My 09 has 139k and they say its to many miles. It obviously has nothing to do with the milage. My wifes tahoe may be getting fixed. I hope mine also.

 

They are replacing the dash in my wifes Tahoe for 100$ deductable!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Christopher Krumholt,

I am glad to hear you were able to have everything worked out.

Erica Tiffany
Chevrolet Customer Care

 

I stopped by my local dealership just now without my truck (was on the harley doing errands) and talked to the service mgr. about my 2007 silverado truck with two cracks in the dash. It is such a common problem that he has a blanket "OK" from the GM rep to replace the entire dash for 100 bucks. The stipulations the rep gave him was it had to be the original owner and under 100,000 miles. I think GM is finally coming to grips with this problem.

It's such a problem around these parts (New Braunfels, Texas) that my dealership actually stocks a bunch of them in every color.

I have no extended warranty and they didn't even have to see the truck to OK it.
For 100 bucks I can't even buy a skin for it. The service mgr did tell me the new dashes have been reinforced. Now I just have to find time to bring it in.

 

Rooti Welcome to the forum
Thanks for the update, if you don't mind, share the name of your Dealaership

 

Hello Rooti,

Welcome to the forum. We are sorry to hear of your cracked dash on your Silverado, but see you are working with the dealer who is solving this concern for you. We are here to assist and help with current concerns or questions you have. Don't hesitate to reach out to us! We can be contacted via private message.

Sincerely,

Laura M. (assisting Erica Tiffany)
Chevrolet Customer Care

 

The dealership is valmark chevy in New Braunfels. Service mgr. is Justin and he is a great guy. (right down the freeway from you)

Thanks for the help offer Laura but from what I've seen, the little dealers know more about how to take care of customers then the corporation does.

 

We completely understand how you feel as our main goal is to work with the dealerships. We rely on them as well, and know they are fully capable of helping our customers in addressing vehicle issues. We also try to assist by connecting with the proper internal resources in order to resolve customer concerns. If you change your mind, please feel free to contact us by private message.

Amber N.
Chevrolet Customer Care

 

Do people with cracked dashes use Armor All? Silicone based conditioners cause cracking, a lesson I learned on my boat. I only use Aerospace 303 for conditioning Vinyl or plastic, now. There are other non silicon cleaner/conditioners, but I don't know names offhand.

 

Ron, I don't use armor all on anything and that isn't the cause. There were some areas of the dash that were weak stress points and have been reinforced on the newer models.
I think it started with the first year of the new body style...seems to affect mostly 2007-2009 chevy trucks.