ronniehayden

I have had a problem with my dash cracking right by the air as i see others have had the same problem. So what I did was call gm 8667905600 ext 11177 and cmplained . They agreed to pay 50% of the repair which I still unhappy with considering it is an ongoing problem. I feel that if more people called they would eventually recall the dash so anyone else with this problem should also call

ousig2408

did you go to your local dealer? I did that and paid $200 flat fee to get ours replaced - go there with your happy face on and remind the service manager on how so many other people have had the same issue and see what happens.

SabrToothSqrl

ha! you ba$tard, you beat me to it!

Mocking the GM reps is funny... they only know one line. it's like "did you know you can go see your dealer" is the new "welcome to walmart"....

Yea, the 07 dash's crack more than eggs while making breakfast...

in2pro

ronniehayden Welcome to the forum

check out the top sticky post on this forum or use the link below to read up on the cracked dash, a little effort and persistence and blind luck on your part and a helpful dealer can get you a new dash for about $200....
try to keep the updates to the link below so that any progress you make can be shared with others also...

https://chevroletforum.com/forum/tah...cracked-26133/

ousig2408

those reps are funny - they are on every vehicle forum now also I have noticed...the same canned responces to everything. but in this case going to the dealer is a good idea

71novaguy

I have an 07 silverado. My dash cracked at 87500 miles. They said they would split the cost (377 my share) and fix it. I called bull. we need to start a class action lawsuit

Chevrolet Customer Service

<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> Would you please provide your Service Request number (SR#), so I can look into your case?

Louis
GM Customer Service

silveroak94

True, for the most part. But in Louis' defense, he reopened the SR for my cracked dash after my district specialist was a little too quick to close it out due to "non-response" or some other nonsense. The DS had issued a take-it-or-leave-it offer of a $500 deductible. I left it. But with time, perseverence, my dealer's help, and the intervention of someone higher up the ladder than the DS, I paid $250.
____________________

1988 Mercedes Benz 560SL (Wife's)
1998 Mercedes Benz S420 (Wife's)
1995 Mercedes Benz C280 (Daughter's)

2007 Chevrolet Suburban K2500 3LT (MINE)
1978 Cadillac Fleetwood 75 Limousine (awaiting restoration) <!-- / message --><!-- / message -->

71novaguy

well, GM contacted me again saying they would only split the bill. So, its time to get serious. Who out there is ready to file a class action lawsuit? Is there one already started?

Don't get me wrong, I like GM. Thats all I own (and I own 4 GM vehicles), but its this kind of thing that sets me off. If we don't stand up now, all we are doing is letting GM get away with low quality products (and substandard safety). If you're serious, let me know.

silveroak94

If you're looking to have your dash replaced free of charge, a class-action suit is probably the only way to go. But I haven't been able to find a record of anyone being injured or killed by one of these things flying apart during an airbag deployment. YET. GM would probably counter that it's a cosmetic issue, which is still inexcusable in this price class.

If, like many of us, you're just trying to get your deductible for this reduced to an acceptable level (and you've found that GM's District Specialists treat our service requests as if the money was coming directly out of their own pockets), there's still something you can do before hiring lawyers.

Try kicking it up the ladder a few rungs. Write a politely worded business letter to GM Corporate, listing your SR# and dates/times/details of contacts with GM personnel. Definitely include that you're a loyal GM customer, and that you're just looking for something reasonable. Point out that the deductibles seem to be all over the map. Add your phone number(s) and the best time to reach you. Then send it here:

Mark L. Reuss
President, General Motors North America
GENERAL MOTORS LLC
100 Renaissance Center
P. O. Box 431301
Detroit, MI 48243-7301

It worked for me. My cost started at the full $1100-plus and ended at $250, minus a $100 rebate they already owed me. $150 out-of-pocket--the price of a tank of gas for the Suburban. But, as 73shark would say, YMMV.
____________________

1988 Mercedes Benz 560SL (Wife's)
1998 Mercedes Benz S420 (Wife's)
1995 Mercedes Benz C280 (Daughter's)

2007 Chevrolet Suburban K2500 3LT (MINE)
1978 Cadillac Fleetwood 75 Limousine (awaiting restoration) <!-- / message --><!-- / message --><!-- / message -->