I have a 2009 LTZ we recently purchased. CD's play fine, but I have been unable to play a DVD. When a DVD disc is inserted it tries to read it- then displays "Disc read error". The slot is for both CD and DVD discs an dI cannot figure out why the DVD won't play. I also noticed the the unit does not have the "DVD" logo on the bottom left corner, but do not know if this matters or not.

 

i was under the impression there were 2 options for ordering. (With DVD or without)

Do you have the rear seat screen?

I have a 09 LTZ and it does play DVDs.

 

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Is it a factory installed unit? No DVD logo makes me suspicious. "SabrToothSqrl" asks a good question regarding rear screens. Just because the system will take a DVD disc when it is inserted, doesn't mean that it will play them. Any additional information you can provide may help.

Louis
GM Customer Service

 

hrobertson: Welcome to the forum.

w/o the DVD logo, all you have is a CD player. Have to have the RSE to get the DVD player.

 

I have RSE with DVD pull down screens on the second and third row. I am assuming it is factory installed, it looks just like the ones I see in pictures online in other Tahoes and Suburbans, but lacks the DVD logo. I also looked on Chevy's main website to look at pictures of the unit on the new Suburbans, and they did not have the logo on the corner...Really confused here

 

If it's a factory install w/ the RSE, then it should play DVDs. But w/o the DVD logo, not sure it's the correct head unit.

 

take a pic of your unit.

the photos on the GM site are unreliable, they Photoshop and use the same photos for years.

 

Here it is

 

Also doesn't have the DTS and Dolby Digital logos. I'm guessing that it's a Nav/non-RSE unit.

Do the A-pillar tweeters have the Bose name on them?

 

I have the Rear Seat Entertainment with the DVD mounted on the ceiling of the vehicle... the DVD is the top slot the CD/MP3 is the lower slot...
I have found that the DVD will also play CD/MP3's

Note the DVD and DTS logo that 73shark mentioned.