2011 Chev Cruze Brakes/trans/coolant&too many problems
Official GM Rep
Joined: Mar 2010
Posts: 4,163
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From: Global Headquarters in Detroit, MI
Hi Cindy D,
We do apologize for the frustration caused. General Motors takes comments like this very seriously, and I have documented your concern and feedback in our database. We rely heavily on loyal customers, and I hope one day we may be given the opportunity to earn your business again.
Jessica
Chevrolet Customer Care
We do apologize for the frustration caused. General Motors takes comments like this very seriously, and I have documented your concern and feedback in our database. We rely heavily on loyal customers, and I hope one day we may be given the opportunity to earn your business again.
Jessica
Chevrolet Customer Care
Well, after speaking with the head office, their solution.......they will give me an additional $1500. on top of whatever specials the dealership will offer, to go towards a new vehicle!!! WTF!!! This is a 3 yr old car that I paid in the $30 000 price range & they expect me to just go out and buy a new car. Give me a break. If and when we are ever able to afford another new vehicle for me, it definitely will NOT be a GM product!!!! Pretty bad when they feel the solution to a 3 yr old car being in the shop repeatedly, is just to buy a new one. I have a 3 hr drive to go to my 2 Grandbabies birthday party coming up. So help me, if I break down on the highway & miss it, I will have CTV News with me & I will give them head office's extension so they can personally speak to them & ask them why???? My car is fixed for the 4th time, the 5th time will be my final straw & GM's last chance to correct a major flaw in their cooling systems on the 2011 model. People do not have disposable cash, especially when they are retired!!!!
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Joined: Aug 2013
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From: Airzona
Well, after speaking with the head office, their solution.......they will give me an additional $1500. on top of whatever specials the dealership will offer, to go towards a new vehicle!!! WTF!!! This is a 3 yr old car that I paid in the $30 000 price range & they expect me to just go out and buy a new car. Give me a break. If and when we are ever able to afford another new vehicle for me, it definitely will NOT be a GM product!!!! Pretty bad when they feel the solution to a 3 yr old car being in the shop repeatedly, is just to buy a new one. I have a 3 hr drive to go to my 2 Grandbabies birthday party coming up. So help me, if I break down on the highway & miss it, I will have CTV News with me & I will give them head office's extension so they can personally speak to them & ask them why???? My car is fixed for the 4th time, the 5th time will be my final straw & GM's last chance to correct a major flaw in their cooling systems on the 2011 model. People do not have disposable cash, especially when they are retired!!!!
Last edited by Marcusthechevyguy; Apr 27, 2014 at 9:29 AM.
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Joined: Apr 2014
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I cannot afford a new car!!! When I was medically released from the military due to a training accident, I used the settlement to buy this car!! I am unemployed & disabled!! I cannot just go out & get a new job, nor a new car. This was a 1 time deal & I thought I was doing something special for myself by treating myself to a new car. Big mistake. GM knows there is an issue with my 3 yr old car. I cannot even sell this lemon, as I do not want to rip another human being off the way GM has ripped me off. I have a conscious & to willingly sell this to an unsuspecting buyer would haunt me for life. It's not the way I operate. The next time this happens, I hope the motor just blows itself up. At this point, I feel it is worth more dead, than alive!!! Very, very disappointed in GM.
CF Beginner
Joined: Apr 2014
Posts: 8
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Hi Cindy D,
We do apologize for the frustration caused. General Motors takes comments like this very seriously, and I have documented your concern and feedback in our database. We rely heavily on loyal customers, and I hope one day we may be given the opportunity to earn your business again.
Jessica
Chevrolet Customer Care
We do apologize for the frustration caused. General Motors takes comments like this very seriously, and I have documented your concern and feedback in our database. We rely heavily on loyal customers, and I hope one day we may be given the opportunity to earn your business again.
Jessica
Chevrolet Customer Care
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Joined: Aug 2013
Posts: 10
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From: Airzona
Well you do that. I will continue to spead the word about how the 2014 Chevy Silverado got Truck of the year. I love chevy. All because you had a bad experience with it doesn't mean you have to take it in an immature way. Or easy just look at the car your self. Get a new cooling system and have someone install it.
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Joined: Apr 2014
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We are talking Chevy Cruz here, not the Silverado, which my husband does owes, by the way. It is not being immature, it is feeling ripped off!! You Sir, obviously have no clue what it is like to soak your savings into something & basically feel like you threw your money away.
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Joined: Aug 2013
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From: Airzona
We are talking Chevy Cruz here, not the Silverado, which my husband does owes, by the way. It is not being immature, it is feeling ripped off!! You Sir, obviously have no clue what it is like to soak your savings into something & basically feel like you threw your money away.
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From: Franklin n.h.
I still Own my my 2011 cruze, was very frustrated in the beginning , but Gm has done a great job at covering up all the problems . with all the other problems GM has the last thing they want or can afford to do is make things right with people who bought 2011 cruze , and are stuck with it because no dealer wants it in trade and no one wants to buy it
Last edited by pissedoffatgm; Aug 31, 2014 at 7:45 AM.
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From: Franklin n.h.
GM do the rite thing offer all 2011 cruze owners (who are able to finance , ) Gm financing on a new car????! When the car runs correctly it is a great car , but it has to many issues that keep popping up, like Cindy d. This was a one time thing for me( co signer) I make every payment on time but my car does not get me where I need to go every time , I will say the next cruze looks great I hope it does not have the same flaws