Papa Bear

After a couple of calls to my original salesperson at the selling dealer, a call to the servicing dealer and another call to Customer Service..... GM Customer Service called yesterday afternoon and said that they would be replacing all 4 tires on my van. I am to see the local dealer today and set up an appointment to have the tires replaced "NO CHARGE".
I'll let you know how smoothly this goes .....

Papa Bear

OK, so here's my final post on this until I rotate again in the spring ....

GM customer Service called last Friday afternoon saying that they were going to give me 4 new tires. I went in on Saturday to the local GM dealer who had done the alignment and they ordered the tires. The tires arrived yesterday and I went in today and got them installed (NO CHARGE). I got the same tires that were on the van originally, GoodYear Integrity, and the van runs like new again. I took it up to almost 100 MPH and it ran smooth as silk and quiet as a mouse. Case closed !!!

Much thanks to Greg at Tech Tire, Leamington, and CapriRacer for their valuable info and advice.

I kept holding GM accountable for the situation and came out with NO CHARGE rear axle repair, 4 wheel alignment and 4 new tires.

in2pro

Good for you and good for GM for standing behind their products and promises...
A great warranty can really build customer loyalties...

Papa Bear

Yes, GM did the right thing... after exhausting all other options.

ice777

This is a great thread and an example of persistence on the part of the owner as well as getting some deserved satisfaction from GM.

BigDawg

I noticed that if you have the ****ty wheel covers, they make alot of noise so you might want to check that first before you go spending hundreds on a set of new tires