2007 tahoe ltz dash has cracked????????
#601
Super Moderator
Professional Mechanic
Professional Mechanic
I have finally fallen victum to the cracked dash. Thought I was going to be ok guess not. Seems like they will all crack eventually. I now have razor door handles (have not had time to take in for warranty (extension on handles) repair. My steering wheel rubber coming off and now a cracked dash. What a piece of junk. Not sure I should even bother reporting to GM or dealer as they are so wishy washey about who they help.I am the second owner it has 77,000 miles so I am sure they will not help me. Up until recently I would have recommended a GM truck to my customers instead of FORD however that seems like it will change unless GM extends warranty on this DEFECTIVE dash.
#602
2007 Tahoe LTZ
~79,000 miles
Second owner, bought it w/ 24K miles just back in off of a lease
Dash cracked during 2010 while garaged at both work and home
Cracks in the usual places: left side of the instrument hump and behind the passenger air bag
Would I have liked GM to pick up the whole cost of replacement, as well as provide me with a loaner car for the day and a back rub? Sure. Did I really expect that to happen? Not a chance. I don't even live out here where I'm getting the work done, so I don't have any complaints considering that some other folks on here were told to pound sand by GM and their local dealer, and will be out of pocket a grand to get their truck whole again.
#603
What details would "you" like: my home address, social security number and mother's maiden name?
2007 Tahoe LTZ
~79,000 miles
Second owner, bought it w/ 24K miles just back in off of a lease
Dash cracked during 2010 while garaged at both work and home
Cracks in the usual places: left side of the instrument hump and behind the passenger air bag
Would I have liked GM to pick up the whole cost of replacement, as well as provide me with a loaner car for the day and a back rub? Sure. Did I really expect that to happen? Not a chance. I don't even live out here where I'm getting the work done, so I don't have any complaints considering that some other folks on here were told to pound sand by GM and their local dealer, and will be out of pocket a grand to get their truck whole again.
2007 Tahoe LTZ
~79,000 miles
Second owner, bought it w/ 24K miles just back in off of a lease
Dash cracked during 2010 while garaged at both work and home
Cracks in the usual places: left side of the instrument hump and behind the passenger air bag
Would I have liked GM to pick up the whole cost of replacement, as well as provide me with a loaner car for the day and a back rub? Sure. Did I really expect that to happen? Not a chance. I don't even live out here where I'm getting the work done, so I don't have any complaints considering that some other folks on here were told to pound sand by GM and their local dealer, and will be out of pocket a grand to get their truck whole again.
If you do some extensive research there are many like us with this problem, including this forum, other forums, and heck even a facebook page devoted to this issue. On those resources you will find Chevy making good on their product to about 50% of their consumers. That, my friend is not right. That is why many of us are speaking up.
PS. Most others and myself have never expected to have loaners, back rubs, or limo services and such. Just plain old Customer Service and have our dash's replaced with proper one's at no further cost to the consumers... "us".
#604
GM corporate taking full and open responsibility for the poor quality of the 2007 Tahoe dash cap and picking up 100% of the replacement cost across the board for everyone, even undertaking a recall for it, would be fantastic. That is apparently not going to happen. The widely varying levels of support on this issue from dealers across the country as shown here in this thread makes it pretty obvious that GM is only providing some baseline of reimbursement on this, and the dealers are having to pick up the rest.
Given this state of affairs, I can't complain when a dealer 1500 miles from my home town decides to pick up a good deal of the cost on a problem with my truck that GM itself isn't acknowledging as being its problem in the first place.
If there is some other expectation of me as a Tahoe owner, it wasn't made clear when I bought it or when I signed up here on the forum. You take any approach you like when it comes to your truck, but I'll just go ahead and appreciate what I'm getting rather than crying about what I'm not.
PS: And I'm done debating this with you.
Given this state of affairs, I can't complain when a dealer 1500 miles from my home town decides to pick up a good deal of the cost on a problem with my truck that GM itself isn't acknowledging as being its problem in the first place.
If there is some other expectation of me as a Tahoe owner, it wasn't made clear when I bought it or when I signed up here on the forum. You take any approach you like when it comes to your truck, but I'll just go ahead and appreciate what I'm getting rather than crying about what I'm not.
PS: And I'm done debating this with you.
#605
Administrator
You both have very valid points... Its obvious that there is an issue with the dash material or construction...
I guess it depends on how proactive you want to be about it...if the only problem you have had is the cracked dash and you like the vehicle and plan to keep it, yeah its not great you have to spend the money but it will be done and you can move on from it...
Unless someone is willing to step up to heading a class action suit , taking what you can get is pretty much the course...and its what GM is counting on...
I guess it depends on how proactive you want to be about it...if the only problem you have had is the cracked dash and you like the vehicle and plan to keep it, yeah its not great you have to spend the money but it will be done and you can move on from it...
Unless someone is willing to step up to heading a class action suit , taking what you can get is pretty much the course...and its what GM is counting on...
#606
GM corporate taking full and open responsibility for the poor quality of the 2007 Tahoe dash cap and picking up 100% of the replacement cost across the board for everyone, even undertaking a recall for it, would be fantastic. That is apparently not going to happen. The widely varying levels of support on this issue from dealers across the country as shown here in this thread makes it pretty obvious that GM is only providing some baseline of reimbursement on this, and the dealers are having to pick up the rest.
Given this state of affairs, I can't complain when a dealer 1500 miles from my home town decides to pick up a good deal of the cost on a problem with my truck that GM itself isn't acknowledging as being its problem in the first place.
If there is some other expectation of me as a Tahoe owner, it wasn't made clear when I bought it or when I signed up here on the forum. You take any approach you like when it comes to your truck, but I'll just go ahead and appreciate what I'm getting rather than crying about what I'm not.
PS: And I'm done debating this with you.
Given this state of affairs, I can't complain when a dealer 1500 miles from my home town decides to pick up a good deal of the cost on a problem with my truck that GM itself isn't acknowledging as being its problem in the first place.
If there is some other expectation of me as a Tahoe owner, it wasn't made clear when I bought it or when I signed up here on the forum. You take any approach you like when it comes to your truck, but I'll just go ahead and appreciate what I'm getting rather than crying about what I'm not.
PS: And I'm done debating this with you.
Also, find yourself corrected about any crying. You won't find that here. Here you find a great forum to gather great information. Find members "claims" of their experiences and as a reader learn and or educate yourself with it, so please keep the tissue for your own tears. If you don't like being engaged, please feel free to read posts you don"t agree with and move on.
#607
Although I am very happy that GM/My Dealer took care of my issue I also understand that quality issues can arise and if the dash in my wife's 2009 Commander Limited cracks I would bet the dealer where she bought it would just try to sell her a new one and by no means replace it.
In fact I have no reason to believe that any manufacturer would or would not replace a cracked dash.
That being said I would expect the dash to last a lot longer than 5 years. Any brand can have quality issues and we all have to realize that these parts are not made my Chevy but rather that lowest bidder on a contract. I also think that $100 is trivial with our vehicles considering that is one tank of gas. If GM asked me to pay $100 I would have. In the end it is customer service that brings me back and my dealership has insured that my next vehicle will be a Chevy....
In fact I have no reason to believe that any manufacturer would or would not replace a cracked dash.
That being said I would expect the dash to last a lot longer than 5 years. Any brand can have quality issues and we all have to realize that these parts are not made my Chevy but rather that lowest bidder on a contract. I also think that $100 is trivial with our vehicles considering that is one tank of gas. If GM asked me to pay $100 I would have. In the end it is customer service that brings me back and my dealership has insured that my next vehicle will be a Chevy....
#608
Although I am very happy that GM/My Dealer took care of my issue I also understand that quality issues can arise and if the dash in my wife's 2009 Commander Limited cracks I would bet the dealer where she bought it would just try to sell her a new one and by no means replace it.
In fact I have no reason to believe that any manufacturer would or would not replace a cracked dash.
That being said I would expect the dash to last a lot longer than 5 years. Any brand can have quality issues and we all have to realize that these parts are not made my Chevy but rather that lowest bidder on a contract. I also think that $100 is trivial with our vehicles considering that is one tank of gas. If GM asked me to pay $100 I would have. In the end it is customer service that brings me back and my dealership has insured that my next vehicle will be a Chevy....
In fact I have no reason to believe that any manufacturer would or would not replace a cracked dash.
That being said I would expect the dash to last a lot longer than 5 years. Any brand can have quality issues and we all have to realize that these parts are not made my Chevy but rather that lowest bidder on a contract. I also think that $100 is trivial with our vehicles considering that is one tank of gas. If GM asked me to pay $100 I would have. In the end it is customer service that brings me back and my dealership has insured that my next vehicle will be a Chevy....
#610