in2pro

Wait till you get to the post about the AFM or Active Fuel Management and when it fails you have to have the upper engine rebuilt....

Steve Clowers

Glad to be here... I just wish it were under better circumstances.... had I not encountered this problem I probably would not have found it.

Chevrolet Customer Service

jmhornz71,

If you would like for us to see what else can be done about your cracked dash please private message us. Include your full name, VIN, mileage, contact info, and dealership.

Thanks

Amber N.
Chevrolet Customer Care

lburghoss

Still waiting on that phone call since July 12, 2013.....it's August 1, 2013...

Hi Bryan,

Thank you for sending us your information, and we apologize that you've had a hard time getting a response in the past. We have created a customer assistance case for you referencing this issue, #71-1202756654. Your case has been sent to your District Specialist. They will be in contact with you within 24 business hours to address the issue with your cracked dash.

If you do not receive a phone call by Monday, please let us know. If you have any questions or concerns before then, please do not hesitate to contact us here on the forum.

Thank you

Amber N.
Chevrolet Customer Care[/QUOTE][/QUOTE]

Chevrolet Customer Service

lburghoss,

I was able to look into your case and it states your district specialist gave you a resolution on 7/12/2013. I will have them reach out to you in regards to this concern.

Erica Tiffany
Chevrolet Customer Care

tahoetex

The fact of the matter is...unless your vehicle is still under the Bumper to Bumper warranty, you can go pound sand...

jmhornz71

If you have a good dealership they will take care of you no matter if you are still under warranty. Most dealers know that taking care of the customers keeps them in business even if Chevy and GM don't. In my opinion the part cant cost more than $50 to make and the labor is the only real cost. But with all the practice the mechanics are getting fixing this problem they should be able to do it with their eyes closed

Duckhunter4x4

I need to add my name to the list of disgusted GM owners. I bought a 2009 GMC Sierra SLT 2 months ago with 46,000 miles on it, and within the past week I have noticed 2 different cracks that have developed on my dash. The first crack is above the gauge cluster hump and the other crack is in front of the passenger side airbag. I was search the internet for answers to this problem and luckily I found this forum. I have called 2 different dealerships and then most I can get out of them is that my truck is out of warranty so I’m out of luck.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-comfficeffice" /><o></o>
This thread has tons of good info. And I will be calling GM this evening after work to get a claim started and get this problem fixed.<o></o>
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It is pretty discouraging to read through this forum and see how poorly GM has handled this problem. This is the first GM vehicle I have owned (owned Toyotas prior to this truck) and I love my Sierra, but if GM is going to produce a sub pair product and then not stand behind it then this will be my first and last GM vehicle. <o></o>

Joe Durte

You can add me to the list of angered customers. I have owned my Tahoe since it was new. We have take our Tahoe down to the dealership and had Customer service Reps from GM take pictures. I have the common crack near the airbag and have the instrument cluster crack as well. GM told us basically to pound sand. They wouldnt help us. DO NOT BUY A CHEVROLET. This has been an ongoing year long battle and they could care less. I havent even gotten the 500$ 50/50 agreement offered to me like everyone else.( i havent even complained about the a/c buttons losing the rubberized coating or the constantly shaking drivers side mirror)At this point I will never buy another GM product because the customer service is HORRIBLE, not because their vehicles arent nice. But if you make mistakes at least hold up your end of the bargain. MAKE IT RIGHT GM!!

My pickup a Dodge Quad cab 3/4 with a Cummins Diesel on the other hand has been a PLEASURE to deal with when something has come up. I wish GM would take a page out of Dodges book with customer service.

jmhornz71

I don't blame you for being angry,, but your dealer that you bought the Tahoe from should fix this without any questions. Its not like it will break the bank to do that. The dealer is the one that suffers the most from this fiasco by GM. GM has already made their money on this vehicle. The problem is the those running the company only look at the cost fix this not the real cost of lost customers. They have lost touch with reality.