I just bought a 2011 suburban Ltz last week. The vehicle is in stellar condition with only 12k miles. Today I noticed a crack in the dash. My in-service date was 11/2011. Will my factory warranty cover this?

 

Hello shs,

I can definitely look into this for you. Please PM me your VIN, and contact information so I can assist. Looking forward to hearing from you soon.

Patsy G
Chevrolet Customer Care

 

shs: Welcome to the forum.

Check out this thread re: cracked dashes.

 

Thanks for the replies. I am lucky enough to have GM cover the repairs. The service manager said using Armor - All caused the crack. Any truth?

 

That in my opinion is a scapegoat for a design defect...
I don't use anything on the dash of my 07 other then a water dampened cloth, so far its still intact and good shape, no cracks so I can't say definitively... but there have been others that have said they used nothing and still had the cracks show up...

 

I'm the second owner of my vehicle. The previous owner was the actual owner of the dealership. The vehicle was garage kept and used as a limo for the owner to be driven around in. The car was extremely clean and all was well until finding the crack the other morning.

I can't believe it myself that a product like Armoral, that's been used forever, would be the cause of a 3 year old dash to crack.