U-Haul Refusing to Rent Trailers
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U-Haul Refusing to Rent Trailers
Has anyone else been confronted with the software U-Haul uses to rent trailers within their system?
I recently was refused rental of a Auto Carrier (Gross Wt. 1800# with a payload of 4200#)
My truck is a 2007 Tahoe LT 4x4 with the 5.7 engine. The factory rated towing capacity with the Class 4 hitch is 7500#.
Filed a complaint and twice I was told this truck could not handle the weight and they refused to rent.
Still have inquiries to management because they must be using some flawed input data.
Has anyone else had a similar problem? If not U-Haul should be put on a Chevrolet User Watch List and they should be flooded with complaints. I know I am.
I recently was refused rental of a Auto Carrier (Gross Wt. 1800# with a payload of 4200#)
My truck is a 2007 Tahoe LT 4x4 with the 5.7 engine. The factory rated towing capacity with the Class 4 hitch is 7500#.
Filed a complaint and twice I was told this truck could not handle the weight and they refused to rent.
Still have inquiries to management because they must be using some flawed input data.
Has anyone else had a similar problem? If not U-Haul should be put on a Chevrolet User Watch List and they should be flooded with complaints. I know I am.
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chevy did not put a 5.7 L engine in a 07 Tahoe...what differential is in your truck...as this all factors into the proper towing capacity.
don't feel bad...uhaul will not rent any trailer to someone with the old style bronco's. for liability, they can make whatever rule they want.
i went to this link and it said your truck was compatible with the largest enclosed trailer they rent. 6x12
https://www.uhaul.com/Trailers/6x12-...ler-Rental/RV/
so the software was ok for your truck but the uhaul dealer said otherwise?
their software has some flaws as it doesn't differentiate old body style vs new and auto trans vs std. they would rent me that trailer but my max capacity is 4500lbs.
don't feel bad...uhaul will not rent any trailer to someone with the old style bronco's. for liability, they can make whatever rule they want.
i went to this link and it said your truck was compatible with the largest enclosed trailer they rent. 6x12
https://www.uhaul.com/Trailers/6x12-...ler-Rental/RV/
so the software was ok for your truck but the uhaul dealer said otherwise?
their software has some flaws as it doesn't differentiate old body style vs new and auto trans vs std. they would rent me that trailer but my max capacity is 4500lbs.
Last edited by tech2; Apr 8, 2016 at 8:04 PM.
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Joined: Aug 2013
Posts: 997
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From: SE MI
Your towing hitch is rated to 5,000 lbs deadweight, and 10,000 lbs with weight distribution. The U-haul trailer is a deadweight trailer, and the total trailer weight is over 5,000 lbs, so they won't rent it to you.
Don't feel bad. They wouldn't rent to me the almost exact same setup with my Suburban 2500. Again, the problem is the hitch; my hitch has the same rating.
A friend told me how to do it - tell them you're towing a small vehicle like an old Jeep or Suzuki Samurai, or a Geo Metro. That will keep the weight (on paper) under 5,000 lbs, and u-haul should approve it.
Don't feel bad. They wouldn't rent to me the almost exact same setup with my Suburban 2500. Again, the problem is the hitch; my hitch has the same rating.
A friend told me how to do it - tell them you're towing a small vehicle like an old Jeep or Suzuki Samurai, or a Geo Metro. That will keep the weight (on paper) under 5,000 lbs, and u-haul should approve it.