izz2011

hopefully this is the right section of this forum, I have a 2011 Impala it's been great , but for whatever reason my key got stuck in the ignition and the car will not turn on, called road side assistance they came over jumped it and boom it worked, by the time i got home, turned it off, tried to turn it on again same story key stuck cant take it out, had to jump it again to get the key out, when I lock the car I hear this weird beeping noise and little orange lock shows up on the dashboard, never noticed it before what could be the issue? just the battery or something more? the car has 40K miles I plan on having it towed to the dealership tomorrow and if anything hopefully they can replace the battery without charging me a fee ( the battery should have 6 yr warranty I believe)

anyone experience something similar, I did not leave any lights on or anything to cause battery drainage

Chevrolet Customer Service

<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> @izz2011, how did things at the dealership yesterday? Were they able to get everything taken care of?

Michelle, Chevrolet Customer Service assisting Louis

kevinkpk

Sounds to me like a security issue.

izz2011

towed it to the dealership, the rep said it was a battery issue, the car has 40,00 0 miles so the battery is out of warranty he said only 36,000 miles, you would think they would wave 4000 miles , but nope , new battery $189 dollars, for whatever reason the battery just went 'bad', also to run a car through a diagnostic they would charge $50+ for 30 minutes, what is thee point of the warranty then?

izz2011

Thanks for asking , why would they charge a diagnostic fee for a car that is still under warranty , what does the warranty cover exactly for 2011 LTZ

erice924

How to connect my phone to my 2011 impala?
I just got a used 2011 impala and i wanted to set up the bluetooth. I pushed the button on the steering wheel and I say "bluetooth" but then it says "call using onstar handsfree calling...." It seems like it won't recognize bluetooth or something. Please help!

Chevrolet Customer Service

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The vehicle may not have Bluetooth capability. Would you please provide the last 8-digits of your VIN, so I may look into this further for you? Feel free to PM me if you prefer.

Louis
GM Customer Service

pwright926

I have a 2011 Impala LS, sometimes it starts and other times it doesn't. It will usually start in the morning, if i drive for 30 minutes or so and stop somewhere, it will not start back up. I usually have to let it sit for numerous hours before it will start again. During the time that it will not start, the radio and lights work just fine. When trying to crank it I get a single click. I have taken it to the dealership twice and left it for a couple of days each time. The dealership says there is no issues with the battery, starter, alternator etc. They cannot find anything wrong. They have not been able to duplicate the problem. But as usual, when i take the car home the problem starts again.

Please help, has anyone else had these experiences with this car?

Chevrolet Customer Service

<cite>pwright926

I am sorry to hear your 2011 Impala LS is having issues starting up. I would like to look into this further and assist you in getting your issue solved. Can you please message me your name, address, VIN, and dealership you have been working with? Thank you.

Erica Tiffany
Chevrolet Customer Service
</cite>

ASimmons12

Very same thing is going on with my 2012 Impala LT. Everything mentioned above is what happened to me today. The dealership told me I have to get my car towed to them. The tow company was nice enough to jump my battery so my key can be released. The only thing thats lighting up on my instrument panel is the e engine light. Is it the started or alternator? The dealership also installed an automatic starter could that be an issue?