<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> bfireman231,

I'm sorry, but the Powertrain Warranty (5 year / 100,000 miles) does not cover vehicle door locks. The Powertrain Warranty covers the engine, transmission, transfer case and axle assemblies on light duty vehicles.

If you have any additional questions, please feel free to contact me.

Louis
GM Customer Service

 

Hey , I'm having the same problems with my driver door and I'm nolonger under warrenty, is it a simple fix or something that needs servicing

 

<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> danyel.34,

It depends if the issue is the same as the others. Have you taken the vehicle in for an inspection? A certified technician will be able to provide more accurate information, after a physical inspection. I encourage you to make an appointment at your convenience.

If you have additional questions, please feel free to contact me.

Louis
GM Customer Service

 

I have a 2000 suburban and im having i guess the same problem most people ^^^ here have/had, every door locks and unlocks fine but the passenger side, it only does it when it feels like it, if its locked and i try to unlock it manually by sliding the lock it wont and if i try with the key it wont either, but if i give it a little tap love it works fine till i guess something gets loose inside, ive read all the replies and seems like nobody has been able to find a fix besides going to pay 100.00 at the dealer and possible 300.00 for parts and labor, or did i miss something? cause i would really appreciate if someone has found a way to fix this problem before it happens to the rest of the doors.

Thanks!

 

My '09 Suburban driver side rear door had the same problem. I cannot be sure, but I narrowed down the lock mechanism failure to the day my sister-in-law slammed the door VERY hard, but unintentionally. Afterward, the power lock would not unlock the door. The new mechanism cost around $100, and I put it in myself. Fortunately that solved the problem. The latch components don't seem very sturdy, but that door hinge spring is over-engineered!

 

I have already taken care of the recall for the heated washer system and since have noticed driver door & back driver-passenger lock mechanism not working. Only manual operation and yes my Suburban is out of warranty, but only 3 1/2 years old. Ironically my left passenger door now has the same issue as over the weekend it has failed. Looks like I will soon have all four doors malfunctioning and wanted any updates on the issue. After having the windshield washer heating system taken care of I noticed the back window washer fluid will not spray. Upon further investigation it leak from behind the driver wheel well, so I'm thinking it may have been pinched while it was having the recall taken care of. Really? I have a top of the line vehicle and today the sound from the radio/aux/DVD fades in and out!!!! Really. This is not foreign made much less a cheap vehicle why and how should I be able to afford to fix what I have already paid for?????? To say the least, it should be taken care of for so many safety issues as well as consumer satisfaction. Please pass any info along if it's out there.

 

<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> angandrob,

I am sorry to hear of the issues with your Suburban. I would like to look into things further regarding the locking issues. Would you please PM me the following information: your full name, home address, phone number, vehicle mileage, vehicle VIN number and the name of your preferred dealer?

I look forward to your reply.

Louis
GM Customer Service

 

Whille trying to deal with customer service today, the same thing happened to me. I called the dealership who referred me to the 800 customer service number. I explained I had 2 of 4 door handles replaced under warranty and 1 door lock. At this time, I wanted it written on my work order all handles and locks should have been replaced. Now I have another door handle broken and another door lock broken and out of warranty. This is a well known problem as shown in this forum.

It is a safety issue that if you cannot unlock the door manually from the front door to get your child out . Scenario, the door handle broken on one side and lock broken on the other. You must climb between the front seats to manually unlock the door because the front seats are too close to the side and too tall to reach over. Since you cannot access the manual ***** without climbing between the front seats, this should be recalled.

One of the door handles that was replaced broke when the chevy service manager pulled on it with the doors locked. I need to back up: the chevy dealership did not put by hub caps back on correctly when I had the tires rotated and three fell off, and I was back again. The service manager was getting the milage.

Now that I am out of warranty, the 800 customer service set up an appointment for ME. Then I find out after waiting on hold and describing everything for over 30 minutes, I was going to be charged to diagnose the BROKEN DOOR HANDLE and LOCK. REALLLYYYYY. This is my third suburban, the cheapest made, the most expensive, and the most ridiculous customer-waste-of-time-service number ever. Anyone want to contact me?

 

<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> Unhappy with my 3rd suburban,

Can you please PM me the Service Request number (SR#) that was given to you when you called Customer Service, so I can look into your case?

Louis
GM Customer Service

 

71-1056449326