2007 tahoe ltz dash has cracked????????
CF Junior Member
Joined: May 2009
Posts: 41
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Don't get me wrong
I just meant that I wouldn't show my poker hand of what I would pay on this forum for GM to see. Kinda tough to negotiate if they know in advance how much you're willing to pay. It's just a poker hand we shouldn't ever play with a quality manufacturer. So far, GM is addressing all my problems but I shouldn't have had them. I've had old clunkers with less problems.
CF Beginner
Joined: Dec 2012
Posts: 5
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Appreciate all the help and suggestions guys. Took my truck to the local
dealer on Friday and explained everything. The service manager took all of 5 seconds to look at the dash and told me that whatever GM decides they will honor it. Like I said before .... the truck is brand new on the inside except for the narly cracks. So far it looks like they're standup guys. Let's see what my case rep does for me.
dealer on Friday and explained everything. The service manager took all of 5 seconds to look at the dash and told me that whatever GM decides they will honor it. Like I said before .... the truck is brand new on the inside except for the narly cracks. So far it looks like they're standup guys. Let's see what my case rep does for me.
Please do keep us updated on the resolve good or bad and share the name of your dealership 
CF Beginner
Joined: Oct 2012
Posts: 18
Likes: 1
From: Boca Raton FL
Giving our hand up
I do understand where you are coming from in reference to saying how much it cost me to replace my dash. I felt that this would help everyone else to let them know what it cost me. As I said in previous posts, it was worth it to me not to look at that crack. If anyone else out there can do better, more power to them. This is the price I was told it would cost me and I did it. GM needs to know that we are a large group of some very unhappy people and whatever they can do to help, they need to do. Merry Christmas !
mluz
mluz
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Joined: Dec 2012
Posts: 5
Likes: 0
Update: Heard from the dealer this afternoon. Told me that it would cost 300.00 to get'r done. I told the gentleman very politely that before I agree to anything I would first have to call the Rep. from GM who was helping me and that I felt that they could do a better job considering the condition that I keep my truck and how Representatives from GM where helping people on this forum. So I called and left a message for my rep Damian.
866-790-5700 ext 42433
In case any of the GM reps who have been helping people out would like to give him a call and not wait for me to send any additional emails. Case number 71-1137445603
Merry Christmas everyone!!
866-790-5700 ext 42433
In case any of the GM reps who have been helping people out would like to give him a call and not wait for me to send any additional emails. Case number 71-1137445603
Merry Christmas everyone!!
Official GM Rep
Joined: Mar 2010
Posts: 4,163
Likes: 27
From: Global Headquarters in Detroit, MI
<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w
ontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> Jquest13,
Thank you for providing your case number. I have reviewed your case and your District Specialist is scheduled to contact you today to consult with you further.
I encourage you to continue working with your District Specialist, as they are in the best position to assist you further with this case.
Have a good day.
Louis
GM Customer Service
ontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> Jquest13,Thank you for providing your case number. I have reviewed your case and your District Specialist is scheduled to contact you today to consult with you further.
I encourage you to continue working with your District Specialist, as they are in the best position to assist you further with this case.
Have a good day.
Louis
GM Customer Service
CF Beginner
Joined: Dec 2012
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Hey there Naturegirl, do you have the name of the dealership? I took mine to a dealer here in Atlanta and they said it wasn't any warrantee. I have a 2007 Tahoe. If I can talk to the dealership and find out why can replace it and others can't. Thanks, Wheeltop
Official GM Rep
Joined: Mar 2010
Posts: 4,163
Likes: 27
From: Global Headquarters in Detroit, MI
ontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if !mso]><object classid="clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D" id=ieooui></object> <style> st1\:*{behavior:url(#ieooui) } </style> <![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> Wheeltop,Did you contact the Chevrolet Customer Assistance Center? If not, would you please PM me with your information, so I can look into this further for you?
Louis
GM Customer Service
CF Beginner
Joined: Dec 2012
Posts: 5
Likes: 0
<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> Jquest13,
Thank you for providing your case number. I have reviewed your case and your District Specialist is scheduled to contact you today to consult with you further.
I encourage you to continue working with your District Specialist, as they are in the best position to assist you further with this case.
Have a good day.
Louis
GM Customer Service
ontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> Jquest13,Thank you for providing your case number. I have reviewed your case and your District Specialist is scheduled to contact you today to consult with you further.
I encourage you to continue working with your District Specialist, as they are in the best position to assist you further with this case.
Have a good day.
Louis
GM Customer Service
I spoke to him on Friday afternoon. I don't know if it was after he spoke with you. I tried to explain my reasons and concerns. He acknowledged the problem with the dash. I explained that even though my truck was bought used, it had still been given service through dealers and that the Maroone dealers in the S. Fla area had worked with their customers and did right by them. It was not this dealer, but some higher up in the state. He told me that is was going to cost 250.00 and the dealer said 300.00. When I told him this....he said the dealer might of been adding taxes and other things?
I"m not complaining about the door handles or anything else. I'm merely specifying that the dash has documented issues from the original detective run of 08 and that I could please get taken care off. I told Damian , thank you for the help, but I would see if perhaps someone from GM ( you or another rep) could have a conversation with him. LIke I've stated before. My truck is new on the inside. THe dealer didn't even spend 5 secs looking at it. He said what ever GM states they would abide by that. I take that as you gentlemen having the final word. I believe there were some other people on this tread that also had trucks that were bought used and GM did right by them. I only ask that this fairness be consistent.
Sincerely,
Jquest
Official GM Rep
Joined: Mar 2010
Posts: 4,163
Likes: 27
From: Global Headquarters in Detroit, MI
Louis,
I spoke to him on Friday afternoon. I don't know if it was after he spoke with you. I tried to explain my reasons and concerns. He acknowledged the problem with the dash. I explained that even though my truck was bought used, it had still been given service through dealers and that the Maroone dealers in the S. Fla area had worked with their customers and did right by them. It was not this dealer, but some higher up in the state. He told me that is was going to cost 250.00 and the dealer said 300.00. When I told him this....he said the dealer might of been adding taxes and other things?
I"m not complaining about the door handles or anything else. I'm merely specifying that the dash has documented issues from the original detective run of 08 and that I could please get taken care off. I told Damian , thank you for the help, but I would see if perhaps someone from GM ( you or another rep) could have a conversation with him. LIke I've stated before. My truck is new on the inside. THe dealer didn't even spend 5 secs looking at it. He said what ever GM states they would abide by that. I take that as you gentlemen having the final word. I believe there were some other people on this tread that also had trucks that were bought used and GM did right by them. I only ask that this fairness be consistent.
Sincerely,
Jquest
I spoke to him on Friday afternoon. I don't know if it was after he spoke with you. I tried to explain my reasons and concerns. He acknowledged the problem with the dash. I explained that even though my truck was bought used, it had still been given service through dealers and that the Maroone dealers in the S. Fla area had worked with their customers and did right by them. It was not this dealer, but some higher up in the state. He told me that is was going to cost 250.00 and the dealer said 300.00. When I told him this....he said the dealer might of been adding taxes and other things?
I"m not complaining about the door handles or anything else. I'm merely specifying that the dash has documented issues from the original detective run of 08 and that I could please get taken care off. I told Damian , thank you for the help, but I would see if perhaps someone from GM ( you or another rep) could have a conversation with him. LIke I've stated before. My truck is new on the inside. THe dealer didn't even spend 5 secs looking at it. He said what ever GM states they would abide by that. I take that as you gentlemen having the final word. I believe there were some other people on this tread that also had trucks that were bought used and GM did right by them. I only ask that this fairness be consistent.
Sincerely,
Jquest
ontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> Jquest13,Thank you for the update. I have reviewed your case again and will have to back the decision of the District Specialist and dealer.
Louis
GM Customer Service