mirandam3155

Took ours in to our dealership and they ordered us a new dash and replaced it at no charge !!! All I took in with me was a few print outs from the internet showing where other people were having the same issues with the dash cracking !!

in2pro

that is good to hear,
what year model and when did you take yours in?

md1735

<TT>
<TT>(GM email dated 9/17/10 in response to my dash complaint on survey Chev sent me)</TT></PRE>
<TT></TT> </PRE>
<TT>Service Request: 71-8712xxxxxCustomer Relationship Specialist: RamonDear (edited),Thank you for your response in reference to the Standards for Excellence survey in regards to your 2007 Chevrolet Tahoe and your dissatisfaction with General Motors products.At Chevrolet, our commitment to customer satisfaction is a top priority and we sincerely apologize for the concerns you have experienced. Chevrolet works to ensure each customer concern is handled in a way that reflects our values and we have carefully reviewed the facts surrounding your case. A review of our records indicates this matter has been discussed and addressed by Chevrolet.We hope you understand our position as it relates to the manufacturer's obligation. We appreciate the opportunity to review this matter. If you have future questions, please do not hesitate to email us using the Contact Us link at chevrolet.com or call us at 1-800-222-1020. Sincerely, Chevrolet Customer Assistance Center</TT></PRE>
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md1735

They actually had the courage to send me a survey about how GM didn't handled my dash complaint. (Not to mention the other issues like 10 batteries in 4 years due to "Bad cells", etc.) I responded and GM's response is below. (Dated 9/17/10) Also, looks like the 2007 Avalanches have the same issue as Tahoes.

Why are Chev representatives on here telling people to contact them about their issue, only to turn around and not be able to do a thing? Smoke and mirrors? Chev is here to help (public statement), but it's not GM's problem (told in private). I've owned nothing but GM products(Chev/Pontiac/GM). I still can't believe it, but I'm actually picking up a Ford (1st non-GM purchase) Taurus SEL on Saturday and I can't wait. GM has proven to me they won't stand behind their products once off the production line and in a driveway, my support is gone and Customer Support is anything but. 'Google' the dash issue, 44,700 results found, good PR?

<TT>Service Request: 71-8712xxxxx</TT></PRE>
<TT>Customer Relationship Specialist: Ramon</TT></PRE>
<TT>Dear (I removed my name),</TT></PRE>
<TT></TT><TT>Thank you for your response in reference to the Standards for Excellence survey in regards to your 2007 Chevrolet Tahoe and your dissatisfaction with General Motors products.</TT></PRE>
<TT>At Chevrolet, our commitment to customer satisfaction is a top priority and we sincerely apologize for the concerns you have experienced. Chevrolet works to ensure each customer concern is handled in a way that reflects our values and we have carefully reviewed the facts surrounding your case. A review of our records indicates this matter has been discussed and addressed by Chevrolet.</TT></PRE>
<TT>We hope you understand our position as it relates to the manufacturer's obligation. We appreciate the opportunity to review this matter. If you have future questions, please do not hesitate to email us using the Contact Us link at chevrolet.com or call us at 1-800-222-1020. </TT></PRE>
<TT>Sincerely,</TT></PRE>
<TT>Chevrolet Customer Assistance Center</TT></PRE>
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73shark

How do you spell "canned response"?

in2pro

Sure enough... I typed in 2007 Tahoe and as soon as I started the "cr" the cracked dash came up as the 3rd listing with now 45,000 results......
and its not limited to the Tahoe as the Yukon also comes up...
I wonder if the Escalade is having issues? Sounds like an opportunity for a class action law suit to me....

mirandam3155

My Tahoe is a 2007 LTZ....They replaced mine on the Sept 9th.....

in2pro

How many miles do you have?

robsieb

Finally got the Tahoe in to the local dealer (the one who told us earlier to pound sand). After poster "Chevrolet Customer Service" setup a case #. They verified the dash was cracked and said they would order a new dash and call us when it was in. Big THANK YOU to Jeff for his efforts on this.

Chevrolet Customer Service

I am glad to see that I was able to help you robsieb. If anyone else has the same problem please feel free to contact me so I can do what I can to get this fixed for you.

Jeff Morris, Chevrolet Customer Service