.
20:03:24
Customer:
ok
20:06:51
Customer:
this chat made me thirsty...i need a beer, cheers stacie. ;-)

2000 characters leftStacie is typing a message.

Joe In NY

Haha. Liked the ending. That was just sad. I didnt bother with the dumb survey at the end. I guess we will just have to go to an RV dealer then, huh?

deryll1

sad yes! guess so, my dealer said 7000 and it took him 1 minute to look it up ;-)
beer nr 2 is waiting, cheers joe! if i have more info i will post it....

SWHouston

Stuff like that can really put someone in jeopardy, specially in Texas.

It's not beyond our DPS Officers at the Weigh Stations, to pull someone in and check them. It might be worth an EMail or Call to your State/Local agency, and just ask them what number they are going by.

deryll1

your right, just did that for fun, i know mine is at 7000, confirmed by multiple dealers. just sad that GM directly cant give you a answer...

SWHouston

It certainly is, and I think the 7000 lb number, is nothing more than a platitude. That being the Max GTW of a "no frills" Burb, just the basic vehicle with a hitch, and no enhancement packages. A safe number that would apply to any Burb, because they don't know what extras you have, and beyond that, don't have a "scale" to evaluate the increased ability, because of those extras.

SWHouston

Found a little more...

Here's a spec sheet link page for some (03/12)...
http://media.gm.com/content/media/us.../vehicles.html

Here's the one for mine (the GTW 8100) that I found originally...
http://archives.media.gm.com/divisio...y_Suburban.pdf