2012 Captiva electrical issues
CF Beginner
Joined: Jun 2015
Posts: 1
Likes: 1
Captiva Electrical Problems
I have been experiencing problems with electrical system on my 2012 Captiva LT. I've researched various forums and every complaint is about the same. Radio turns off on it's own, car dies without warning and key stays stuck in ignition. Inside lights flicker. Seems the battery and attached wires can't handle the load from all equipment. Chevrolet is aware of the situation and yet has done nothing to help out consumers. The amp is too low for the power the vehicle requires.
Official GM Rep
Joined: Mar 2010
Posts: 4,163
Likes: 27
From: Global Headquarters in Detroit, MI
I have been experiencing problems with electrical system on my 2012 Captiva LT. I've researched various forums and every complaint is about the same. Radio turns off on it's own, car dies without warning and key stays stuck in ignition. Inside lights flicker. Seems the battery and attached wires can't handle the load from all equipment. Chevrolet is aware of the situation and yet has done nothing to help out consumers. The amp is too low for the power the vehicle requires.
We would be more than happy to look into this more for you. We understand how frustrating this may seem, and we can do our best to assist you further. Please feel free to send us a private message along with your VIN, current mileage, contact information and preferred dealership. We look forward to hearing from you soon.
Patsy G
Chevrolet Customer Care
CF Beginner
Joined: Jun 2015
Posts: 5
Likes: 0
mine does it too
Hi djacob62,
I love my 2013 captiva but my stereo cuts out too. I can't listen to an entire song. Some times it comes back on and sometimes it totally shuts down and says device not supported. I can't even listen to cds because it keeps switching back to the radio. My husband can't stand to ride in my car because of this. He wants to buy a new stereo to put in my car, but I'm afraid that if it's electrical, a new one won't help.
Dmazie
I love my 2013 captiva but my stereo cuts out too. I can't listen to an entire song. Some times it comes back on and sometimes it totally shuts down and says device not supported. I can't even listen to cds because it keeps switching back to the radio. My husband can't stand to ride in my car because of this. He wants to buy a new stereo to put in my car, but I'm afraid that if it's electrical, a new one won't help.
Dmazie
Hello djacob62,
We are sorry to hear of the concerns you are experiencing with your vehicle. We'd be happy to document your concerns in our system, please send us a private message with your VIN. We look forward to hearing from you.
Thank you,
Andraya R. (assisting Erica)
Chevrolet Customer Care
We are sorry to hear of the concerns you are experiencing with your vehicle. We'd be happy to document your concerns in our system, please send us a private message with your VIN. We look forward to hearing from you.
Thank you,
Andraya R. (assisting Erica)
Chevrolet Customer Care
CF Beginner
Joined: Jun 2015
Posts: 5
Likes: 0
mine does it too
Mine has gotten so frequent, it makes me crazy. This is a known problem and the dealer never said a thing about it. I'm ready to do a class action lawsuit, anyone else want to join in?
found this forum. My radio, would occasionally display the device not supported message but recently it's doing it constantly. Before it was just a nuisance but now it seems to be doing it every few seconds. I've also had issues with the traction control warning light coming on on the dash.
CF Beginner
Joined: Jun 2015
Posts: 5
Likes: 0
recall
I think they need to do a recall and replace the battery cables on all of them!!!!!! Free of charge!!!!!
Wanted to follow-up on my earlier post…..
A few days after my last post I received a frantic call from my wife who had again been left stranded.
Taking the advice of my father-in-law, I called a different Chevy dealership here in Atlanta. My father-in-law had been using them for years to service his work fleet with good success.
The service writer immediately gave me the GM service phone # to call for a wrecker. A wrecker was there within the hour. Two hours later I received an e-mail from the service writer confirming receipt of the vehicle.
They too were challenged in recreating the issues. So, I told them to take it for a long ride. They gave the keys to one of their mechanics and told him to hit the road. About 20 mins later the problems returned. Radio turned off and on then the dash error lights started flashing.
A few days later we were called to come pick up the Captiva. They had replaced the Body Control Unit (BCM). All was good…. Well sort of…
Within days the problems returned. So, back to the dealership we went. Only this time it would be different....
The service writer/dealership offered us a loaner to drive.
A service ticket was opened up with the GM engineering team.
With the help of GM engineering, the service techs were able to diagnose the problem as being low voltage in both positive and negative battery cables. The complete assembly was replaced.
Once the new cables were installed the service writer asked if they could drive it over the weekend to monitor it further. Absolutely, we said.
The following Monday we were asked if they could keep the car for a few more days. A GM district manager was coming in to see the car and to review the case. Absolutely x 2, we said.
When all was said and done….
It’s been over two month’s since we picked up my wife’s Captiva. It has since been running like a top. Not one “Bleep” or flashing error dash light. We even took the car on a 1500 mile trip over the Thanksgiving holiday and experienced no issues.
Our experience with this new (to us) dealership was nothing less than fabulous. Our service writers, Danon and Vladimir were top notch! They understood our frustration. Their communication of the issues and their plan to resolve them were spot on.
When / if my Chevy Tahoe does finally decide to give it up (300k+ miles and counting), I will be coming back to these guys for my next new Tahoe.
Hope all of this helps others…
A few days after my last post I received a frantic call from my wife who had again been left stranded.
Taking the advice of my father-in-law, I called a different Chevy dealership here in Atlanta. My father-in-law had been using them for years to service his work fleet with good success.
The service writer immediately gave me the GM service phone # to call for a wrecker. A wrecker was there within the hour. Two hours later I received an e-mail from the service writer confirming receipt of the vehicle.
They too were challenged in recreating the issues. So, I told them to take it for a long ride. They gave the keys to one of their mechanics and told him to hit the road. About 20 mins later the problems returned. Radio turned off and on then the dash error lights started flashing.
A few days later we were called to come pick up the Captiva. They had replaced the Body Control Unit (BCM). All was good…. Well sort of…
Within days the problems returned. So, back to the dealership we went. Only this time it would be different....
The service writer/dealership offered us a loaner to drive.
A service ticket was opened up with the GM engineering team.
With the help of GM engineering, the service techs were able to diagnose the problem as being low voltage in both positive and negative battery cables. The complete assembly was replaced.
Once the new cables were installed the service writer asked if they could drive it over the weekend to monitor it further. Absolutely, we said.
The following Monday we were asked if they could keep the car for a few more days. A GM district manager was coming in to see the car and to review the case. Absolutely x 2, we said.
When all was said and done….
It’s been over two month’s since we picked up my wife’s Captiva. It has since been running like a top. Not one “Bleep” or flashing error dash light. We even took the car on a 1500 mile trip over the Thanksgiving holiday and experienced no issues.
Our experience with this new (to us) dealership was nothing less than fabulous. Our service writers, Danon and Vladimir were top notch! They understood our frustration. Their communication of the issues and their plan to resolve them were spot on.
When / if my Chevy Tahoe does finally decide to give it up (300k+ miles and counting), I will be coming back to these guys for my next new Tahoe.
Hope all of this helps others…
Official GM Rep
Joined: Mar 2010
Posts: 4,163
Likes: 27
From: Global Headquarters in Detroit, MI
Hi djacob62,
I love my 2013 captiva but my stereo cuts out too. I can't listen to an entire song. Some times it comes back on and sometimes it totally shuts down and says device not supported. I can't even listen to cds because it keeps switching back to the radio. My husband can't stand to ride in my car because of this. He wants to buy a new stereo to put in my car, but I'm afraid that if it's electrical, a new one won't help.
Dmazie
I love my 2013 captiva but my stereo cuts out too. I can't listen to an entire song. Some times it comes back on and sometimes it totally shuts down and says device not supported. I can't even listen to cds because it keeps switching back to the radio. My husband can't stand to ride in my car because of this. He wants to buy a new stereo to put in my car, but I'm afraid that if it's electrical, a new one won't help.
Dmazie
We apologize for this, and we understand how frustrating this may seem for you. Please feel free to send us a private message along with your VIN, current mileage, contact information and preferred dealership. Looking forward to your response.
Patsy G
Chevrolet Customer Care
CF Beginner
Joined: Jun 2015
Posts: 5
Likes: 0
pm
How do I pm you? I have all of the required information.
Hello Dmazie,
We apologize for this, and we understand how frustrating this may seem for you. Please feel free to send us a private message along with your VIN, current mileage, contact information and preferred dealership. Looking forward to your response.
Patsy G
Chevrolet Customer Care
We apologize for this, and we understand how frustrating this may seem for you. Please feel free to send us a private message along with your VIN, current mileage, contact information and preferred dealership. Looking forward to your response.
Patsy G
Chevrolet Customer Care
Official GM Rep
Joined: Mar 2010
Posts: 4,163
Likes: 27
From: Global Headquarters in Detroit, MI
. Looking forward to hearing from you. 
CF Beginner
Joined: Jun 2015
Posts: 1
Likes: 1
Electric Issue
I have been having several issues with my 2012 Chevy Captiva Sport LTZ-
1)when I use my blinker the radio will cut out and my cruise kicks off
2)when I apply the brake or shift from drive into park the radio will just cut out
3)when I'm sitting still the radio cuts out
4)when I connect my iPhone via USB port sometimes it will tell me the device isn't supported and sometimes it doesn't.
These issues don't happen all the time, every time, it's very intermittent.
The latest issue was when I was driving on the highway, it dinged at me twice and all of the lights on my instrument panel came on and then went off.
I have taken it to the dealership twice, but since it's not storing any codes and they can't get it to replicate these issues, they keep telling me there is nothing they can do. I'm just afraid of my vehicle dying while I'm driving down the highway.... then we'll have a real problem.
Any suggestions?
1)when I use my blinker the radio will cut out and my cruise kicks off
2)when I apply the brake or shift from drive into park the radio will just cut out
3)when I'm sitting still the radio cuts out
4)when I connect my iPhone via USB port sometimes it will tell me the device isn't supported and sometimes it doesn't.
These issues don't happen all the time, every time, it's very intermittent.
The latest issue was when I was driving on the highway, it dinged at me twice and all of the lights on my instrument panel came on and then went off.
I have taken it to the dealership twice, but since it's not storing any codes and they can't get it to replicate these issues, they keep telling me there is nothing they can do. I'm just afraid of my vehicle dying while I'm driving down the highway.... then we'll have a real problem.
Any suggestions?
