My wife purchased a 2019 Traverse High Country last April - brand new 8 miles when she took possession. Everything has been dealer serviced to this point - literally everything. Two weeks ago (December 23rd) she was driving home and her Low Oil light came on. She stopped and called the dealer who ran thru several trouble shooting steps over the phone. Check oil > Turn Off/Turn On > Take oil cap off and replace > etc. The lead tech who walked thru this with her determined by her trouble shooting that the vehicle was safe to drive to the dealer for service (13 miles).

She drove to the dealer and ordered a rental. Since then the following work has been done, oil pump replaced, computer module that reads codes (this is how it was explained to us) replaced, several sensors replaced. Despite all of this the warning light will not go off when the car is running. We're told at this point there is a tech from GM Corporate that will be coming to work on the car. We're told this will take about 2 weeks until he is available in this area.

Not sure where to turn at this point and hoping for input. I'm not a mechanic and the days of joe blow being able to work on a car are long gone it seems. If anyone else has been thru this I'd love to hear what the outcome was. If you had to get an attorney involved, I'm curious as to what (in hindsight) you wish you would have done differently, what information you wish you would have collected better, etc.

Thanks for the help

 

Let Chevrolet fix it. Drive the loaner on their nickle. If they (Chevrolet) are sending a tech out, means this is a "general" problem with that vehicle.

 

I wish the loaner was on their dime - evidently loaners are not covered by the GM Warranty and it's up to the individual dealer. The one we purchased from does not provide loaners so we're renting the car.

That said, the GM Tech was able to get to the car earlier than previously expected. I'm not sure what all the GM Tech did, but he came to the conclusion that a new engine is necessary. The dealer said that they will contact us mid week to fill us in with the details once they have had a chance to order all of the applicable parts and book shop time. They gave us a ball-park time frame of 3 weeks to get everything in and complete the work.

Today is the 19th day the car has been in the shop.

 

It may be too late now, but you could have gone to another dealer that does provide loaners. You should contact Chevrolet service and complain about the loaner issue. I have never had a warranty repair where I did not get a loaner.