Jul 22, 2015, 5:01 PM
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2008 Silverado dash cracking
CF Beginner
Joined: Jul 2013
Posts: 7
Likes: 1
Power Chevy Valencia still wants $300 for my cracked dash, so I just bought a dash cover there in the summer so it would form in the heat. The dash cover comes down over the airbag and the small glove box area so its quite large. Being that it needed to form downwards I used Clorox wipes to get every bit of black magic the dealer threw on it before I bought the truck. It made it a lot easier to apply the adhesive strips. This type of cover was a tad bit trickier to align but nothing major.
I will get the dash fixed eventually but the dash cover works for now.
I will get the dash fixed eventually but the dash cover works for now.
CF Beginner
Joined: Jan 2014
Posts: 1
Likes: 0
Dash crack-read below
New to this forum.
2007 Silverado- took it in in 2009 for dash cracks- as instructed by GM. GM offer- I pay $365. I couldn't see spending that money at the time on top of a $475 dollar a month truck payment. I was not real happy.
Fast forward 4 years- I need a new truck to tow our camper. Bought a new Duramax. Besides the dash in my old truck, I loved my Chevys. Gave the wife the old truck - it still looks showroom new, except for the dash. She wants it replaced, because she's worried about the area around the airbag and she hauls the kids around. Back to GM I go- they send me to the dealer I bought my Duramax from- the dealer says they've never seen a dash crack- no possibility of safety hazard- yada yada. Anyone have some good advice- my dealership isn't the greatest, and they really don't care too much- they already made their money off me.
Claim 71-1267027494
2007 Silverado- took it in in 2009 for dash cracks- as instructed by GM. GM offer- I pay $365. I couldn't see spending that money at the time on top of a $475 dollar a month truck payment. I was not real happy.
Fast forward 4 years- I need a new truck to tow our camper. Bought a new Duramax. Besides the dash in my old truck, I loved my Chevys. Gave the wife the old truck - it still looks showroom new, except for the dash. She wants it replaced, because she's worried about the area around the airbag and she hauls the kids around. Back to GM I go- they send me to the dealer I bought my Duramax from- the dealer says they've never seen a dash crack- no possibility of safety hazard- yada yada. Anyone have some good advice- my dealership isn't the greatest, and they really don't care too much- they already made their money off me.
Claim 71-1267027494
CF Beginner
Joined: Feb 2014
Posts: 3
Likes: 0
2008 silverado
yes i all so have a crack around air bag on my 2008 silverado an ive talk to a bunch of people with the same problem looks like there would have ben a recall i just found this webb site this happened when my truck had 30,000 miles on it i take real good care of my truck i figured they would have ben a recall as me people thats had this problem ive had a lot of problems with this truck the slack in the rackin pinion with alot of 2008 has had but no recall on it ether if any one could help plese call me at 276-979-7331 my name is benjamin
CF Beginner
Joined: Feb 2014
Posts: 3
Likes: 0
2008 siverado cracked dash around air bag an slack in steering bburks@roadrunner.com
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I would be happy to assist you with this issue. I will need to set up a case in order to proceed. In order to do so, please PM me the following information: your full name, home address, phone number, actual vehicle mileage, vehicle VIN number and the name of your preferred dealer.
If you prefer to contact Customer Service via phone, you may do so at: 1-800-222-1020
I look forward to your reply.
Louis
GM Customer Service
ontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> O-GO,I would be happy to assist you with this issue. I will need to set up a case in order to proceed. In order to do so, please PM me the following information: your full name, home address, phone number, actual vehicle mileage, vehicle VIN number and the name of your preferred dealer.
If you prefer to contact Customer Service via phone, you may do so at: 1-800-222-1020
I look forward to your reply.
Louis
GM Customer Service
CF Beginner
Joined: Feb 2014
Posts: 2
Likes: 0
I am second owner of a 2009 LTZ 97k miles that I absolutely loved untill the dash cracked in 3 different places due to defect filed a claim with gm and took it to two dealerships. Gm basically sent me running around to dealerships to tell me that they wouldn't do anything for me. Need less to say I looking into a ford raptor as my next truck if something doesn't get done soon.
CF Beginner
Joined: Feb 2014
Posts: 2
Likes: 0
I am second owner of a 2009 LTZ 97k miles that I absolutely loved untill the dash cracked in 3 different places due to defect filed a claim with gm and took it to two dealerships. Gm basically sent me running around to dealerships to tell me that they wouldn't do anything for me. Need less to say I looking into a ford raptor as my next truck if something doesn't get done soon.
CF Beginner
Joined: Aug 2010
Posts: 4
Likes: 0
I'll add my info here…
at 60K, noticed a small crack, upper left corner of the passenger side airbag on the plastic dash. Not the bag cover, but the plastic dash.
I'm now at 89K, and probably should get this safety issue fixed. I've been in contact with the Chevy Customer Care team here (great communication BTW) and they got me in with a local dealer. Price was $1040, and GM was willing to put up 30% of that…so I'd be stuck with a $750 tab for the fix. IMO, a bit too much for me to spend on a known problem with a line of vehicles. I've already asked and the complaint has been elevated to a district specialist, and for that i'm appreciative. Fingers are crossed that the specialist will be able to help.
I'll post back up with whatever info I'm able to get. Thanks for letting me vent
at 60K, noticed a small crack, upper left corner of the passenger side airbag on the plastic dash. Not the bag cover, but the plastic dash.
I'm now at 89K, and probably should get this safety issue fixed. I've been in contact with the Chevy Customer Care team here (great communication BTW) and they got me in with a local dealer. Price was $1040, and GM was willing to put up 30% of that…so I'd be stuck with a $750 tab for the fix. IMO, a bit too much for me to spend on a known problem with a line of vehicles. I've already asked and the complaint has been elevated to a district specialist, and for that i'm appreciative. Fingers are crossed that the specialist will be able to help.
I'll post back up with whatever info I'm able to get. Thanks for letting me vent
Administrator
Joined: Apr 2008
Posts: 7,573
Likes: 47
From: Austin, Texas
Firedriver128
Welcome to the forum...
Do let us know what the outcome is good bad or ugly....
There is a lot of info in the Tahoe Suburban section on the dash issue if you are looking for reading material...
https://chevroletforum.com/forum/tah...cracked-26133/
Welcome to the forum...
Do let us know what the outcome is good bad or ugly....
There is a lot of info in the Tahoe Suburban section on the dash issue if you are looking for reading material...
https://chevroletforum.com/forum/tah...cracked-26133/
Official GM Rep
Joined: Mar 2010
Posts: 4,163
Likes: 27
From: Global Headquarters in Detroit, MI
Firedriver128,
Yes, please keep us posted. If you need us to reach out to your dealership on your behalf, we are just a private message away.
Erica Tiffany
Chevrolet Customer Care
Yes, please keep us posted. If you need us to reach out to your dealership on your behalf, we are just a private message away.
Erica Tiffany
Chevrolet Customer Care