Jul 22, 2015, 5:01 PM
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2008 Silverado dash cracking
Official GM Rep
Joined: Mar 2010
Posts: 4,163
Likes: 27
From: Global Headquarters in Detroit, MI
I want to give a Huge Thanks to GM Customer Service for handling my case in a professional manner from start to finish. I'm impressed with the way GM stepped up and handled business. Especially Ken with GM, he contacted my local Dealership and made things happen. My hat is off to Service Advisor Duffy at Lone Star Chevrolet in Jersey Village, TX. I will purchase my next Silverado from them. Proud GM Owner.
Krazy Kajun,
I am glad that you were satisfied with your experience. Thank you for giving us the opportunity to assist you. Please do not hesitate to reach out to us again if you have any questions or concerns. We can even locate your next Silverado!
Erica Tiffany
Chevrolet Customer Care
Official GM Rep
Joined: Mar 2010
Posts: 4,163
Likes: 27
From: Global Headquarters in Detroit, MI
GhostZ71,
You can certainly private message us your name, VIN, address, phone number, and dealership. We look forward to hearing from you.
Erica Tiffany
Chevrolet Customer Care
You can certainly private message us your name, VIN, address, phone number, and dealership. We look forward to hearing from you.
Erica Tiffany
Chevrolet Customer Care
CF Beginner
Joined: Nov 2013
Posts: 2
Likes: 0
I have a 2008 chevrolet Silverado, the dash just cracked to the left of the Instrument Cluster. I do have 145K miles on it as I drive a lot for work. The truck is in immaculate shape.
Anyone have any dealers in Orange County, CA that they have worked with that are aware of this issue.
Anyone have any dealers in Orange County, CA that they have worked with that are aware of this issue.
CF Beginner
Joined: Nov 2013
Posts: 26
Likes: 0
I cannot help you with the warranty question. But if you need your current dash to stop cracking, or want to protect your new one, Try rubbing a thin layer of vasoline on it. I have done this to a 79 bonanza about 9 years ago, and redoing it ever 3 months or so, once a month in the summer, and to this day that dash still has the one crack from having a enraged girlfriend punch it.....
CF Beginner
Joined: Oct 2012
Posts: 27
Likes: 0
From: Richmond Hill, GA
Went through the process of the cracking dash and although GM did help with gathering the information and looked into my issue. They attempted to make the dealer pay for the repair which the dealer denied. Not sure I would take the hit as a dealer for a manufacturing flaw. GM took no responsibility in the product they put out. I have officially purchased my last GM vehicle. Oh well, at least I tried.
CF Beginner
Joined: Nov 2013
Posts: 2
Likes: 0
GM Denied to pay for any of it. I understand I am over on warranty, but it is cracking in the same spot as everyone else. I am, or should say was a loyal GM Customer, I have never not owned a GM Product for my car or my wife's.
Not anymore, over a $800 issue, come on GM Step up.
I see the customer service rep on here has gone quiet as well.
Not anymore, over a $800 issue, come on GM Step up.
I see the customer service rep on here has gone quiet as well.
Official GM Rep
Joined: Mar 2010
Posts: 4,163
Likes: 27
From: Global Headquarters in Detroit, MI
GM Denied to pay for any of it. I understand I am over on warranty, but it is cracking in the same spot as everyone else. I am, or should say was a loyal GM Customer, I have never not owned a GM Product for my car or my wife's.
Not anymore, over a $800 issue, come on GM Step up.
I see the customer service rep on here has gone quiet as well.
Not anymore, over a $800 issue, come on GM Step up.
I see the customer service rep on here has gone quiet as well.
I apologize that you are dissatisfied with the outcome of your case. We'd like the opportunity to take a second look at this situation to see if there's anything else we can do for you. Can you please private message us your name, VIN, and/or case number so we can look more into this for you? Thank you, and we look forward to hearing from you.
Amber N.
Chevrolet Customer Care