Onstar problems
December 6th, 2012, 7:26 PM
#1
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Onstar problems
I have a 2012 Silverado LTZ 1500 truck. The mobile app has never worked. Even though the phone number has been changed several times I still cannot receive or place calls in the truck.
December 7th, 2012, 1:51 PM
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i would open up a case with onstar..did you actually purchase the minimum 60 minutes through onstar? that is the minimum number of minutes to make the phone work..you still get a phone number assigned even if you never purchased minutes. onstar should be able to guide you whether its an issue on their end or if it needs to be taken to dealer for actual equipment malfunction or failure.
December 7th, 2012, 3:06 PM
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Hi mbartjohnson,
I am very sorry that you are experiencing concerns with the RemoteLink app. I'd like to help. Can you send me a PM with your VIN and the best way to contact you?
Corbin, OnStar Advisor
Social Media Team
I am very sorry that you are experiencing concerns with the RemoteLink app. I'd like to help. Can you send me a PM with your VIN and the best way to contact you?
Corbin, OnStar Advisor
Social Media Team
December 11th, 2012, 9:45 PM
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damn poor servce!!!
Well, got my new Silverado back from dealer. Another # change (long distance #), and now calls will go thru, but the app ONSTAR will not connect my Iphone 4S at all. Now they say it's because we live in Alaska, but everyones cell phones work fine, just Onstar won't work. They bragged this service up big time untill I signed on the dotted line, now "nothing is their fault"
December 12th, 2012, 9:19 AM
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Well, got my new Silverado back from dealer. Another # change (long distance #), and now calls will go thru, but the app ONSTAR will not connect my Iphone 4S at all. Now they say it's because we live in Alaska, but everyones cell phones work fine, just Onstar won't work. They bragged this service up big time untill I signed on the dotted line, now "nothing is their fault"
Hi mbartjohnson,
I am sorry for your frustration and would really like to assist. I just need your information to proceed. Please send me a PM with your VIN and the best way to contact you.
Corbin, OnStar Advisor
Social Media Team
December 12th, 2012, 11:05 AM
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phone #
How do you find out what your phone # is on theONStar prone?
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December 12th, 2012, 3:48 PM
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Hi chas4x4,
To obtain the Hands Free Calling number, press the Hands Free Calling button on your mirror(It should have a telephone on it). After the system says, "OnStar Ready", say "My Number." The system will then recite your number to you.
The number can also be found on your online account at onstar.com and in the right margin of the OnStar Vehicle Diagnostic monthly email.
Hope this helps.
Corbin, OnStar Advisor
Social Media Team
To obtain the Hands Free Calling number, press the Hands Free Calling button on your mirror(It should have a telephone on it). After the system says, "OnStar Ready", say "My Number." The system will then recite your number to you.
The number can also be found on your online account at onstar.com and in the right margin of the OnStar Vehicle Diagnostic monthly email.
Hope this helps.
Corbin, OnStar Advisor
Social Media Team
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